--- title: "HoneyBook Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HoneyBook. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HoneyBook is a good fit for you!" source_url: "https://www.softwareadvice.com/business-performance-managemen/honeybook-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [HoneyBook](https://www.softwareadvice.com/crm/honeybook-profile/) / HoneyBook Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/honeybook-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/honeybook-profile/alternatives/) # HoneyBook User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 688 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 570 reviews (83%) - 4 stars: 76 reviews (11%) - 3 stars: 24 reviews (3%) - 2 stars: 8 reviews (1%) - 1 star: 10 reviews (1%) ### Most mentioned pros - HoneyBook has a lot of helpful tools for service-based businesses, and I do appreciate that it gives business owners one place to manage inquiries, scheduling, invoices, payments, and client communication. - As an interior designer, having a system that can help organize the client journey is important, and I can see the value in having forms, scheduling, payment processing, and automated emails connected in one platform. - I love the ability to create templates and recurring invoices with the Honeybook configuration and implementation tools. ### Most mentioned cons - I hoped to have specific payments for each stage of the work but in HoneyBook I am only able to select general recurrent dates, which is not suitable when the delivery can be different from client to client. - I can’t keep track of the changes which is why if I for instance resend a proposal or edit a contract mid-process, the only way to keep record of the changes is manually. - Not being able to add a designed invoice was a deal breaker for me. ## HoneyBook customer reviews Showing reviews 1-25 of 688 (page 1). ### HoneyBook is Sweet! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I first used HoneyBook for my small Airbnb and short term rental business. I now use it for my entire portfolio of clients and business ventures, including my live events and band booking and management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HoneyBook is SO user friendly and I use it for both my jobs in the hospitality industry. The customizable templates, including proposals, contracts and invoicing makes it perfect for my diverse clientele! #### Cons NO cons! I am a true believer! It has become a game changer for me and my small team! We have fully adopted and onboarded our team to HoneyBook! #### Reasons for choosing HoneyBook HoneyBook seemed more customizable for our needs than HubSpot did. It has proven to be the absolute right choice for our specific market and clientele in the hospitality and live events industry. --- ### Good Tool for the Value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been a user of Honeybook for 4.5 years. I use it for recurring invoices, contracts, and customer management. It needs some improvements but overall it's a good tool for the money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to create templates and recurring invoices with the Honeybook configuration and implementation tools. #### Cons I do not love the UI [User Interface] of Honeybook. It seems a bit dated and is not intuitively laid out. #### Reasons for choosing HoneyBook It was a cheaper alternative, at the time. Honeybook is now more expensive. --- ### Client experience dropping - Overall rating: 4/5 - Reviewer: Alix-marie A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel as they're becoming more AI heavy, they're losing the reliability with unforeseen issues. We never had issues with Honeybook until they started tweaking everything to incorporate AI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's still okay for organizing clients. Customer service is quick and friendly. Cost is fair. Templates look nice and are easy to setup for simple items. #### Cons There are issues coming up (like client answers not being auto saved) that there is not answer for. Even an issue with the "EST" timezone disappearing, making me unable to set the timezone for the event. The timezone they were able to fix within a week - but the solution to the client answers not being saved was a fail. They asked me to ask the clients to record the issue - there is no way I'm asking a client to record something (especially when it may not happen at that time) after they've just lost 3 hours of work from the template not auto saving. They're already upset enough as is. #### Reasons for choosing HoneyBook I was looking for something that would allow me to map my questionnaire answers to specific google sheet cells. Wix does this but was lacking everything else #### Reasons for switching to HoneyBook Needed more features and automation. Being able to send a beautifully customized proposal makes us look a lot better. --- ### HoneyBook User Forever - Overall rating: 5/5 - Reviewer: Shelbie S. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started my venue ownership journey with HoneyBook and I will be with them for the remainder of my time in this profession. They are constantly adding new features to keep competitive with other booking platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy being able to send my contracts and accept payments all in one place. I’m able to set up payment plans for my clients that are interest free which is a huge selling point. Overbooking clients would be extremely hard to do with this system. #### Cons I wish the mobile app was a little more user friendly. I do hope the price doesn’t continue to increase as far as the annual price. #### Reasons for choosing HoneyBook It seemed to have all of the features I needed and at the time I had to pick something. I made the right choice. I had found a discount code on YouTube I believe as well. --- ### Perfect option for a solopreneuer looking to make money without sacrificing time - Overall rating: 5/5 - Reviewer: Kira J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a user for over two years, I am pleasantly surprised by how easy it is to use, specifically for invoicing clients. It's changed the way I approach onboarding and recurring payments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked that there were many options within one tool. I appreciate how often new features are released. #### Cons While I appreciate new features being rolled out often I don't love that it feels difficult to implement. #### Reasons for choosing HoneyBook Honeybook seemed so much easier to use than Dubsado. --- ### Easy