All Salon Booking System Reviews
1-25 of 81 Reviews
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Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2019
Flexible and comprehensive booking solution
this is a somple solution that integrated straight into the website we built. Paretns can choose the subjects that they want to help their children with and are then able to see what slots are available, book them, get an instant confirmation and pay for the lesson in advance by card (there is the option to pay cash on the day). Everything is automated and does not need to be manually assisted. Overall and excellent soltution.
PROSLow cost of entry. To get the booking system up and running and seeing how it will work was simple and we were able to take the leap without worrying about the cost. Has many of the features of expensive system, so you dont feel that you are missing anything. Adding PayPal to take payments from the booking system was easy, although that is a chargable feature. Actually using the solution day-to-day is simple enought.
CONSThe solution is clearly geared towards hairdressing, spa treatment business and the like. As we were looking to set up a tutoring buisiness, it felt that there were some compromises to be made. In reailty, we have manage to achieve most of what we were looking for - a lot of the differences were down to terminology. Maybe some templates for different types of business might help. Installation is easy but setting up the rules can be a steep learning curve. Not everything is in the menu that you expect it to be, so as an admin it can be tricky to start. Takes a couple of passes to get a grip on how things work.
Josephine
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Excellent salon booking if you run your own site
Salon booking WordPress plugin allows a client friendly booking experience online, integrates with sms and email reminders etc. It really solves a lot of our problems. You would need to be a bit au fait with WordPress but the support is out there. I was very happy to find it after searching a long time for an acceptable online booking system. After a couple of years I started paying which allows online payment, but this is more to support the developer. Prepaying hair appointments is a bit of a minefield however we can take a deposit only, which has reduced no shows and encourages new clients to call and talk to a person instead. Shift workers like nurses love it. Calendar integration is the only hiccup but we bypass this by receiving copies of messages sent to clients and manually update calendar from there however the mobile app might resolve this for us. Highly recommend for any salon managing their own site.
PROSEasy to install and configure on WordPress. Good support. Free unless you want to accept payments or support the developer. Good integrations - messaging and payments. Frequently updated. Good customer experience.
CONSWe don’t use google calendar so interface with real calendar is a bit clunky however this should be resolved with the mobile application.
Reason for choosing Salon Booking System
Many reasons but the prime one was the customer ‘journey’ or booking experience.
Vendor Response
Hi, thank you for your precious review. We'll try to improve the lack of the plugin as soon as possible.
Replied September 2019
Maria
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2017
Not satisfied at all
Experience. Now I know what are my requirements with a booking system.
PROSSalon software doesn't offer any benefits compare to other booking softwares except that for Salon you have to pay a lot of money.
CONSI was very excited and happy after one month of trial version to start using Salon booking system on my website. Unfortunately very soon I had to realize the Pro version is not yet so professional than the trial version was. I had a lot of issues not getting confirmation emails after a client booked an appointment. Then my client did't get confirmation email about her appointment. You also offer in the program that client get a reminder 24 hours before the appointment. In the beginning it was working well, but very unfortunately it stopped working as well! That was very disappointing.Problems again... My website designer was contacted you several times but we hardly saw any changes. This was extremely disappointing sinds I just started my own business few months before and I thought investing in Salon booking system was a great investment. I absolutely regret paying so much money for your program it caused me quite a lot of trouble with clients and looked very unprofessional. Instead of getting a discount I would prefer to have a refund!
Sally
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent - for customers and for running my business
As I said above, it wasn't just that clients loved it, it was that it made it so easy for me to organise my schedule. Every day, my list of appointments appeared on my Google calendar and if I needed to check when a client has last visited, how many appointments they had had, it took just a couple of minutes. Now I am setting up a new business and I never even though about using an alternative booking system.
PROSThis is all I needed to know: when I had my massage business (pre-Covid), clients would say that they choose me because it was son easy to book. Or they would just spontaneously complement me on the booking system. It's a very flexible system. For example, I set it up so that I could make more slots available to regular clients (by using categories for my services), and I always had 15mins between clients and I could change this any time I needed to. When it came to applying for corona, I could just download as CSV file to show all the bookings I had had to cancel - this made it so easy.
CONSNothing comes to mind - I can't think of anything at this time.
Reason for choosing Salon Booking System
The support is excellent and I could set it up to do everything I wanted it to do.
Vendor Response
Thank you very much for your feedback, if you find any kind of possible improvement please report it to us.
Replied March 2021
Naomi
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Good Software
Our overall experience has actually been pretty great!
PROSAny software that makes it easy for my team to transition as far as user options is a great software for me. They are very very reasonably priced and have so many plugin options to choose from.
CONSAnytime we feel that there may be a need for something to improve they make so many improvements monthly that I think everything gets covered. The booking reports may be a little difficult to read at first but after using it, it is easier to understand once practiced enough.
Erna
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Booking system for more than just hairdressers
Very helpful support and it basically does what we want for booking tennis slots on our courts. I am not that technical and for me to be able to change services, add services and things like that is great.
PROSIt is fairly easy to use as administrator and we have young and old using it with not too many issues. User friendly therefore. And Quick.
CONSI would like to see less text in the confirmation upon booking. And it syncs with Google supposedly both ways but that doesn't somehow work for us. Also Google shows up a lot of text when hoovering over it so it is confusing to see where the availability is if there are 3 or more bookings in a day.
Vendor Response
Thanks for the review! If you are having trouble synchronizing with Calendar write an email to support@salonbookingsystem.com
Replied December 2020
Luke
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Does precisely what it advertises and does it well, being adaptable to other industries.
Well priced and adaptable. I am able to use it to run an Escape Room business and it tracks rooms and assistants perfectly, with a very easy to understand back-end.
CONSI would have said the lack of a voucher system was a big downer (and paying for the addon element was not something I had any desire to do), but now that this is included, I struggle to think of any cons. I have been having trouble updating Salon from within Wordpress, having instead to do it manually, which is a hassle. That's about it.
Giannis
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Review
It is a great software.
PROSHow easy is for end user to create appointments
CONSThe new UI in last update on daily calendar view. Does not support mobile application for end users
Roy
1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
Getting better and better
Saved me a lot of time developing my own!
PROS- One of a kind- so far nobody but you has come up with this solution - Front-end is user friendly, fast en clean
CONS- After every update, the plugin is disabled and I have to enable it again. - And, in the past, big things (like language strings) were totally changed- without announcing
DANIEL
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Happy Personal Trainer
The functionallity suits my needs. Easy to use when set-up is clear. Support is 6 out of 5 stars.
CONSNot so strait forward when configuring, but support is always just an email away.
Vendor Response
Thank you for your precious and kind review.
Replied September 2019
RACHEL
Health, Wellness and Fitness, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Needs rubbed out and redone
Awful layout, terrible at creating your own appointments and literally the worst app for organising. Iv never once got a notification to when someone has booked and my web developer made sure everything was set up correctly. He told me none of his clients liked Salon Booking either. Big problems with it so definitely need to redesign it
PROSSorry but I really do not like this app
CONSEverything. The app is terrible and the functionality of it is the worst iv seen. It seriously needs updated. You would need to look at other softwares such as Fresha etc
Reason for choosing Salon Booking System
I will no longer be using Salon Booking as I have signed with Fresha now so won’t be renewing
Riccardo
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2022
negativa
la compatibilità con il sito è il motivo per cui ho scelto questo prodotto
CONSl'usufruibilità è pessima in considerazione del fatto che vengo e venivo da un utilizzo assiduo di calendar di google
Reason for choosing Salon Booking System
per compatibilità con il sito
Reasons for switching to Salon Booking System
per compatibilità con il sito
Steve
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Exactly what we needed
We have implemented a salon booming system for two different shops that operate under one roof - a barber and a beauty salon. We expect to add a hairdresser shortly, and that will now not present an issue - should be seamless.
PROSThe features meshed perfectly with our requirements - and, as we needed an extra feature, it turned out this was an add on that was included with our licence. With guidance from their exceptional support we got this working easily.
CONSSome of the features were slightly counterintuitive - but this is more a case of a little bit of knowledge being a dangerous thing... my expectations of how something should work were not correct... once I read the manual (really!) it all made sense.
Reason for choosing Salon Booking System
We are a salon that needed a booking system - we didn't look any further than this option - and I'm happy we didn't.
Vendor Response
Hi Steve, thank you for your feedback especially the CONS, they'll help us to work on our weakness and give you a better product.
Replied April 2021
Elisa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2018
This is a great booking system but a little hard to set up
Easy to use booking for clients.
PROSThis software has a beautiful interface and when set up correctly really is great for scheduling and booking.
CONSIt is a little difficult to set up this software. Some of the directions aren't very clear, especially when it comes to hours of the work day.
Miguelez
Veterinary, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excelente service
Recomend to every business in internet use it
CONSThe pricw if i hace to say something because i LOVE it
Nawar
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
Terrible, many issues arise and support team were extremely rude when I requested a refund
terrible
PROSIt hardly worked a week without problems arising
CONSI bought the plugin to save time booking clients but rather wasted more time chasing up support every week as a new issue arose
Reason for choosing Salon Booking System
I thought it would be good but quickly discovered otherwise
Bilal
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2020
Good Booking system for barbers
its helping our customers in their busniness and complaints are very low which is very good
PROSEasy to implement and easy to understand ui
CONSmobile ui/ux need to improve sms notification need to add for asian countries.
Vendor Response
Thanks for the review.
Replied October 2020
John
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Beautiful plugin that really works!
Good!
PROSThe extensive functionalities. In addition, extension with Mollie and several shops. Furthermore, expanding with extra fields works well. The code structure is clear and logical. We can also easily add customization ourselves based on customer requirements.
CONSExpanding with extra fields changed during an update of the plugin. First via functions.php code, now via back-end. That caused confusion.
Reason for choosing Salon Booking System
The extensive functions and available plugins for Mollie and multiple shops.
Vendor Response
Thank you John
Replied March 2021
Samuel
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great stuff, easy to setup, no problems thus far
Great UI, easy setup system. From installation till the design of the user interface, there were adequate tools developed to meet ALL my needs.
Christopher
Publishing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easy to setup, does what we need it to do
It was a stress free process, and once up and running I have only heard from the client once about adding a holiday slot for herself, so maybe that could be a little easier to do.
PROSI liked how easy it was to create appointment slots, and manage staff in a simple way.
CONSWhen adding appointment types it would be good to have a duplicate button or variations. Like Haircut & Blowdry - Short Hair / Long Hair with different prices & appointment lengths.
Vendor Response
Thanks for the review.
Replied October 2020
Guillaume
Medical Practice, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2021
Good idea, Bad software
The website modul IS ok but almost useless without the mobile app. The mobile app would be realy usefull if it was not that slaw to use. I wast almost 1h/day. The idea IS realy good, but the dev of the user app IS to poor.
PROSA lot of choice for custom use. Does the work.
CONSThe software IS realy hard top use, to much option, not userfriendly, Bad french translation.
Reason for choosing Salon Booking System
For autonomt issues.
Rip
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
I am new to using a Plugin, but this was so easy... and did what it said it could. Wonderful!
Helps me immensely to operate my business.
PROSInstalled - no problem, Settings - well worded (do watch a couple of their Help videos for a couple of options to be properly set), Customization - quite flexible, Layout - excellent structure and sequence.
CONSWant user defined fields for customer data.
Franky
Information Technology and Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Recording studio booking management
Ease of use, great UI. Nice email notifications.
CONSNot able to define minimum number of hours for each booking.
Reasons for switching to Salon Booking System
Looks nicer and better customer UI
Philipp
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best booking schedule plugin for WordPress
I like the design, that easy use of the plugin and the backend for the adminrole.
CONSCan’t connect all client data to mailchimp acc.
Pirmin
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Perfect tool for different bookings!
It's easy to handle. it's affordable! Easy managing tools. They are working on it for even more skills.