About 17hats

17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a wide spectrum of small scale businesses by providing them with tools that allow them to manage operations such as scheduling, billing and meetings. It eliminates the need for any kind of paper work.

17hats ensures that businesses primarily focus on work by automating crucial business tasks. Those who benefit the most from the platform are photographers, who have no problem in handling multiple clients on a regular basis. It lets users create new leads in seconds, making it a feasible solution for turning potential customers into regular ones.

The intuitive UI helps users to instantly respond to customer queries in order to improve custo...


Read More

Supported Operating System(s):

Windows 10

87 Reviews of 17hats

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(53)

53

4 stars

(24)

24

3 stars

(8)

8

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 87 results

May 2018

William from Third Hatch Inc

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2018

Small business owners wear a lot of hats, this helps to manage many of them easily

This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.

Pros

Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages. One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent. It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.

Cons

We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places. I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.

August 2019

Nancy from Nancy Cavillones Virtual Assistance

Company Size: 1 employee

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

The Potential Is There!

I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and Im always learning something new.

Pros

Its comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.

Cons

The Booking function doesnt have all the features you see in other booking platforms such as manual scheduling and schedule blocking. Its a little clunky but I believe its still being developed.

August 2019

Calypso from Calypso Rae Photography

Company Size: 1 employee

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

Easy to use and very functional

Overall worked well, just lacked features I needed.

Pros

It is easy and affordable. It was simple to set up and provided an easy to use interface for my clients.

Cons

Lacked features like lead tracking which is key for my business. It just seemed very entry level and while it worked at first, I needed more features.

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

October 2019

Our customers love it!

The biggest problem that has been solved is making it easy for customers to buy.

Pros

We like that it is very easy to get quotes to our customers and easy for customers to say yes! Most of the time we send a quote we get a yes!

Cons

That they don't have built in templates for our industry. This would be extremely helpful so we don't have to create what we need.

October 2018

Kimberly from ContentPark

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

October 2018

Don't Pay for This Annual Service

Nice folks answer questions, but they've just missed the bar on so much.

Pros

I like that they attempted to put everything all in one place and make life easier for an entrepreneur.

Cons

The site itself is cumbersome. Finding what you should be working on, seeing all your projects at a glance, moving around is frustrating. The invoices don't come with an automatic reminder feature that you can just "click" on...way too much setup for a subpar product. This is definitely one made for people who are NEW to business and business software. So many more SAAS products out there doing a better job. How do you now have recurring revenue as a feature? That's fundamental. So then you're chasing people for invoices to be paid. No one wants that. Also, they make you pay for a full year. And refuse to honor if you are slightly outside of the 30-day refund window. And now they have your money for 11 more months. Not a good customer service model.