About Tudodesk


Tudodesk is a cloud-based business management solution that helps workshops, job shops and repair and service centers to manage customer inquiries, estimates, invoicing, payments and more.

Tudodesk's features include integrated messaging, live chat, automated email, contact management, leads management and more. Users can also create and send proposals, quotations and estimates to their customers. The solution also helps users to generate invoices, which automatically calculate sales tax, GST and VAT and can be accessed by mobile phones and tablets.

Users can create multiple job sheets with specifications, photos and progress and share them with technicians and customers. Additionally, the solution features deposit requests, shipping notes, packing sheets and cloud storage for uploading client files, photos, CAD drawings and paperwork.

Services are offered on a monthly subscription basis that includes support via email and live chat.



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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of Tudodesk

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-9 of 9 reviews

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March 2019

Rob from NSP Direct Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Powerful & Efficient

Tudodesk has given us a solid foundation to streamline our leads, quotes, sales and jobs. It's increased our customer experience and efficiency within the company and helped win more work.

Pros

The system's automation and custom macros have become the most useful tool for our business. From the moment a lead comes in, quote, sale, dispatch. Tudodesk has reduced human errors and maintained a high level of customer service.
We receive a lot of comments from our customers in regards to how professional we write quotes, follow-ups and job updates; this is all thanks to the automation built into Tudodesk.

For me, the most significant selling point is the team that runs Tudodesk. We haven't been the easiest customer to deal with; this is down to our particular requirements and attention to detail within our business. The team did an outstanding job at tailoring Tudodesk into our business model to make it fit. We are a fast paced company and always thinking about continuous improvement. Rep at Tudodesk has been very patient and always listens to our next 'big idea' to make it happen. It's hard to find flexible companies like Tudodesk.

Cons

I can't think of any, only that at first, Tudodesk didn't meet our requirements, but as mentioned above, after a few weeks of work and testing, the developers at Tudodesk met our needs. So not a con to be honest.

June 2018

Louise from Ashford Chroming

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Couldn't do business without it!

I've also found that my customers love the automations, my business is now 24 hours a day and dealing globally this means we are always open for business.

Pros

Using this app has changed the way we work. It's reduced so much time in processing our orders and updating our customers as the automations cover all sorts of follow ups and marketing mails to help win business. As a business owner my time is valuable and this product has given me more. It's also made me more aware of our margins and how many cancellations we were getting and allowed me to explore this with my team and make some changes to better aid our service.

Cons

The only downside is that I didn't need to employ an admin person any longer which of course makes good business sense but a shame for staff. The app has covered so many jobs we used to do manually, and as it does it's job the first time every time, it's super efficient.

February 2019

Jonathan from www.repairsbypost.com

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Sophisticated CRM system without the extras you do not need. It's not rocket science !

I cannot highly recommend this system enough, Having tried a number of other systems this cuts the rubbish and and gets on with the job it's designed to carry out, saving you time and effort and hours looking at parts of a programme that are never needed.

Pros

The simplicity and flow of the CRM software enables any member of staff to quickly understand the system.
The ability to change the workflows and content is simple, The internal communication system with your customers is excellent. and the initial integration and ongoing support has been superb.

Cons

I never heard about this system until i was well and truly into another CRM.
The initial training is complex , but much needed, and a few additional features could do with being added

February 2019

Brian from Southern Restorations CoOp

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Team has got a winning product here!

Continues to develop beneficial improvements to the form and function of the software and I have no doubt it will continue to lead in its Restoration Marketplace.

Pros

Worked with the support team directly early on to debug and fine-tune an excellent core program for production management of my Restoration, Repair business.
The team was responsive to my detected issues and got his code staff to address the bugs as we found them. Continue to use his program service as my business morphs and changes and will continue to support his efforts. Bravo Team, continued success.

Cons

Some issues early on with Firefox that continue to challenge certain info input but the software works well as designed in Chrome.

February 2019

James from NSP Direct Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Tudodesk

Tudodesk has brought everything, web sales, online enquires and emails all under one convenient roof. It has given us the power to produce a professional (interactive) quote to send to the customer in minutes, the customer can accept the quote and have received and paid their invoice within minutes.

Pros

The flow from an enquiry being entered as a lead, through to Quote, Invoice and Job is seamless and keeps the 'paper trail' simple.
Many of our customers have commented on the great customer experience Tudodesk allows us to facilitate.
Tudodesk's quote documents are smart and professional, the triggered followup emails allow us to monitor why, if quotes haven't been accepted what we need to do as a company to adapt to win the work.

Cons

Nothing comes to mind.
Anything in the past that could have been improved was taken on board by Tudodesk and actioned within a short space of time.

May 2019

Debby from NOVA Teknatool

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Customer Support Gem

As the manager of a world wide department, I require structure and fool proof program. Teaching my team how to use TUDODESK is/was easy and allows team members to feel empowered in-turn giving our worldwide customers a full service positive experience. THANK YOU TUDODESK!

Pros

Literally the easiest, well organized program. If you need assistance, someone is always there to respond within an acceptable time frame.

Cons

I've thought about it and can't think of one thing to say.

February 2019

Tolgay from Codeo

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

B2B Collaboration

We have collaborated with NSP Cases and Tudodesk on a B2C project. Tudodesk takes care of the business processes very well while our solution offers design automation on a big scale. Eventually we've got a fully automated system where the product is sold online, modelled automatically on our Software, sent to Tudodesk for manufacturing and shipped to the customer. From sales to shipment, everything is automated.

Pros

Very functional, flexible, fast, lean design. API can collaborate with other softwares easily. You can automate your main processes with Tudodesk and if you have special processes where you need another software usage, you can do that with Tudodesks help.

Cons

I have used the software for quite a while now and all i can say is that i couldn't find any cons as of yet.

February 2019

Tim from Hoosierboy Restorations

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Hoosierboy Restorations

Overall, nice design, and good customer service.

Pros

The ability to track leads, estimates, and jobs. Able to upload photos is a plus. Customer support is very responsive at a good price.

Cons

Not android phone capable. Not sure if I like that each document is archived. Would maybe like to see the document updated each time instead.

February 2019

Eric from CHRONONATION

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Amazing company with great customer service

Incredible product and we are so happy to use it

Pros

Too many to list but they've virtually thought of everything from the automation, to the richness of the emails to the process and customer service

Cons

Learning all of the complexities and functionalities of the system and getting clients to buy in to the process