--- title: "Studio Ninja Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Studio Ninja. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Studio Ninja is a good fit for you!" source_url: "https://www.softwareadvice.com/business-management/studio-ninja-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Studio Ninja](https://www.softwareadvice.com/business-management/studio-ninja-profile/) / Studio Ninja Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/business-management/studio-ninja-profile/) Reviews [Alternatives](https://www.softwareadvice.com/business-management/studio-ninja-profile/alternatives/) # Studio Ninja User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 47 reviews (69%) - 4 stars: 10 reviews (15%) - 3 stars: 6 reviews (9%) - 2 stars: 2 reviews (3%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers. - I liked that it was a built and designed especially for photographers - Other apps seem to be able to make upgrades quickly. ### Most mentioned cons - For $360 per year this software can't do simple things that it needs to do. Like choose dates for automated emails to send in workflows or be able to send out bulk emails with categorised types of leads or clients. - I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily. - Its not GDPR compliant, by this I mean when you close your account your clients will still be able to access personal data and still be sent invoice reminders! ## Studio Ninja customer reviews Showing reviews 1-25 of 68 (page 1). ### Studio Ninja is AMAZING! - Overall rating: 5/5 - Reviewer: Emma S. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Love it, I've had the most successful year by far, thanks to SN keeping me so organised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I wish I hadn't waited as long as I did to sign up. Its a total time saver and I am so much more organised now. After 11 years I have gone full time with my photography and wouldn't have been able to do that without SN. The SN team are fantastic they are so helpful. THANK YOU SN XO #### Cons Nothing. They are constantly making improvements so it just keeps getting better and better. --- ### What a remarkable transformation of a business - Overall rating: 5/5 - Reviewer: Neil C. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It's made life easier and less stressful trying to juggle multiple weddings at once, it's made a massive improvement in the outward professionalism. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SN is amazing so much easier to use than my previous system Zoho and just does everything you want it to do without complicated bells and whistles you never need. There's always a wonderfully helpful support team that are as equally happy to help with the obvious as they are the trickiest problem. Using the system is a joy and it simplifies the process of getting stuff done and the clients think you're superhuman being so proactive. The truth is you're basically personalising the system out of the box. It's just amazing from day one. #### Cons None really, it's just simplicity straight from the first use. #### Reasons for choosing Studio Ninja It seemed the best, and it is. #### Reasons for switching to Studio Ninja SN is just so much simplier and more intuitive --- ### Look elsewhere - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We needed a simple CRM and payment system, and while we got the simple part, so many other issues came up that I wish I'd gone somewhere else. I now understand the value of choosing and learning a more complicated set up because ultimately it will be more flexible, and probably better service and support too. I very much regret paying for a whole year, though it does mean I have time now to move to another system. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It's seemingly easy to use, mostly because there aren't that many features to confuse first timers. #### Cons It is, at best, an immature product. The roadmap on their Facebook User page is regularly updated, but most of those features are just catching up to other established systems. The core functionality has a veneer of polish but once you use it for a few months cracks appear. For one thing, it is slow. If you check off two or three items quickly in the workflow it takes a second for the server to catch up, and it unclicks itself. You have to wait to make sure it is clicked before you move onto the next step. Automations make no sense, you can have it automatically send an email at a particular time but only in steps of hours and days -- so if you want to have an automation to send an email after something is filled in the soonest is "1 hour after" the event, there's no option for immediately. And the automation email only sends it to the client, there's no way to have a reminder email sent to any other address! So if you have multiple clients then the automation only sends it to one. There are tons of other issues just like this, making the overall experience incredibly frustrating. This is made worse by the fact that one of the staff who is active on the Facebook User page is rude, defensive, and prefers to reply with accusations and snide comments rather than to listen to issues their users have. His solution to a few of the common issues is for the business to change its workflow, not for the software to accommodate. Join the group to see for yourself. --- ### I LOVE Studio Ninja because it makes my job so much easier - Overall rating: 5/5 - Reviewer: Lucrecia B. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I've been in the business for about 20 years and hands down this is the best company I've worked with. I asked them where I could leave a review because they are so perfect that I needed to tell the world. Whoever is running this company is doing everything good and the team deserves 5 stars. I'm truly impressed with their system but also with the people that work there. They care, and that's why my job is easier. Thank you Studio Ninja! