BookyWay vs mHelpDesk

RATING:

4.69

(261)

BookyWay has 261 reviews and a rating of 4.69 / 5 stars vs mHelpDesk which has 811 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.69 / 5 (261)
4.3 / 5 (811)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 31, 2023
January 16, 2023
Pros/Cons
  • Pros

  • No fixed costs a month, good reports, easy to use.
  • I like how easy it is to use and even my most inexperienced members found it to be a piece of cake.
  • Cons

  • At times the software can run a little slow and be a little ‘ jumpy’ Very limited choice of exercises for client personal programme.
  • For admin it's a bit of nightmare making changes, especially if you notice a small mistake on a recurring class and then you have to go delete the class and renter everything.
  • Pros

  • Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.
  • It is very user friendly and the customer support has been very good.
  • Cons

  • It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.
  • Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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