Tudodesk has given us a solid foundation to streamline our leads, quotes, sales and jobs. It's increased our customer experience and efficiency within the company and helped win more work.

The system's automation and custom macros have become the most useful tool for our business. From the moment a lead comes in, quote, sale, dispatch. Tudodesk has reduced human errors and maintained a high level of customer service. We receive a lot of comments from our customers in regards to how professional we write quotes, follow-ups and job updates; this is all thanks to the automation built into Tudodesk. For me, the most significant selling point is the team that runs Tudodesk. We haven't been the easiest customer to deal with; this is down to our particular requirements and attention to detail within our business. The team did an outstanding job at tailoring Tudodesk into our business model to make it fit. We are a fast paced company and always thinking about continuous improvement. Rep at Tudodesk has been very patient and always listens to our next 'big idea' to make it happen. It's hard to find flexible companies like Tudodesk.

I can't think of any, only that at first, Tudodesk didn't meet our requirements, but as mentioned above, after a few weeks of work and testing, the developers at Tudodesk met our needs. So not a con to be honest.

I've also found that my customers love the automations, my business is now 24 hours a day and dealing globally this means we are always open for business.

Using this app has changed the way we work. It's reduced so much time in processing our orders and updating our customers as the automations cover all sorts of follow ups and marketing mails to help win business. As a business owner my time is valuable and this product has given me more. It's also made me more aware of our margins and how many cancellations we were getting and allowed me to explore this with my team and make some changes to better aid our service.

The only downside is that I didn't need to employ an admin person any longer which of course makes good business sense but a shame for staff. The app has covered so many jobs we used to do manually, and as it does it's job the first time every time, it's super efficient.

Overall solid product, but we had concerns about the quality and timeliness of support

It is very simple to use, the interfaces are straightforward and intuitive for managing work flow

When we ran into issues it was tough to get help from the developers. It took a long time to solve problems with calculations with our tax rate that took our own employees extra time to manually fix. Seem to have service outages in various forms pretty often, some serious, some not noticeable.

Overall, nice design, and good customer service.

The ability to track leads, estimates, and jobs. Able to upload photos is a plus. Customer support is very responsive at a good price.

Not android phone capable. Not sure if I like that each document is archived. Would maybe like to see the document updated each time instead.

I cannot highly recommend this system enough, Having tried a number of other systems this cuts the rubbish and and gets on with the job it's designed to carry out, saving you time and effort and hours looking at parts of a programme that are never needed.

The simplicity and flow of the CRM software enables any member of staff to quickly understand the system. The ability to change the workflows and content is simple, The internal communication system with your customers is excellent. and the initial integration and ongoing support has been superb.

I never heard about this system until i was well and truly into another CRM. The initial training is complex , but much needed, and a few additional features could do with being added