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature is the workflows that I can create one time for each type of photography session or weddings a do and never have to worry again. My clients get communications from me very often and I don't even have to remember tasks because Studio Ninja does them for me automatically. Also their customer service is top notch. They always answer my questions right away. #### Cons I love everything about it. No cons. And I have been in the business for 20 years. #### Reasons for switching to Studio Ninja their system and their customer service was lacking. --- ### Who was I before Studio Ninja? - Overall rating: 5/5 - Reviewer: Sable A. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Prior to purchasing Studio Ninja, I had tried out most of the suggested photography-related studio management options. Literally, I free-trialed quite a few. What I loved about Studio Ninja was that I immediately recognized its process. It was fairly easy to learn and has made my life infinitely more organized. I’m excited to utilize this program with my clients more than ever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease with which it provides its users. Studio Ninja is extremely intuitive without being unattainable to learn. It has all of the resources you need, without bombarding you with an impractical interface. #### Cons So far, I’ve had no complaints. It was fairly easy to learn, and anything I didn’t immediately grasp, their customer service has been BAR NONE amazingly helpful, thorough, and quick. --- ### Good in theory, not so great service - Overall rating: 2/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Poor experience overall, I like the app and the interface and it's simple and intuitive - but that doesn't make up for the poor service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease-of-use and a second-to-none app interface. SN wins hands down at this bit compared to other photo studio management software I've tried. #### Cons Customer service is rock bottom. They promise data transfer from existing CRM but don't deliver after 2 months of promises and chasing. They then chase for payments after cancellation from bouncing email addresses, and generally need to sort the basics out. That along with the amount of down time of their server - where ALL you info is stored and inaccessible without - is the big negative. #### Reasons for switching to Studio Ninja The app and UI was the appeal, but I ended up switching back. --- ### Studio Ninja - my business Super Hero - Overall rating: 5/5 - Reviewer: Simon W. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Automation is the key to consistency and saving time, Studio Ninja does it easily and repeatably time after time. In addition to this the software is really well laid out and easy to use, when you need help there are a heap of easy to use resources AND their customer service people are EXCELLENT - you can actually talk to real people - who are happy to talk to you, and know what they're talking about! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Studio Ninja does everything I hate doing in my business. The templates provided for emails, invoicing, workflows, questionnaires and contracts PLUS the tracking of these functions is an absolute Godsend. #### Cons There's nothing I don't like about it, it is well thought out, intuitive and what's more they're always adding and refining the software. --- ### My Personal Assistant - Overall rating: 5/5 - Reviewer: Penny K. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Studio Ninja is that it took my business to a new level of professionalism. My clients get the service they expect from a professional business, while still having that personal feeling due to the email templates, contracts and reminders that were set up to be sent timorously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How on earth do I pin point one thing I love about this software. I call Studio Ninja my Personal Assistant to my clients. It does every thing a PA would do and then a whole lot more for less than I would pay someone to do it and saving me time and money. #### Cons I wish it had its own gallery for clients and that I don't have to use a different company to integrate. I use Pic Time but would love to just use my PA for everything. --- ### Amazing support for photography business - Overall rating: 5/5 - Reviewer: Poppy P. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It’s my business manager on a screen- as my business is only myself, this helps me manage the epic workload that comes with running your own business PLUS majoring close contact with all of my clients.. it’s wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ear to create invoices in the go, follow up leads and manage close relationships with my new and current clients. #### Cons Very little... there are a few bumps here and there but nothing that impedes the awesomeness of this software!! --- ### Nice idea but execution need improvement - Overall rating: 3/5 - Reviewer: Tomasz C. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros After over a year of running my own photo business I went thru different "photo studio helper" software. I really like the idea of Studio Ninja, but for me it is not a good fit. #### Cons Right now, as doing business in different countries with different currencies - this single lack of feature is no go for me. --- ### Wow - Overall rating: 5/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros APPRECIATION POST TO STUDIO NINJA! This is a godsend!! I am so glad we decided to go ahead with this subscription! Makes our booking systems so easy to see if we are already booked - and a great way to monitor each others appointments! We had expo today it was amazing to be able to tell clients instantly whether or not we were available as everything is just easily found! Now I have it, i'll never go without it! Any photographers looking to get on board - trust me you won't ever look back. It is worth every penny! Oh and customer service is unbelievable. Team always on hand to help with any issues and constantly updating the system to satisfy our photography needs. Teahouse Studios - Adelaide Australia #### Cons It doesn’t matter because SN are always quick to take on feedback and adapt the system to satisfy us. --- ### The backbone of my business - Overall rating: 5/5 - Reviewer: Greg C. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Studio Ninja perfectly blends all my customer related needs into one amazing place. I can email, book jobs, take payments, send contracts, make questionnaires - the list goes on and the functionality only improves with time. I've been with Studio Ninja for 6 years and it has been a game changer and lifesaver. #### Cons Very little - basically nothing. Any small bugs were worked out ages ago, they're now working hard to deliver amazing new features. --- ### Would be lost without it - Overall rating: 5/5 - Reviewer: Luke V. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered They basically run my business for me. And I am not exaggerating here. Keep up the excellent work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Man I just gotta show some love to the software (And people) behind my business. Responsive, involved, always innovating. I would not have the business I have without Studio Ninja - No doubt... Much love my homies. #### Cons Literally nothing. I cannot flaw a single thing. --- ### I love Studio Ninja. It's been a game-changer! - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered My experience with Studio Ninja has been exactly what they claim. Easy to use, beautiful design, intuitive. It's been a game-changer for my business and I couldn't live without it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Studio Ninja for 2 years now and it just keeps getting better. The team deploys regular updates based on the feedback they get. On top of that, it's just so easy to use, took me about an hour to set up and now I can't think of how I would operate without it! #### Cons I experienced a few bugs, but as soon as I mentioned them to the team, not only did they respond within a few minutes, the bugs were responded to and fixed by the time I woke up the next day. Awesome! --- ### Studio Ninja saved my sanity - Overall rating: 5/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Studio Ninja is a great add to our business and super easy to use. The support is amazing and it’s always improving:) Been using for over 2 years and best value for money #### Cons A little more work required on the phone app but slowly imporoving --- ### Made my life so much easier - Overall rating: 5/5 - Reviewer: Hannah A. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered If you want something that will make your administration better in your photography business choose studio ninja no more missing things or fighting to get a contract singed and to print it all off definitely a must. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the software, mobile friendly, easy to use. No more trying to remember what when and who automatic reminders are the best! Had more bookings due to the system customers enjoy using it too. Contracts signed online, questionnaires filled out easily. #### Cons Slight bugs every now and then. Editing a contract and little jumpy need multiple choice quotes on app. --- ### Easy setup and and fantastic support - Overall rating: 5/5 - Reviewer: Anna K. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered My experience has been excellent and I love that Studio Ninja integrates with Pic Time creating a seemless experience for my clients from invoicing to online gallery delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was able to setup my whole CRM in less than a week thanks to the Studio Ninja support team. They walked me through each section step by step and couldn't have been more helpful in the implementation. #### Cons There are other CRMs that I have used previously with more features and the ability to create custom fields but I was looking to streamline and simplify my processes which I feel Studio Ninja has allowed me to do. --- ### Promising but still clunky and slow - Overall rating: 3/5 - Reviewer: Brooke S. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The ability to create workflows and automate email is great. Nice dashboard. Decent customer service. #### Cons So many clunky problems. It loads pages SO slow. There is no easy way to deal with a large number of leads. I deal with leads from bridal shows and every time I go to filter the list, choose a lead, make an update and then go back to the leads list, everything is back in the original order and I need to refilter and search for where I left off. SUPER annoying and slow. There is no way to filter the list by where in the flow you are. Unless you have everything completely automated, you are drowning in a sea of leads and slow process... Did I also mention that when you import a list, it goes to the list of clients. You then have to manually add each one as a lead. Individually. There is no way to import them as leads with the wedding date. SLOW. --- ### Good, but I needed more - Overall rating: 4/5 - Reviewer: Madeleine P. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was looking for a CRM for my studio that could handle questionnaires, contracts, sales and products. Unfortunately studio ninja fell slightly short in a couple of key areas and I went with something more customisable in the end. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nice looking user interface Friendly and communicative Has questionnaires which I use regularly Has contract forms and basic invoicing and online payments #### Cons While the interface is very friendly and attractive, it does sometimes feel over simplified. In many ways the CRM is not very customisable in the ways I'd hoped. The questionnaire forms and the available options unfortunately fell short for my needs. --- ### Simple to use and their customer support is 100% amazing! - Overall rating: 5/5 - Reviewer: Rebecca C. