This company has provided us with the best software, customizable to our needs & within a small company budget too. Customer support has always been very fast & responsive and often with a sense of fun.

Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time.

The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling .

The Better Software as a company is unlike any I have worked with in the past. Their customer service is leaps and bounds above everyone else. If I have a question about ANYTHING, I can hop on the chat and be talking with someone in real time in less than 2 minutes. You don't get that kind of service anywhere else.

The way that this product allows supervisors and employees to use and implement this product for what suits them is great. From running quotes, to imputing pricing, to following maps and accepting payment, it is as east to use for a new employee as it is for the boss.

The only downfall I see with this software is sometimes it will log you out of the program if you haven't used it in a couple of hours. But other than that it is an amazing product.

They sold us on a product that they weren't willing or able to deliver. Odd that I should get an invitation to offer a review a year after we stopped using them (we gave up in October 2018)

initially it was simple but useful and their staff was responsive.

they updated to a new version, took out all the functions that worked for our business and then promised endlessly to get it working for us. We had one staff member on the phone with tech support DAILY for months trying to work out the issues. They'd fix one thing just for it to mess up something else. In the end, they basically admitted they were moving in a different direction that what they had sold us on and told us they would no longer be able to meet our needs. They had no issue taking our money for an extra year before deciding that they wouldn't continue to develop the program as promised. Biggest issue was that they market as being able to keep track of inventory over multiple locations but the particular function was the one that always glitched. At one point we had to reinput ALL of our inventory numbers for two locations because they had messed it up so badly it was better to just start from scratch. The amount of staff hours we paid, on top of the cost of the program, it was not worth it.

The Better Software is great, and very easy to navigate. I really enjoy the account services and being able to select certain settings to see who owes us money and when. I also really enjoy the new notification settings that was just established. I think it's great because I can automatically send out notifications and reminders when I have a call, when a job needs to be scheduled, an hour before the job or week before to remind the customer so they do not forget we are coming. I also enjoy that you can customize the notifications to personalize them. I would recommend Better Software to anyone. Also the customer service chat is great, everyone is quick and extremely helpful and amazing customer service representatives.

Calendar, notifications, accounts services, email templates, customizing searching for certain jobs and customers.

new calendar I am unable to see all the information on the jobs and names with new calendar as I could with the old one just because the layout has smaller boxes on the calendar.

I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time.

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.