to use & understand for all parties, bit too expensive in my opinion though. - Overall rating: 4/5 - Reviewer: Katelynn F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Besides an unnecessary jump in price, it's been a positive experience with ease of use, clients have no issues navigating their files. Signing contracts is easy for them, & so is paying invoices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros It's very easy to setup, the templates were the most helpful part as they gave me guidance on what information should all be included in my contracts. #### Cons Price has increased to an amount that I personally find unreasonable, it's no longer worth the money. #### Reasons for switching to HoneyBook I wanted a platform for invoices & contracts could be taken care of within the same platform --- ### One of the best CRM platforms for wedding professionals - Overall rating: 4/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been a customer & user of Honeybook for many years now and very happy overall with how seamless & efficient my booking process is for myself and my clients - a major time saver and game changer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A great CRM interface that makes it very easy to run your own books, contracts, client communication, and take payments. #### Cons The automations features are great, but lacking actual conditional smart automation abilities. Hope to see a more complex interface in the near future when it comes to creating smart automations. #### Reasons for switching to HoneyBook Unlike the manual data entry and tracking with Excel, Honeybook automates most of my booking needs that I had to track manually on my own before I switched. --- ### Great Investment - Overall rating: 5/5 - Reviewer: Marsha L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The platform is intuitive. It helps me save time and keeps me organized. Overall, it’s a great investment for streamlining client management and workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great investment for streamlining client management and workflows. Honeybook allows me to communicate with clients all in one place. I can send proposals, contracts, and invoices from one place. #### Cons The advance feature on the platform takes a little time to learn. aNn occasional glitch or slow loading can interrupt productivity. --- ### Great product - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was great. That 30 days free was beautiful. I really plan on getting it back soon #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honey book made it very easy for me to maintain a clients for my business. Helps set appointments and creates invoices with payment links #### Cons I really can’t say there’s anything I dislike besides the price. I did the free trial but couldn’t afford it --- ### Convenient for daily operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Housecall Pro makes it easy to keep customer information, appointments, and daily tasks organized. Having everything in one place saves time. #### Cons There are quite a few features, so it takes some time to learn the system. Some settings could also be easier to find. --- ### Must see > if you need it, they have it! - Overall rating: 5/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved the articles and it definitely helped me determine what I did need. I was a little overwhelmed though. With that said, I was just a beginning business so I wasn't even sure what I needed. For what was there it was fantastic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honeybook is very dynamic. If you need it, it is most likely included. #### Cons It became a little overwhelming when I was starting my business. It offered more than I needed. (good problem to have!) #### Reasons for choosing HoneyBook I didn't. I used Honeybook up until my free trial was over. It was just too expensive for my start up. With that said - it is worth the investment. You definitely get what you pay for. --- ### My favorite CRM ever - Overall rating: 5/5 - Reviewer: Stephanie F. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've loved every minute! Even with the few things that I think could be improved on, I think their team is doing an amazing job! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about HoneyBook is that I'm able to fully customize everything to match my brand's visuals. Everything about this CRM is easy to use. The support team is always incredible if you need help - they're seriously the best around. The community around HB is also amazing. I love how easy it is to go from an inquiry to a booked project with my automated workflows! The newer client portal feature is always a client favorite, too! #### Cons I would love to see a more flexible method for viewing pipelines and tasks. I prefer to view a Kanban-type of pipeline/workflow and tasks. I'd like to be able to click on a workflow and see how many clients/projects I have under it. I also don't like that I can't charge for certain appointment types. I would love to use the scheduling feature for booking mini sessions or other items that I would charge for outside of weddings/brand sessions. It would also be great if certain appointment types could work as lead capture forms (i.e.: when an appointment is booked, a new inquiry is created). For financial tracking, it would be nice to be able to create a recurring expense. #### Reasons for choosing HoneyBook The community and support team. #### Reasons for switching to HoneyBook HoneyBook was offering a lifetime membership at the time and I loved their user interface! --- ### Why I love honeybook - Overall rating: 5/5 - Reviewer: Matthew T. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had a wonderful experience with honeybook and plan to use it again with my next business I devour. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It made it super easy to keep track of my events that I had coming up as well as keeping track of events I had already completed. #### Cons With honey book it was very user friendly. --- ### Honey with HoneyBook!! - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HoneyBook has been an amazing one!! The interface is super easy to use for both user & administrator. Customer service is outta this world!! I love love love me some HoneyBook!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Fortunately, I like all the options & features that HoneyBook has to offer!! --- ### Proceeds simple with the use of clientflow tools - Overall rating: 4/5 - Reviewer: Meriem A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use HoneyBook to build proposals containing services terms as well as incorporating payment, all into a single process. This has helped me with not having to negotiate with clients frequently regarding scopes and I have also been able to cut down on the duration taken while closing deals to almost by half. #### Cons I can’t keep track of the changes which is why if I for instance resend a proposal or edit a contract mid-process, the only way to keep record of the changes is manually. It becomes difficult to settle issues if something was changed and the user did not know about it. --- ### A must have tool for Client Management - Overall rating: 5/5 - Reviewer: Kimb W. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is advantageous when you deal the organization problems in a very correct and proper way thus there can be no disorganization at all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I would choose tasks, issue receipts, and are able to guide agreement easily. The self-features drive thru time and the interface is intuitive so this is beneficial to a beginner #### Cons A few more alternatives for customization may be more convenient --- ### Simple and easy to use - Overall rating: 5/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it was a great experience but I upgraded to another software. Honey book is great for keeping things simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was simple and easy to use with straightforward features. #### Cons It was limited in features so it was hard to use for scaling a service based business. --- ### Honeybook is the perfect CRM tool for your design business! - Overall rating: 5/5 - Reviewer: Amy J. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Honeybook has been great! It is such a life-saver for my business for so many parts of my client processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honeybook has a lot of Pros in my opinion. I love how easy it is to customize all of my client templates. I can easily brand my proposals, invoices, contracts, client portals, etc. My clients get a seamless, branded experience from inquiry to booked! #### Cons There really isn't anything that I don't like about Honeybook. --- ### HoneyBook: Manage your business without stress. - Overall rating: 5/5 - Reviewer: Elizabeth E. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HoneyBook has so far been one of the best tools I have used especially when it comes to small businesses. It saves you so much time while managing clients. You have everything in one place, from invoicing to scheduling and also tracking your project progress. It is very easy to work with and you do not need to tech-savvy to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My highlight is the fact that I can have everything that concerns a client all in one place. It makes it very convenient and is time saving. #### Cons I do not have anything I like the least at the moment. --- ### Time Management made easy! - Overall rating: 5/5 - Reviewer: Deja T. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the consistent updates and the ability to collaborate with peers. #### Cons I wish it was easier to integrate with other software. --- ### Excellent Client Management Tool for Creatives - Overall rating: 4/5 - Reviewer: Jon M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HoneyBook is a comprehensive client management platform, ideal for freelancers and small businesses, especially in creative industries like photography, event planning, and design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Streamlined client workflow management and customizable templates for proposals. #### Cons limited advanced customization for workflows and only basic reporting. --- ### HoneyBook is the best! - Overall rating: 5/5 - Reviewer: Kate H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a great experience. This program is simple and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how simple and affordable HoneyBook is. #### Cons I have no complaints so far using HoneyBook. --- ### Best CRM for small service based businesses - Overall rating: 5/5 - Reviewer: Kandace S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great and I feel like the software has grown with my business. I use HoneyBook in place of many individual software and apps I used before for scheduling, payment process, client portal, contracts, intake forms and more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they are always updating their features and allow users to give input on the usefulness. The software is always improving. #### Cons There are some small things i wish where available in the smart files, such as drop down lists and check boxes. #### Reasons for choosing HoneyBook Ease of use and price was most reasonable --- ### Pretty neat app - Overall rating: 5/5 - Reviewer: Sara B. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Use for invoices and payments for a business #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked how I could set up my invoices and send them #### Cons I don’t think I have had any set backs with this --- ### An absolute must for a photography business - Overall rating: 5/5 - Reviewer: Richard G. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It is unbelievably easy to make professional client management workflows, and handle the client interaction from first contact, through planning, shooting, delivery, and billing. Everything is seamless, much can be automated to keep things on track, and everything is in one spot. It just makes my whole process so much easier to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I am blown away by the value I get from HoneyBook every month. It makes doing many of the tasks I absolutely hate (billing, contracts, managing email, scheduling - the business-y stuff of business) absolutely dead simple and painless. I am a huge fan of this software, and regularly recommend it to others who do creative work. #### Cons I have very few quibbles with the software. Perhaps a bit more obvious control over the aesthetics of the brochures and documents would be nice, and I would love some additional automation, but overall the system works great and makes it so easy to manage everything that I have a hard time finding anything to complain about. I suppose that I would love an i-frame-based embed for the contact form. My portfolio site doesn't work with the embed type that honeybook provides. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/honeybook-profile/reviews/?page=2) --- HoneyBook Reviews, Pros and Cons - 2026 Software Advice