Ratings & Reviews

Overall Rating

4.43 / 5 (134)

4.52 / 5 (101)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 12, 2020

July 30, 2020

Pros/Cons

  • Pros

  • I love the customability of this software. It works for our clients, and for us.

  • I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

  • Cons

  • With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

  • as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

  • Pros

  • Customer service is AMAZING Love the color scheme You can create proposals right inside the app They have a handy mobile app Creating projects is easy

  • Contracts!!!!! How awesome is that?! I also love the visualization of my to do list as well as how you can break down one project into sub to-do items.

  • Cons

  • The mobile app is a little slow but they work to improve it

  • I just hope their UI could be better than their current one. A bit buggy and beta version maybe but it works fine.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots