Our experience was with lead forensics post covid was great, but now that everyone is working from home It isn't as useful because people aren't in the office

Able to see who visited your website, able to get contacts from that company, also had reporting and assignment of the leads that came in.

Have to pay for each contact you try to open or you buy an amount of contact credits. also you can only see if someone visited your site from a company IP address.

Overall, we've had mixed feelings about Lead Forensics and its capabilities. While some of our sales team find it helpful, not every team member uses the platform on a regular basis. This is a bit problematic since the software is quite expensive. While the information provided and the leads shown are helpful, they lack the detail our team needs to execute sales calls meaningfully.

I really like how easy Lead Forensics is to use. The dashboard is very easy to use and the whole software layout is simple and intuitively designed. The dashboard can be customized to show the things you find helpful such as recent site visits, most popular pages, and the most active companies.

My biggest gripe with the software is less a critique of this particular platform, but of the software category as a whole. My biggest complaint with the software is how vague and unspecific it can be with the quality of leads it displays much of the time. Most of the leads shown will show the company name, the general location (usually the headquarters address for the company), and some background info about pages visited and time spent on the site. Unfortunately, this info is not always enough to tell us exactly who is looking at what. A lead is nice, but it's very difficult to narrow down who was looking with most large companies, especially when they are large, multinational companies with dozens of locations and tens of thousands of employees.

Generates useful and accurate information about website visitors

I haven’t found anything not to like! Will keep looking

We paid the following costs to LF:Set up cost: £150 + vatMonthly cost: £275 + vat for tracking codes on FOUR websites. Please note, this was not just ONE website and any current customers may wish to rethink your renewal costs as it’s clearly different for all businesses depending on your financial accounts.When we highlighted that the LF service was no longer providing a full service that we agreed to, we were delighted that LF acknowledged this and offered us a discount to remain as a customer.Like everyone through COVID, we all tried to support other businesses as we felt if we could still obtain a lower ratio of leads for businesses browsing our websites, and LF could help us with a reduction in cost until things returned to normal, it would be great for both businesses.LF confirmed this was the case and reduced our monthly payment to £209 + vat for all FOUR websites.Unfortunately as more businesses had staff working from home, the data and product that LF provided us was no longer fit for purpose.

The initial sales team were great and the trial gives you a good insight as to what you can experience if you have a good knowledge of IT. If you do not, you're buying a product that does not track staff or business owners working from home.

Different pricing per business (suspect this depends on your financial accounts)To confirm, I NEVER leave any negative feedback online about a business that I’ve had a bad experience with as I understand how difficult it is for businesses and there is always a resolution. I am very disappointed in Lead Forensics and happy to share my feedback as the treatment from LF after being a loyal customer since [sensitive content hidden] was very poor. In summary, I had to pay £2508 for a product that no longer provided accurate tracking data because more people work from home and this data could not be tracked to show what business they were coming from when working from home.I can confirm there is no loyalty whatsoever from LF having being a customer since Jan 2020, they would not terminate our contract.I must add that this was an automatic rolling contract that LF did not make me aware of or contact me to confirm was being renewed. I highlighted my concerns as we’re a Web and IT company who recommend such products to our customers and our in house developers highlighted that LF can no longer obtain the data that we were originally sold when signing up.