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Too many to list here! I love the job tracking and integrations with other softwares such as calendars, gallery systems and payment platforms. Customisable emails, contracts, invoices, questionnaires, workflows, automations and reminders are all awesome features too. #### Cons That I didn't implement it sooner! Seriously I cant fault them, Studio Ninja has given me my life and brain space back again. I love everything about this software! --- ### Great package and easy to use! - Overall rating: 5/5 - Reviewer: Deon C. - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered The software was easy to set up. The interface is arranged in a logical way and most of all, my customers love it. Support is excellent. Leads, bookings, tasks, contracts, invoicing and customer questionnaires sorted. I can get back to what I love most, Taking Pictures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and use. #### Cons No online payment capacity for South Africa, but this is a Paypal and Stripe problem, not a Studio-Ninja problem. --- ### Great software for client managing and shoot tracking - Overall rating: 4/5 - Reviewer: Emilio F. - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Love this software. Helping me finally get some organizational skills going - ninja style! Like the ability to see and share with others the job and work progress, send invoices and even send contracts to models/ clients that can be signed electronically ! awesome --- ### Excellent! - Overall rating: 5/5 - Reviewer: Helen A. - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I was recommended by a friend and I'm so glad they did! I'm able to deal with my receipts, invoices and calendar all in one place so I can keep an eye on all my previous and upcoming jobs with confusion! --- ### This software doesn't have simple features that it needs to have. - Overall rating: 3/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It's ok, there is definitely room for improvement. I just wish there was a way to actually give feedback and speak to someone solution focused. Every time I speak to someone they just say sorry we don't have that feature and it goes nowhere. It leaves me feeling frustrated every time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It has some ok features for client management, workflow creation. They are prompt in replying to messages. #### Cons For $360 per year this software can't do simple things that it needs to do. Like choose dates for automated emails to send in workflows or be able to send out bulk emails with categorised types of leads or clients. You can't even set up monthly newsletters via email. Every time I speak to them about these things they just say it can't be done and sometimes they say they will pass on my feedback. But I have been with them now for 5 years and these features are still not available. --- ### Looks good on surface, missing important key components - Overall rating: 4/5 - Reviewer: Don E. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I researched and tested every Photography CRM I could find and also read all the Facebook group comments for each app and settled on Studio Ninja solely because 'at the time', the comments were positive and the support seemed to be responsive. THEN - Studio Ninja (SN) was bought by ImageQuix! Ever since then, the support has come to a grinding halt in terms of SN addressing key issues and problems users were having. Support has promised many features but rarely gives any specific timeline as to when they will actually get a feature added or fixed. According to long-term users, some of the promises are over a year old with no action. Anmd any promises they have made are 6 months to a year out! I addressed this directly with SN support and told them everything that has changed for the worse since they got bought out. All I got was a "Thank you for your concern, we'll forward your concerns to someone else". Never heard anything back. I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily. Other apps seem to be able to make upgrades quickly. I speculated this on their FB group and my post was removed! If you read the SN Facebook comments now, there has been a shift - users are constantly asking for the most basic of changes and are being told it is not that easy, but they'll "put it on the list of future upgrades". It is very disappointing that SN (or is it ImageQuix?) has done such a poor job during this buy-out process. I have been involved in many buy-outs of companies and in my experience, you only buy a company out to get their client list, or to get their technology, to keep a company from being a competitor, or to integrate one company with the other. Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers. In the meantime, Studio Ninja seems to be struggling to keep their current customers and, they just sent out a Price Increase without improving much of anything. A lot of users did not appreciate that. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The interface is clean and straight forward in Settings #### Cons There are MANY basic key components that other CRM's have that Studio Ninja does not have. #### Reasons for switching to Studio Ninja Sprout has an ambitious goal to be an all-in-one solution for Photography and at the time, they were still getting all the different components to work seamlessly. What they have is great, so I thought I'd wait until they were more developed and check back with them later. ## More reviews [Next reviews](https://www.softwareadvice.com/business-management/studio-ninja-profile/reviews/?page=2) --- Studio Ninja Reviews, Pros and Cons - 2026 Software Advice