Wylie Systems software


41 reviews(4.5/5)
41 reviews(4.5/5)

Wylie Systems is a cloud-based business management solution designed for small businesses that offers sales management, finance management, inventory control, point of sale (POS) and client management functionalities within a suite. The product is best suited for weight loss clinics and medical spas.

Wylie Systems features customer management which enables users to create progress reports, book multiple appointments and send email campaigns. Users can also measure the performance of their marketing efforts by tracking referral sources.

The solution offers sales management, which allows users to record multiple types of transactions such as online sales and POS purchases. Users can also manage online and credit card payments and securely record card information for repeat sales.

With the help of the inventory management module, users are able to track the history of their orders and set automated re-order triggers when the stock levels are low. The system also integrates with both Bluetooth as well as coded scanners for use in the process of receiving and counting inventory.

Supported Operating System(s):
Web browser (OS agnostic)

41 Reviews of Wylie Systems

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  • Deidre from Bellevue Ideal Weight Loss Clinic

    Number of employees: 2-10 employees

    August 2018

    POS Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wylie has helped me with ordering product and managing shipment.

    Pros

    I like that it has multiple features like the scheduler.

    Cons

    I wish there was a faster way to create a new client. I don't like having to enter them into one area and then schedule in another.
    I would also like if the scheduling tool allowed for bi-weekly appointments and once a month appointments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Deidre, thanks for your time! We're glad you like the many integrated features of Wylie. It looks like you aren't aware of how to create recurring appointments (weekly, bi-weekly, monthly etc.) - you just need to click the recurring appointment box when creating your appointment - please call, text or email if you need help. Will

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Wylie Business System Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wylie systems maintains effective client profiles and records. We are able to research and create client plans based on data collected for purchasing behaviors, attendance and diet performance

    Pros

    This system was easy to use and coordinates well with the Ideal Protein business. The letters and communication feature is nice and allows the opportunity to save templates for fast and easy correspondence. The calendar is very good and easy to use. I especially appreciate the notification element incorporated on the customer side to keep clients informed about their appointments. The service is exceptional. Questions were answered timely and any problems with the system were handled quickly.

    Cons

    The inventory system is lacking features and functions to make it easy to view available stock and effectively prepare business orders. The process is too segmented and is not efficient when trying to create reports and determine business needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi, and thank you for your time! I'm glad you like the system! Please phone, email or text us with what you would like to see changed in the Inventory section. Will.

  • Pauline from Aspire Wellness

    Number of employees: 2-10 employees

    August 2018

    Ideal Protein Clinics

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    They have been fantastic! Listen to suggestions and slowly look for ways to incorporate many of them. They have grown and adapted a lot the past two years to better serve their clients.

    Pros

    This software offers all of the systems needed for me to run my business efficiently. I know many other offices that use several systems that are all offered in this one. The schedule, before and after pictures, provider communication, tasks, notes and place to save documents. LOVE!

    Cons

    I don't dislike this product however wish it get the option to allow clients to make and change their appointment web-based on their own and wish that with several services scheduled, they didn't overlap on the calendar.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Pauline, thanks for taking the time to evaluate our software! We're thrilled that you like the all-in-one aspect of our product and the fact that we're continually improving it. We have plans to add online booking and intend to start that work in the fall. Will.

  • Jena from Precision Wellness

    Number of employees: 1 employee

    August 2018

    So much better

    Ease-of-use
    Functionality
    Quality
    Support

    Wylie has helped me stay in communication with my clients better and I am experiencing a better retention and success rate.

    Pros

    I like that we are able to merge several different applications into one program. Makes my life so much easier so that I can work with my clients and not focus on paperwork.

    Cons

    Can't think of anything right now. Happy Customer...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Jena, thanks for taking the time to review Wylie! We're glad you like the all-in-one nature of the system! Will.

  • Kristen from The Ideal Weigh

    Number of employees: 2-10 employees

    August 2018

    Wylie Business system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been great. Will is amazing and his response time is fabulous! I love the program and I love the customer support!

    Pros

    I love all of the reports that I can generate in the system. I love that I can send forms to the doctor's that are already created for me. It is very easy to use overall.

    Cons

    That sometimes finding the info I want is a little difficult to locate. I know it is there but figuring out which report will get me the results I need can by a little frustrating, if it is something that I don't look for very often.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Kristen, thanks for the great review! We do have a LOT of reports in the system, there might be a way to change the way they are organized to better meet your needs. We'll keep on making it better! Will.

  • Sheila from Ideal Protein

    Number of employees: 51-200 employees

    August 2018

    Why Wylie Business System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it fully covers all of my inventory, wether it is Ideal Protein or other supplements that I sell. I can keep track of sales, inventory, margins, invoices, and accounting in one place for my business. I can also use the scheduling calendar to keep track of changed appointments and cancellations. It is a one stop shop to track and analyze my business.

    I love that I can contact Wylie and receive a quick response and explanation to any questions or issues. They are always listening and improving their service to meet our needs.

    Cons

    I have not had any other software like it to compare it with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Sheila, thanks for taking the time to review Wylie! We're glad you love it. We will work hard to make sure it continues to meet your needs! Will.

  • Dylan from You First, LLC

    Number of employees: 2-10 employees

    July 2018

    Great System!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been great. No problems at all. My concern is that Ideal Smart will be taking over the Wylie System and I have a feeling that's going to be chaotic. In my opinion, the Ideal Smart features need to be implemented into the Wylie System

    Pros

    Processing Transactions, Customer Information Section, Easy to use

    Cons

    Not being able to give someone a credit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Dylan, thanks for taking the time to review Wylie! You actually can credit someone's account, see document 14 in your help section, it gives three examples...or give us a call, text or email. Will.

  • Debra from Doxa Radiant Health

    Number of employees: 2-10 employees

    July 2018

    It's all in one place!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased control over inventory and increased organization of client data.

    Pros

    I like the fact that it serves two sides of my business, inventory control and management of client information. But I have to say that what I like most is the fact that a person answers the phone every time I call. Everyone I have talked to has been quick about solving my problem and very courteous. They are always looking to improve the product, letting me know when improvements are expected and listening to what improvements would make it easier for me. I am not bombarded with emails. Great company.

    Cons

    It times out and frequent sign-ins are necessary during the day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Debra, thanks for taking the time to review Wylie! We're glad you like our product! We're sorry that it times out when there is no activity, but as you probably know, that is a HIPAA requirement to protect patient information. Will.

  • Kimberly from Ideal For You

    Number of employees: 2-10 employees

    July 2018

    My experience with Wylie Business System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Wylie Business System has made daily, weekly, monthly and annual sales monitoring extremely simple and very easy. I can access virtually any necessary information with just a few clicks of the mouse. Can't imagine running my business without it.

    Pros

    Easy to use system, NO bugs, Great customer support when necessary, dependable

    Cons

    The color of the home page and the font (thinner than I'd like)
    Those are the only negatives I can think of!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Kimberly, thanks for taking the time to review Wylie! We're glad your enjoying the system, we will work hard to make sure it continues to meet your needs! Will.

  • Danielle from Sterchi Chiropractic

    Number of employees: 2-10 employees

    July 2018

    Excellent System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Wylie is extremely user friendly. Myself and my staff have had no problems using the system. They also have excellent customer service anytime we have a question we are able to get an answer right away. Wylie is always open to suggestions anytime we have an idea it is taken into serious consideration. I cant say enough about this company.

    Cons

    We have not had any issues with the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Danielle, thank you for taking the time to provide that very positive review! We will work hard to continue to meet your needs! Will.

  • Roger from Measure of Life

    Number of employees: 2-10 employees

    July 2018

    Very responsive support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As we have transitioned from the Basic Wylie POS to the enhanced we found the transition was smooth and when assistance was needed we received very prompt and solution ready help.

    Pros

    It functions very well as a POS and client database. Reports are easy to access and has all the features one would want in a POS.

    Cons

    It doesn't interface with the Ideal Protein client data software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Roger, thanks for taking the time to review Wylie! We're glad that you like the system, we will work hard so that the system continues to meet your needs! Will.

  • Jennifer from Ultimate U

    Number of employees: 2-10 employees

    July 2018

    Pleased overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend to others, the pros definitely outweigh the cons.

    Pros

    We have rarely had any issues with the software. And any issue we have had was quickly resolved.

    Cons

    Trying to get through when there was an issue, only once, took a day and half!!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Jennifer, thank you for taking the time to review Wylie! We are glad we are happy with the system, but sorry that you didn't get a quick response to your request for help. We will do what is necessary to make sure that doesn't happen again! Keep in mid you can also text or call for help. Will

  • Kimber from River North Wellness Center

    Number of employees: 2-10 employees

    July 2018

    Superior Customer Care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My absolute favorite part is anytime I have an issue, big or small, I simply call the number on the screen and someone answers- or immediately gets back to me. They are always able to fix issue from there end. The customer care/service is so far above and beyond anything I've ever experienced that I would use this system for no other reason. Seriously. There is no automated system. It's a real person who actually talks to me and solves my problem usually within minutes but never more than one business day-which includes weekends! It's amazing.

