Cost, Efficiency, usability.

This is a complete solution to meet all Practice Management needs which is great but as this software is a cloud solution it is just like your Facebook account, Instagram, email etc, it is alway available right there where you need it and it works as it should but in a modern, more efficient way. It's quite intuitive and it is always trying to help you to achieve your goal. We've yet to encounter a gap a business process that is not covered. The Add-ons with Bluefin and Fast Attach function exactly as you would expect and work seamlessly. We're a brand new office and we've leveraged Curve for Practice Management and G-Suite (from Google) to manage email and documents. Doing this has allowed us to forego a any local server or even any network wiring, simplifying and reducing the cost of the build out. Both training and support have been great and they are never shy to quickly remote to your screen to quickly resolve any issue you may have. As for cost, by any metric it has to be cheap given you there is no installation or hardware cost and as it is cloud software upgrades are seamless and inherently free. To address the main counter argument of a cloud solution we are in a south Florida and during the last Hurricane, Irma, we had no risk of any server being flooded of course but once the storm was over and Comcast was still out we simply switched on the hotspot on the phone and we were up and running!

The Kiosk facility where Patients can can fill out their forms directly into Curve is good but you can see they are still building it out.

Decent product for multiple practices but it definitely has its flaws. If transferring systems wasn't such a big hassle I'm not sure if I'd switch again.

Easy to use, Sidekick and Curve Gro reminders and 2 way texting are it's best features. Transitioning over with patients was easy, took some time to sort through all patients.

No mobile app for the dentists, cannot move around appts, can only see your schedule. Had trouble integrating credit card payments (physical terminal & via e portal) with the software when I first transferred over. After 6 months, 4 different credit card terminals I gave up trying and just use other vendors and manually input the payment into the ledgers. This unfortunately makes the patient portal almost useless, because patients want the ability to pay their bills online. All the other portal features are really just window dressing. Can only use one sensor at a time.

I have been using this software since 2012. It has been a struggle. The reports are very sub-par. I have two offices and spend a lot of money with these guys but that does not get me any sort of special treatment. Just to give you an idea of how bad the reports are...there is no report to indicate the number of new patients per month. The closest you can get is new patients "created" but this would include no-shows. I asked for a special custom report to be made for my uses with NP's, referral sources, production from referral .....DENIED. They said more or less "maybe they would get to that at some point in the future....thanks for the suggestion". If I could easily switch I would do it, but it is not I won't even get started on how often their servers go down.

It's prettier than most software.

-Reports are a joke (and reports are the life-blood of a good practice management software) -Servers go down a lot -If you lose your internet you are also out of luck -Customer service is slow and not helpful -They nickel and dime you for add on's. Bridge to xray software...$$; E-prescribe....$$$, store x-rays....$$$$$

Curve has been an asset in our office and has made our day to day operations easier.

Curve is very user friendly and easy to use. Constant updates on the system help to make it easy to use and the customer service is top notch. I feel that they really listen to their customers. Curve did take a little bit to get use to but we were coming from paper charts and hadn't used any electronic charting before.

The billing module and statements could really use an update. I feel they are more difficult to read and understand by the patients.

Really good experience with the software. Price is higher than it should be but it is more convenient in the cloud. If it could connect with Dental Intel, I would put it in all my offices.

Easy to use. Familiar feel. No need for a server for PMS and x-rays.

No option for CBCT backup. Can't be used together with Dental Intel. Default reports sometimes convoluted although you can make custom reports.

Charting, patient communication, and reporting are outstanding. Also very happy I can access patient charts, xrays, and reports from my phone any time, anywhere.

The transition with billing and accounts receivable were difficult. Getting the insurance billing mastered took some time which caused a lag in insurance reimbursement. Prepare financially before making the switch!

Overall I like it. If we could auto charge old accounts and increase the quality of xrays, I’d be very happy.

I like the cloud based aspect and the ability to manage users access

Xrays aren’t as clear as I’m used to. I hate that I can’t auto charge interest on account receivables.

My overall experience has been excellent and easy

Ease of use, ease of set up, ease of access, ease of communication with support & its visually aesthetic when i show my patients things on the screen.

That I cannot have more than one thing open at a time

Curve offers great customer service and tech support!

Curve provides great resources to aid in training new employees. We are also able to seamlessly manage any patient record from multiple locations.

Digital sensor integration needs improvement. It seems every day we are struggling with our sensors talking to Curve Hero!

We definitely had to make a change in our practice and this was huge! Now that we are a couple of months in I am happy to say it is all behind us! There are changes that we would like to see and we have sent in many tickets. Hopefully we will see them come to fruition.

From my stand point which is mostly office oriented, I do like the software now that I am more familiar with it. I love being able to see both our locations on one screen and to be able to work at both locations from my office. Reporting is different but I like it. I love being able to navigate all over from the appoinment screen.

I did not like how our training was run. It was very confusing and not hands on. The trainer jumped all over instead of sticking to one thing before it was learned. Our clinic has had the most difficulty. We dont like how the charting is set up to show work that needs to be done vs what has already been done. Colors are faint and runs into another.

Excellent. Curve is the best of the cloud. And the cloud is way better than any VPN type system and far superior to use and maintain and manipulate and backup than any internal network would be. As simple as a high speed internet connection, an unmanaged gigabyte switch and internet connections. Wireless works too, I just like the speed of most of the workstations in the operatories wired in. Less load on a wireless router in a big office. Curve took us through conversion from Dentrix, training of the staff and the practice manager and has been there through our inexperienced moments. The doctors didn't even train and they picked it right up. The software improves over time for the better and it was great to begin with.Curve Hero has been a great decision. I couldn't be happier.

Intuitive. Written with the end user in mind. The trusty "Sidekick" feature (get it? Hero...) on the right of the screen let's you quickly work through a patient. Once I was used to seeing between two offices from any location I was frustrated the third wasn't online yet. I could never go back. The combination of cloud management, lack of internal Network IT needs (an internet connection, Google Chrome, and Adobe Reader and Flash and you're there) and the user friendliness and cuteness of the software and I'm hooked. No bridge between most digital x-ray formats. We're using Scan-X and looking to upgrade to Plan Mecas CBCT ProMax Classic at all three locations.

There is a lag during the prescription writing portion of the "program." You have to wait a bit before it starts to respond. After that... Zoom. Also, if you need a new image taken you need to refresh charting and then go back to images. Sometimes, it doesn't like to let me modify images gamma, light, dark, inspect/zoom in. None of these are huge difficulties. I would not change companies.

The software itself is great. The billing practices and management are sketchy....

I like curve, and the representatives I've talked to through implementation and occasional tech support have always been helpful and friendly. The big however came this year when Curve decided to increase the amount they charge me mid-contract with ~3 wks notice. The terms of my auto renewing yearly contract require me to give Curve a lengthy non-renewal notice in advance of the anniversary date if I decide to switch. Curve, however, seems to think it's ethical and acceptable to change my price in the middle of a contract period with nowhere near enough notice to make a change on the scale of switching practice management software. As the owner of my office I understand the challenges of inflation quite well and would have been perfectly happy with the price increase IF it was done with reasonable notice and at the anniversary date. Changing price in the middle of a contract with very little warning, however, is a bushleague tactic of companies to be avoided. I still use Curve, and I may not even decide it's worth my time and effort to switch when my next yearly contract is up, but I will never recommend them or trust them again.

So far behind the Curve compared to other dental management platforms.

Cloud based. That is it.

Customer service is horrendous. Can't load fee guides on time and make no effort to do so despite multiple requests well in advance. Constantly placated by staff that offer no solutions. Year after year the fee guides are not loaded on time. Staff could care less. Expensive for lack of functionality and having to manually input your fees because Curve doesn't care to meet deadlines. Perio chart is elementary; odontogram looks good but you really can't chart anything other than restorations and surfaces - everything you need to properly diagnose and record on the odontogram needs to be added by creating a note and drawing - its a waste of time; medical history - no log; cannot compare over time - bleeding and exudate require too much effort - who has time to colour in plaque and calculus - why is this even a function? ; estimates on insurance are incorrect; cannot coordinate benefits; everything is on a priority list, but what is a priority really doesn't improve clinical or business functionality and efficiency.

First Customer Support is OUTSTANDING. You can call or submit a ticket. Tickets are responded too quickly-normally 5-10 minutes and many times I have receive a phone call from the customer service tech to answer my concerns. When I have called in myself I have never waited more that 5 minutes on hold. The conversion process worked well for our office. We had a clear understanding on the front end as to what would and would not convert and they were VERY good at helping to make sure our existing treatment and treatment plans converted properly. The training schedule they set up for our office allowed us to have a fairly good understanding of the day to day functions before we went live. Strongly suggest that you follow their recommendations in this area. There is a link attached in the software that allows you to view training videos at your convenience. Really helpful. Having a web-based dental software does allow you to do notes, etc. while at home which is helpful. The disadvantage on that end is if the internet service is down then you can not access patient information or take x-rays. The Imaging function is probably one of the weakest links in the software. I don't feel that the quality is where it needs to be and it does not have the ability to do measurements which is helpful for offices that place implants-which we do. I do wish the "Admistrators" had more control to set up staff access and it would be wonderful to have an area that you could place private notes such as conversations with patients that I do not want patients or other staff members to see. I will also comment that we have been using the Curve Software since September of 2015. We changed from another software (Dentrix) that we had been using for many years and our only two complaints with it was that it was not web-based and that the response time with their customer service was outrageously slow. It was common to wait on hold for more than an hour and if I did send in a ticket I would either not receive a response or it would be days later. So changing from a software that the doctor and clinical staff were please with was not without its challenges. It took about nine months for the hygienist to stop saying "but I liked it the way we use to do it". Overall I would recommend Curve Software.

I love that everything is in one spot. That my team members that are afraid of computers still like it

There needs to be more training - particularly in imaging

As stated previously, the ease of use is my favorite feature. It is fairly easy to train new employees and have confidence that they will easily navigate their way through the program.

Curve is very easy to use and very user-friendly. Navigating through the program is manageable for even the least computer-savvy person. When we train a new staff member, I never worry about teaching them the program because it is so easy to teach.

Our least favorite feature of Curve is the charting module. It does not perform the way we think it should. While we are aware that you can't please all the people all the time, we would prefer to see changes made so that the charting module allows for more customization by the user.

I'm really not sure. It's not a bad software but I just feel like it should have more options to "customize" for each practice needs.

The integration was not the easiest. We brought over our balances from our old software as "converted balances". I don't feel like we were explained how this would affect us as insurance claims were paid. The imaging is still a problem as updates are sent out - this is never smooth. The accounting in still a challenging - "running balance" even when the balance is zero. Insurance processing, insurance claims, when you place Sub on ID where and print the claim, it puts the social security #. We have called several times but it has not been resolved. I ask for an update to download all xrays at one time so I could email to another provider(ex: FMX) but you can only do this when they are in a mount - not individually.

This software has been simple and reliable and allowed me to not have an expensive IT team on retainer.

This is an easy to learn, user friendly software. My staff and I have all adapted quickly to using it.

We wish there was better communication during outages. When server was down we had little information to go on and had no idea when to expect it to function again.

good could be better

easy to use , need too many attachment programs to complete tasks

I feel now they are more focus on charging every single improvement instead of improve as a program Customer service is good when you can reach them tickets take too long to be answered sometimes is something that can wait weeks but other is urgent a prompt answer

The automatic back up to the cloud makes us feel very secure. We had a data dump due to a lightening strike a few years ago. We spent many hours working to recover what was lost. With Curve we will never have to worry about that again.

I do not like the redundancy of this software. I spend entirely too much time re-entering the same information. I REALLY hate the insurance part of this software. Updating information is ridiculous! It really stinks that there is no way to update the carrier for a particular group!! We have many patients that come in with a new plan at the beginning of the year. It is miserable trying to make sure that it is updated for everyone in the group individually. Plus it makes for a lot of extra plans in the system..

Easy, simple, always customer support response. Affordable, many features. Ability to text patients from GRO application.

Reports not user friendly, difficult to create. Group messaging/ emailed capable but not practical. Billing/ invoicing is complex

No real complaints. Excellent company to work with.

Easy to use, constant upgrades, great tech support.

Could be slightly lower cost, however the increased efficiency is worth it.

I has been a huge learning experience switching from Eaglesoft to Curve. The clinical team experiences the most frustration. I love it for the front office and scheduling ease.

We love that we can schedule real time at both locations. Also the our leadership can access the software from home.

Curve still has not come up with a way to easily calculate accurate walkout statements for our patients who have PPOs. I also do not like the ticket system. We don't use it, when we have an issue we just call.

easy dental software

It is very user friendly and easy for a person who is scared of computers to use. Reports and lists are easy to access and creating forms take less than a few minutes making front desk responsibilities a lot less stressful. Charting and clinical features are also great and improving as time goes on.

Accounting aspect took a bit to get used to as we were used to a different software. It lacks some features that other software like Softdent and Dentrix have.

Average. A bit frustrating. I am looking to switch to Ascend

Cloud based.

Too many clicks. Does not consider Drs’ suggestions for improvement.