About Zoho One

Zoho One is an integrated business management suite designed to help organizations of all sizes manage sales, marketing, finance, human resource (HR) and more. Features include quoting, digital signatures, project tracking, accounting, kanban board, contact management and group calendars. 

The application enables sales teams to generate leads, manage client records and communicate with them via phone, live chat or online meetings. Marketers can build custom websites and utilize visual analytics to track visitor's engagement and interaction with pages. It also assists HR managers with applicant tracking, resume parsing, interview scheduling, time tracking and onboarding. Zoho One enables support teams to manage tickets, provide remote assistance through s...


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Supported Operating System(s):

Web browser (OS agnostic)

58 Reviews of Zoho One

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(38)

38

4 stars

(11)

11

3 stars

(4)

4

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

May 2019

Chad from Foundation Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

The Ultimate Choice for Small Businesses

Zoho One has helped us stay on top of all the things that are important in our business. From managing customers and leads to staying on top of our finances. It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost. For certain processes that we weren't really sure about how to do it right (like HR) - it made these things much easier for us and gave us a system to keep all our challenges in sight rather than being overwhelmed by them.

Pros

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems. Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them. All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too. And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

Cons

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

Reasons for Choosing Zoho One

We actually tried all of these products, but none of them offered everything we needed or were designed around business processes that didn't align with our own. Zoho One allowed us to do that: Customize the way the software worked for us rather than having to design our business around the limits of the software.

December 2019

Kaveh from Better Tomorrow Solar

Company Size: 2-10 employees

Industry: Renewables & Environment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

December 2019

Offers a lot but has glaring shortcomings

My experience with Zoho is mixed. Some of the apps work well: Zoho meetings, electronic signatures, CRM come to mind. Other apps not so much: Zoho Books, Projects, Timesheets, Inventory. Zoho tech support staff are sincere and try to help, but calls can be long and left without resolution. Promises to find out the solutions & get back are typically forgotten.

Pros

Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.

Cons

Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises. For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the project. You have to recreate everything in Excel to know that. Or if a vendor worked on two projects, I am still trying to figure out how to pay them with one payment, and split the amount to each project in Zoho.I have to pay them with two different transactions. The question stumps the support techs, who usually seem like this is the first time someone has asked them that question. The tech support people are often figuring out the software with you. It is not uncommon to spend an hour or more on a support call and not having your issue resolved. (BTW, I do not recommend paying extra for premium or onboarding support. A significant number of appointments are missed or start late. Technicians often don't know the answers and put you on long holds.)

Reasons for Choosing Zoho One

Cost and the promise of a fully integrated software.

September 2018

Aaron from The Yes Works

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

5.0

September 2018

Great promise. Big hassle.

Pros

It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh.

Cons

I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators. That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support.

June 2020

Duane from ARIAL3 GROUP, INC.

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The small business disruptor

Been with zoho for an extended period of time and I am very pleased.

Pros

I love their inclusive suite of other products which all talk to each other.

Cons

I use about 10 key products which does the job for me and I am satisfied

Reasons for Choosing Zoho One

More robust and user friendly

December 2019

Kim from SpokenHere

Verified Reviewer

Company Size: 11-50 employees

Industry: Translation and Localization

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Everything all in (Zoho)One

It is so nice to have everything in one place and connected. It has increased our efficiency by automating some processes and integrating with some of our existing software. Plus, the mobile apps let us have access to it all no matter where our business takes us!!

Pros

I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne.

Cons

It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience.