Easy to use and teach; different colors for different providers appts; lots of tools for keeping up with purchases and inventory; predictive purchase helper for what has been sold/popular items

Would add more quick buttons; option to post a payment over the amount without automatically applying a cash-back transaction to edit and remove; email reminders come from the provider of the appt, not the person who scheduled the appt.

As mentioned before, I am so impressed with the responsiveness of [SENSITIVE CONTENT] and his team.

Tailored to my business I am able to use Wylie as a POS, Scheduler and a Customer Management System. The team at Wylie is always very responsive and quick to implement any ideas that their uses have.

Mobile version. I know that this is in the works and I am looking forward to seeing how the site or an app becomes available.

It helps keep track of what sales are, who converts, and SHOULD be helpful with inventory control, but I have yet to see that.

I like the built in CRM function. Helps track leads and gives me the ability to mass email them as well.

The inventory function seems to have an issue, and each time o reach out to the developers for help I’m told it’s human error and I need to refer to the the help section of the POS.

My absolute favorite part is anytime I have an issue, big or small, I simply call the number on the screen and someone answers- or immediately gets back to me. They are always able to fix issue from there end. The customer care/service is so far above and beyond anything I've ever experienced that I would use this system for no other reason. Seriously. There is no automated system. It's a real person who actually talks to me and solves my problem usually within minutes but never more than one business day-which includes weekends! It's amazing.

I didn't have to set it up myself. My background is not business. I can't imagine how overwhelming it would have been to create POS system. Wylie made it so simple to start up our business and allow me to take care of my clients and focus on them instead of spending hours trying to figure out how to track inventory.

I did not know how to interpret some of the data this program could generate. Had I understood it, I could have used it to improve how I reordered product. Also, originally, it was hard to edit products out of the system.

At this time we only use the schedule due to not being very happy with the rest of it. We may eventually stop that when we find another scheduling program.

Scheduling program is very useful. I especially like the reminders sent to clients. This part of the POS system is why we stay.

We have experienced problems with the inventory section. We need a more comprehensive inventory program and had to purchase another system for this. So we no longer use the inventory. I also did not like the email section. There were no choices for designing emails with different fonts, sizes, bold, italics & colors. I used it very little and eventually stopped because I could design attractive emails in Outlook. I was hoping to use it for newsletters but because of the lack of design functions I use Outlook instead.

They have been fantastic! Listen to suggestions and slowly look for ways to incorporate many of them. They have grown and adapted a lot the past two years to better serve their clients.

This software offers all of the systems needed for me to run my business efficiently. I know many other offices that use several systems that are all offered in this one. The schedule, before and after pictures, provider communication, tasks, notes and place to save documents. LOVE!

I don't dislike this product however wish it get the option to allow clients to make and change their appointment web-based on their own and wish that with several services scheduled, they didn't overlap on the calendar.

I like that it fully covers all of my inventory, wether it is Ideal Protein or other supplements that I sell. I can keep track of sales, inventory, margins, invoices, and accounting in one place for my business. I can also use the scheduling calendar to keep track of changed appointments and cancellations. It is a one stop shop to track and analyze my business. I love that I can contact Wylie and receive a quick response and explanation to any questions or issues. They are always listening and improving their service to meet our needs.

I have not had any other software like it to compare it with.

My overall experience has been great. I have always received prompt attention to any issues I have had which have been very mimimal. The cost vs service is unbeatable.

The ease of learning and the tutorials that are readily available

The ability to store documents in larger quantities is the only downside I have had.

Love Wylie! Very easy to learn and use. Customer service is awesome. My workflow has improved since I implemented Wylie!

What I love most about this software is the ease of use and all of the functionality including my POS and schedule are all combined. I also love that it's in the cloud so I can access it anywhere.The reporting is amazing. I'm sure there are functions that I don't even know I have yet as I am fairly new to the software.

There are always improvements that can be made but team at Wylie is always open to hear suggestions!

The system works great. Or tracks my inventory, runs my POS, as no keeps track of everything for me.

It is comprehensive, but still always improving.

Nothing, I feel like the software does everything I need.

Wylie systems maintains effective client profiles and records. We are able to research and create client plans based on data collected for purchasing behaviors, attendance and diet performance

This system was easy to use and coordinates well with the Ideal Protein business. The letters and communication feature is nice and allows the opportunity to save templates for fast and easy correspondence. The calendar is very good and easy to use. I especially appreciate the notification element incorporated on the customer side to keep clients informed about their appointments. The service is exceptional. Questions were answered timely and any problems with the system were handled quickly.

The inventory system is lacking features and functions to make it easy to view available stock and effectively prepare business orders. The process is too segmented and is not efficient when trying to create reports and determine business needs.

The customer service with Wylie is above and beyond what you would receive from any of company. If I have any issues, I can get a response within minutes! I have asked for features to be added and they have done that. I can't say enough about [SENSITIVE CONTENT] and his team!

