Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings.

Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs!

I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great!

I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching.

I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!

I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.

My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.

We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.

Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale. It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.

Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues.

Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange.

If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications.

We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them.

I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback.

Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all.

opverall a great all purpose system

ease of the clients to schedule on app.

hard to change the appointments around. gets confusing

As you're looking to find online software to use for your business, avoid working with virtuagym. It does look nice and shiny, but their behavior has been pretty scammy. I've been going through a 2.5 week run-around with them trying to terminate my membership. The platform was not what I needed, which I recognized immediately and their customer service has kept me running in circles: not responding to my emails, I've hounded them on the phone and they've just listened to my complaints and then told me they didn't have the power to resolve. When I asked to speak with someone who could resolve, or to involve management, they made it clear that my request was "below management," but when I asked for them to resolve they told me, "management needs to approve first?" I've been trying to come to a resolution since February 10th. Their customer service is less than helpful or understanding - especially for the price.

The community feature is great - its like a facebook group but without having to be on facebook

The workout app - it's really basic and difficult to use. It is not designed to created legitimate programming for clients, more for one-off workouts. Especially difficult to use if you have your own exercise library

We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week. When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions". THIS COMPANY IS A SCAM.

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

Great support.

High functionality, great user experience/design

More options for reporting/analytics would be helpful.

It’s been nothing but a headache and super frustrating.

Sounds cool with so many features, customer support is nice and helpful.

First of all t’s a pain to learn, it has all these features that instead of doing something right, they are all useless. Then since day one we had problems with it, creating embarrassing problems to our new members. From it not allowing members to signed up online, to charging their cards and not showing in our system, to having to get a different P.O.S system when at purchasing the system I was told it was going to work just fine but it was again useless. There are always issues I have to keep emailing support almost every week. Not sure how long they have been around but it seems like they are always fixing issues and have many features in Beta that might or might not work. On top you have to sign a 12 month agreement so you are pretty much stuck with them.

[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly. With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast. So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive. -With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs. -The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live. -The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one. -The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training. -The Coaching design of the software is great!

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow. -Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it. -One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this. -The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.