About 17hats

17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a wide spectrum of small scale businesses by providing them with tools that allow them to manage operations such as scheduling, billing and meetings. It eliminates the need for any kind of paper work.

17hats ensures that businesses primarily focus on work by automating crucial business tasks. Those who benefit the most from the platform are photographers, who have no problem in handling multiple clients on a regular basis. It lets users create new leads in seconds, making it a feasible solution for turning potential customers into regular ones.

The intuitive UI helps users to instantly respond to customer queries in order to improve custo...


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Supported Operating System(s):

Windows 10

95 Reviews of 17hats

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(57)

57

4 stars

(26)

26

3 stars

(9)

9

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 95 results

May 2018

William from Third Hatch Inc

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2018

Small business owners wear a lot of hats, this helps to manage many of them easily

This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.

Pros

Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages. One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent. It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.

Cons

We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places. I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.

August 2019

Nancy from Nancy Cavillones Virtual Assistance

Verified Reviewer

Company Size: 1 employee

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

The Potential Is There!

I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new.

Pros

It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.

Cons

The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.

Reasons for Choosing 17hats

Price point and I was already familiar with it.

August 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Business Management Software that offers unrivaled value

17Hats powers my small business. From lead acquisition, to contract fulfilment, 17Hats does just about everything for me including marketing, payment collection and more. PLUS everything is automated so my time is not wasted on chasing clients or emailing hot leads.

Pros

1. Accepts ACH Payments through Stripe (Saves me $1000's on credit card fees) 2. Marketing Automation 3. Built-in Contract Management 4. Easy to Use 5. Constantly being improved

Cons

There are no reporting features. I have to use Zapier to link to other software

Reasons for Choosing 17hats

ACH Payments was a big thing for me Cost of use

April 2020

Erin from Mabely Q

Company Size: 1 employee

Industry: Executive Office

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2020

A client relationship management system - not my first choice

It keeps relationships with clients, but it's not my favorite CRM.

Pros

There are a few things that I do like about 17hats. Once I figured out the lifecycle aspect, it made sense. It really kept us on track for ensuring that the workflow gets started and completed.

Cons

The base date versus the project date is so CONFUSING. I don't like that the link is at the BOTTOM of the email. More chances for it to miss. We're constantly having to go in and out of workflows, emails/templates and back and forth to make all the changes. it doesn't seem to make sense, where if there's an email we want to edit within the workflow, why can't we edit it within there. and have the change apply universally.

August 2020

Angel from CTO

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2020

Good for a single user company

Pros

Easy to set up and navigate. The mobile app is great.

Cons

Only one user allowed per account. Customer service was not easily accessible.