The inventory and POS system with Wylie is super easy to use and does everything that I need it to.

There are so many different features to the reporting part of the POS that sometimes when I am looking for something specific, I know the system can do it but I am not sure where to look. If I can't find it on my own, I just call or email Wylie and I get a detailed answer to my question pronto.

Increased control over inventory and increased organization of client data.

I like the fact that it serves two sides of my business, inventory control and management of client information. But I have to say that what I like most is the fact that a person answers the phone every time I call. Everyone I have talked to has been quick about solving my problem and very courteous. They are always looking to improve the product, letting me know when improvements are expected and listening to what improvements would make it easier for me. I am not bombarded with emails. Great company.

It times out and frequent sign-ins are necessary during the day.

Wylie Systems has created a program that allows users so many options - all in one. I am able to accurately track inventory, sales, sales tax, process payments or returns easily. I love the feature to communicate with customers too-whether scheduling weekly visits, or sending emails to certain groups without much effort. I do wish the customer had access to the schedule to change their own appointment if necessary, and I believe that feature may be coming. I don't think I even utilize all that the system can do for me! Customer support has been incredibly responsive. I would definitely recommend Wylie Systems as a preferred vendor and a valuable investment for your business.

The sales process and inventory management are so efficient as well as communication with customers

Wish the client had ability to change their appointment if necessary

Wylie has helped me with ordering product and managing shipment.

I like that it has multiple features like the scheduler.

I wish there was a faster way to create a new client. I don't like having to enter them into one area and then schedule in another. I would also like if the scheduling tool allowed for bi-weekly appointments and once a month appointments.

Excellent

The scheduling, POS, metrics and sales summaries are fantastic. What I have appreciated the most is [SENSITIVE CONTENT]'s immediate response to any problem we have run into, big or small.

Perhaps make an easier way for us to categorize the clients (P1, P2...etc) so that our total numbers of clients can more readily be accessible.

Use the Wylie system daily to track and maintain inventory, store biometrics, communicate with physicians, get reports. The leads panel is good for organizing and keeping track of potential customers to follow up. I recommend this system to several clinics I work with because it is easy to use and captures data pertinent to our business. The support is excellent. Anytime I have a question or need assistance, I can get in touch with someone.

So far haven't run into a situation where it doesn't support our needs.

The Wylie Business System has made daily, weekly, monthly and annual sales monitoring extremely simple and very easy. I can access virtually any necessary information with just a few clicks of the mouse. Can't imagine running my business without it.

Easy to use system, NO bugs, Great customer support when necessary, dependable

The color of the home page and the font (thinner than I'd like) Those are the only negatives I can think of!

Wylie Business System has provided features for me that I didn't even know existed and made my business life easier. Responsiveness on the part of the company has been amazing. I have called outside of business hours, I have asked questions (because I am not very technologically savvy), both via email and phone, and always received a solution oriented response in a very timely manner.

The service, the functionality and how the company is constantly listening to their customers and adding helpful features.

That the main company I work with didn't come up with this software!

Nicely keeps track of inventory. Easy sales and returns.

Doesn't not work when offline. If we are having internet issues we are out of luck.

For my small business. I can operate effectively with the information I need. And I don't have to invest in Quick books.

It is easy to learn, easy to use. Fully integrated with our supplier's info.

Would like a little more info included on sales summary. I am told it is coming, but isn't here yet.

We have been using Wylie for about six months, while there have been some bugs to work out, the customer support has been the best I've ever experienced and issues are solved immediately. They are constantly adding new features and listening to what their client's needs are. I don't think I have ever waited more than 10 minutes for a problem to be solved, even if it wasn't a problem on their end. - ALWAYS answers the phone.

Ease of use. The different reports that are available. There are lots of filters so you can narrow down what you are looking for.

There aren't really any issues that I have come across. There are a few things, like credit/returns that I have problems with, but that a feature we don't need to use often, so it is more of remembering the steps more than a problem with the software.

The system is user friendly and can track sales by product, employee,profit margin and much more. Very helpful aid for forecasting orders and tracking inventory. Support is always available and very helpful with easy to understand explanations.

You can use this program for just the basic sales and invoices with no training or as management use the more advanced features which are equally easy to learn and use.

No issues

Overall the software is a good value and they are contently trying to improve the product. Just like any other platform out there, there are some good things and things that could be improved. Good value though.

The amount of features and ability to ad additional users and employees is good. Text and email reminders are very helpful and there are good additional features.

The scheduler is not very good and can use some improvements. It could be easier to have quick access and the ability to edit future appointments for clients.

I would recommend to others, the pros definitely outweigh the cons.

We have rarely had any issues with the software. And any issue we have had was quickly resolved.

Trying to get through when there was an issue, only once, took a day and half!!!