    Pros

    I didn't have to set it up myself. My background is not business. I can't imagine how overwhelming it would have been to create POS system. Wylie made it so simple to start up our business and allow me to take care of my clients and focus on them instead of spending hours trying to figure out how to track inventory.

    Cons

    I did not know how to interpret some of the data this program could generate. Had I understood it, I could have used it to improve how I reordered product. Also, originally, it was hard to edit products out of the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Kimber, thanks for taking the time to review Wylie! We're glad you like our product! Keep in mind that if your help videos and documents aren't enough, you can not only call, text or email, but you can schedule a Q&A/training session any time. Will.

  • Laurie from WSP

    Number of employees: 2-10 employees

    July 2018

    Excellent Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience has been great. I have always received prompt attention to any issues I have had which have been very mimimal. The cost vs service is unbeatable.

    Pros

    The ease of learning and the tutorials that are readily available

    Cons

    The ability to store documents in larger quantities is the only downside I have had.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi Laurie, thanks for taking the time to review Wylie! We're glad you like our system! Please let us know what problem you are having when trying to store large document quantities, that shouldn't be a problem. Will.

  • Jihn from Smart Weight and Wellness

    Number of employees: 2-10 employees

    July 2018

    Great for my health center

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For my small business. I can operate effectively with the information I need. And I don't have to invest in Quick books.

    Pros

    It is easy to learn, easy to use. Fully integrated with our supplier's info.

    Cons

    Would like a little more info included on sales summary. I am told it is coming, but isn't here yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Hi John, thanks for taking the time to do a review on Wylie! Glad you like the system! We will continue to improve the system to meet your needs. Will.

  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the software is a good value and they are contently trying to improve the product. Just like any other platform out there, there are some good things and things that could be improved. Good value though.

    Pros

    The amount of features and ability to ad additional users and employees is good. Text and email reminders are very helpful and there are good additional features.

    Cons

    The scheduler is not very good and can use some improvements. It could be easier to have quick access and the ability to edit future appointments for clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Thanks for the feedback! It would be good to know what you don't like about the scheduler. In general our customers tell us they like it...we will continue to improve it though, based on feedback we receive. Will.

  • Bonnie from Health4Life Clinic, Inc.

    Number of employees: 2-10 employees

    July 2018

    Fan of Wylie Business System!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wylie Business System has provided features for me that I didn't even know existed and made my business life easier. Responsiveness on the part of the company has been amazing. I have called outside of business hours, I have asked questions (because I am not very technologically savvy), both via email and phone, and always received a solution oriented response in a very timely manner.

    Pros

    The service, the functionality and how the company is constantly listening to their customers and adding helpful features.

    Cons

    That the main company I work with didn't come up with this software!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pilar from Weight loss for Wellness

    Number of employees: 2-10 employees

    July 2018

    Point of Sale

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps keep track of what sales are, who converts, and SHOULD be helpful with inventory control, but I have yet to see that.

    Pros

    I like the built in CRM function. Helps track leads and gives me the ability to mass email them as well.

    Cons

    The inventory function seems to have an issue, and each time o reach out to the developers for help I’m told it’s human error and I need to refer to the the help section of the POS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Thank you for taking the time to do the review. Please call any time (the help number is at the bottom of each screen) and we will help you with the Inventory Management aspect of the system. The Inventory Management document in the help section was completely updated a few months ago and should be very helpful as well.

  • Matt from Alexander Chiropractic

    Number of employees: 11-50 employees

    July 2018

    A great choice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system works great. Or tracks my inventory, runs my POS, as no keeps track of everything for me.

    Pros

    It is comprehensive, but still always improving.

    Cons

    Nothing, I feel like the software does everything I need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Thanks for the feedback Matt! Glad your happy with everything...we'll make sure we don't mess with how the system works/how you navigate, as we continually add new features. Will.

  • Ronald from LIfelong Health and Weight Loss

    Number of employees: 2-10 employees

    July 2018

    Cant Imagine Doing Without It

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic. They are always quick to respond.

    Pros

    Easy to use and fast. Makes check in and out very quick

    Cons

    Some of the navigation is cumbersome but its really just a minor thing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wylie Systems, Wylie Systems

    August 2018

    Thanks for taking the time to provide feedback Ron! We're glad you like it! Please let us know any ideas you have to make it better. Will.

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