Ratings & Reviews

Overall Rating

4.43 / 5 (134)

4.09 / 5 (707)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 12, 2020

July 29, 2020

Pros/Cons

  • Pros

  • I love the customability of this software. It works for our clients, and for us.

  • I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

  • Cons

  • With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

  • as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

  • Pros

  • easy to use, easy to learn and very functional

  • I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

  • Cons

  • When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page.

  • Though it is a great software, customer service staffs are not well trained and not very knowledgeable about the product.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots