If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

I appreciate the ease of using Roller once you are familiar with the software.

There are many features that just seem basic to have that the software has yet to develop.

not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes on subjects relevant to my questions

If I could speak to a consultant may be I could answer this question

the fees and lack of contact with a human

Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Really good. Onboarding process was great.

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.