About 17hats

17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a wide spectrum of small scale businesses by providing them with tools that allow them to manage operations such as scheduling, billing and meetings. It eliminates the need for any kind of paper work.

17hats ensures that businesses primarily focus on work by automating crucial business tasks. Those who benefit the most from the platform are photographers, who have no problem in handling multiple clients on a regular basis. It lets users create new leads in seconds, making it a feasible solution for turning potential customers into regular ones.

The intuitive UI helps users to instantly respond to customer que...


Read More

Supported Operating System(s):

Windows 10

100 Reviews of 17hats

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(59)

59

4 stars

(27)

27

3 stars

(10)

10

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 100 results

May 2018

User Profile Picture

William from Third Hatch Inc

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2018

Small business owners wear a lot of hats, this helps to manage many of them easily

This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.

Pros

Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages. One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent. It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.

Cons

We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places. I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.

August 2019

User Profile Picture

Nancy from Nancy Cavillones Virtual Assistance

Verified Reviewer

Company Size: 1 employee

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

The Potential Is There!

I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new.

Pros

It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.

Cons

The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.

Reasons for Choosing 17hats

Price point and I was already familiar with it.

Reasons for Switching to 17hats

I didn’t like that WaveApps is now owned by H&R Block. I needed a CRM anyway, so it would’ve been redundant to stay with WaveApps.

February 2021

Jennifer from Life Passages

Company Size: 1 employee

Industry: Writing and Editing

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2021

Poor Quality

Pretty awful. I learned of 17 hats at a convention. I am in the wedding industry and create one of a kind ceremonies for couples. After speaking with the reps, I was convinced that 17 hats would be easy and be of great help for streamlining my business. I spent at least 30 hours watching videos and inputting data, templates, questionnaires and still was not successful. It seemed to be an endless learning curve for me. I even bought the business tips videos at an additional fee thinking that would help. It was more about how to grow my business rather than helping me understand 17 hats. Once I decided to close my account, they were helpful in guiding me however, they did not ask me what they could have done better. Very disappointing.

Pros

I liked the idea of templates, streamlining and having everything in one place.

Cons

Where do I begin? Customer service is only via text messaging or email and response takes up to 3 hours. I cannot speak to anyone on the phone which was extremely frustrating. All the learning is through videos and I think the videos are well done, however, I prefer a more personal approach. The learning curve for me was extremely high as I am not a techy person to begin with. I even bought the additional business tips videos and that was more of a how to grow my business verses how to work with 17 hats. Eventually, I gave up because there was so much to learn. It was a complete waste of my time and money.

April 2020

Allison from Allie.Photo, LLC

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

17hats : A Professionals VA

Overall 17 hats has saved my business more than once. It provides me a professional invoicing and communication platform to use with my clients. The different applications save me money from having to purchase multiple different programs.

Pros

17hat's has been my go to CRM for almost 6 years. I love how easy the software is to use. I love the new features they keep implementing, and the customer service is always just a chat away. I am able to keep a client database, take payments, record all my business expenses, send invoices and quotes, collect bookings and more all from one platform. I couldn't function without it!

Cons

I wish that the software was a little better on mobile. I also wish there was an easy web integration to collect inquiries from your website to go directly to new client information into 17hats.

Reasons for Choosing 17hats

I loved the simple use of 17hats. It is clean and easy to operate, I open it every morning and start my day answering emails and responding to questionnaires. It's a part of my daily workflow.

April 2020

Laura from Laura Grace Photography

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Efficient and User Friendly Software Management

Overall, I love that I can organize my projects, send quotes, contracts and invoices all from the same place. I also love that I have streamlined workflows for each different type of project all saved in 17Hats.

Pros

I love 17Hats. I use it for every single one of my projects and I love the organization it provides me within my business. My workflow is so streamlined thanks to 17Hats!

Cons

The only downside that I can see about 17Hats is that the quality of their bookkeeping is not as thorough or beneficial as other accounting software. I have to manually enter all of my expenses and I wish there was an option for me to take pictures of my receipts. I also wish I had the ability to automate some of my monthly/annual expenses so that I didn't have to enter them every time.

Reasons for Choosing 17hats

It was the easiest to understand and set up. It's very user friendly. I liked the style of it best as well. Overall it seemed like it was going to suit my needs best and it has!