All AccountEdge Reviews
1-25 of 92 Reviews
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Karen
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
my program
it's great for custom reports, breaking down expenses for each job, setting up vendors and customers with custom pricing, discounts, shipping, and tax information as well as detailed contact information.
PROSIt is very easy to set up your company. It is very easy to navigate through the program. It has all the features that the big name overpriced software companies have and more. It works great for our air conditioning company with accounting that can be broken down by jobs. The payroll service is very easy to use and they keep it updated all the time. I think I have only called customer support 2 times and both times they had my questions answered right then. I would recommend this software to anyone needing to breakdown your accounting for custom reports, job tracking, employee handling.
CONSThe one pet peeve I have is that most of the payroll reports don't have totals you have to export them to excel and reconfigure them to get your totals or total everything by hand. Some of the reports they way they are laid out make it very hard to reconfigure them in excel. It doesn't let you access history more than two years so you have to look up on your back ups if you need to find something older.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2022
Overall good product
I love the software and functionality but will most likely switch to another platform due to lack of support from customer service. Also support to your accountant is also non existent.
PROSThe simplicity of this product makes it enjoyable to use. The layout is nice and it makes it easy to find things you are looking for.
CONSCustomer support has gone completely down. Upgraded to the 2021 version and it broke a lot of features including the ability to send emails through outlook. Had to wait months for a fix and had to send out invoices manually. Come tax time they now want me to upgrade to 2022 for the accountant to get a copy to work on my file. Software maybe a good price but don't expect any support without spending more money. Basically a trap to force you to pay.
Reason for choosing AccountEdge
Accountedge layout is much better and easy to use.
Reasons for switching to AccountEdge
The online version of Quickbooks was very limited. Linking payments was a nightmare as you have no control over credit card approvals. Basically a customer can purchase by credit card, quickbooks approves it and holds you responsible for any charge backs.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2018
Don't use for more than one year
Sadly, we started with the precursor and now, unless we want to redo our entire bookkeeping, inventory, customer list, and vendor list, we're stuck with this software.
PROSI'm stuck with it. We started with a much earlier version.
CONSTrying to find prior years' transactions is costly and a huge pain.
Vendor Response
Good Afternoon, I'm sorry to hear that you are having trouble with access historical transactions. Depending on how far back you are looking, you may need to open a back up of historical file to see certain details. We would be happy to help you if you are having trouble getting to your information. You can reach out to our NJ based Technical Support team for free at accountedge.com/help. Thank You - AccountEdge Customer Care
Replied September 2018
Jim
Printing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
Accountedge Pro
Accountedge Pro is easy to use and has all the features needed. It’s a good program. I have enjoyed using it.
PROSVery easy to use. Performs all required tasks Automatically. It’s reliable. Easy to navigate. Works very well.
CONSLacks mobile integration- being able to use application on mobile device when on the toad or at a clients office. There are some functions available like looking up old invoices and jobs. But that’s about it. In this day and age portable applications are almost necessary.
Reason for choosing AccountEdge
While quick books is more widely used, I preferred the functionality of accountedge pro
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Longtime user. Could be better, but has been solid for us.
Generally good. Been using it for over a decade and it meets the needs of our publishing and consulting business just fine.
PROSFairly customizable to meet our unique needs. Love that payroll and inventory tracking are built in, not some extra service. Also tax forms (which are an additional fee), and credit card processing (but would be nice to use Stripe instead). Just added kits for inventory, which is long overdue. Basically it's one stop shop for us and meets all accounting, inventory, POS needs for phone sales.
CONSThat it is not an entirely online software solution so that we could easily (at no extra cost) access and work with data anywhere. That it does not integrate seamlessly with our ecommerce software (only works with Shopify, which is a more expensive and less flexible option than Bigcommerce). The tax form should integrate more seamlessly and be part of the monthly support fee.
Gary
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
Great Small Business Accounting Software
I love AccountEdge. AccountEdge I consider the best small and medium business software on the market. Beyond AccountEdge, I have used and taught other people Peachtree, Sage, Quickbooks, and Simply Accounting. So I have experience with a lot of accounting software. 1 - AccountEdge has AR, AP, GL, Payroll, Time Billing, and Inventory all built in. 2 - Payroll processing and basic tax forms, can be done by yourself without having pay extra (They only charge to update tax tables) 3 - They have free iPhone and iPad apps 4 - The software does Retainers / Escrow / Trusts 5 - The software has UPS shipping integration built in for no extra charge 6 - Multiple Location Inventory Tracking for no extra charge 7 - The file is cross platform, its the same for both Mac and Windows 8 - You can get a free copy of program for your accountant 9 - You can import and export most the data 10-The feature set is equilivant to the higher end versions of Sage and Quickbooks. 11-Accountedge is a lot cheaper.
PROSEase of use for the number of features
CONSSlow performance during some functions.
Paul
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Terrific accounting software for volunteer treasurer's
AccountEdge Pro and earlier products all the way back to earlier software products have provided a way for me to serve as a volunteer treasurer at my church, homeowners association and civic association over many years. AccountEdge Pro provides all the features needed in an easy to use, fully integrated, efficient package for the accounting needs of the organizations I've helped. Closing each year and moving on to the next is done in a matter of a few minutes. The reports can be customized so everyone can easily understand the financial situation of the organization. Each year the product has improved. I've only needed support a few times over the last 15 or so years, but each time the support was easy to get and those helping were pleasant and knowledgeable, unlike my experience with other product's support when trying to get help with that I use for my personal finances. When I've handed off my duties to others, moving from the Mac environment I use to the Windows environment others use has gone smoothly. I strongly recommend AccountEdge Pro for anyone needing a robust, complete, usable, multi-platform accounting solution made up of superb software, top-notch support, affordable cost, flexible reporting and great human engineering. AccountEdge allows me to do quickly and easily take care of my organization's accounting needs.
PROSFlexibility, efficiency, ease of use, support, efficiency.
CONSThere are so many features that sometimes I get lost in the choices, especially the reporting choices.
Scott
Printing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Best Accounting Software Ever!!
I've been using AccountEdge Pro since it came out. before that I was using MYOB. I have tried QuickBooks and Quicken and frankly AccountEdge Pro works like I think. Entering Invoices, and purchases is simple and quick and updates my inventory. All of my bank accounts, credit cards, loans, lines are easily reconciled and auto payments keeps them updated. At the end of the year my accountant gets a copy of my file, reviews it, gives me accountant adjustments to enter, and completes my taxes. If I wanted, I could just print out any report he needs easily and he could complete the taxes with those reports. but since he is a AccountEdge Certified CPA he offers to do a complete review and helps guide me on setting things up correctly. I can run my business instead of having to be or having to hire an accountant for daily, and weekly bookkeeping!!
PROSFlexibility to adapt it to my business needs.
CONS?? In over 20 years of using the versions of this software any cons I had are gone because the developers listen an input users ideas and suggestions.
Jill
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best accounting software out there!
I've used several different accounting programs and am forced to use two others right now at different clients, and AccountEdge wins hands down. I can do so much more, in a logical and intelligent way, than with the other programs: reports, searches, even simple transactions like checks, deposits, journal entries--they all make much more sense in AccountEdge.
PROSIt makes sense--the reports and searches are logical and easy to figure out. It's easy to find your way around. It can keep you from making stupid mistakes like duplicating a vendor or customer card, but if you do, you can merge the cards. The check and invoice forms are completely customizable.
CONSI didn't like having to open old data files to get information from prior years, but now the program allows you to keep transactions from the last eight years, I believe. I still have to restore old files from time to time, though.
Georg C.
Verified reviewer
Retail, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Simple Complete Accounting System
We were looking for a small light-weight accounting system to manage some of our ancillary corporations that have very limited activity on them, but need to be audited yearly and reported to in public documents. Thus we wanted something that didn't allow much in the way of mistakes, and was relatively simple to use, without being overly complex and expensive.
PROSInstallation and use of this software is relatively easy, and requires little to no accounting background to accomplish. You can pick your industry, and the types of services/products you provide, give them some custom names, and the software will setup your chart of accounts, and having you rolling. Setup a few vendors/suppliers, and a few customers, and you can start issuing invoices and paying bills.
CONSThe software is not immediately accessible as it does not really follow any similar flow with current modern softwares. The basic system for each function, be it paying bills or selling product, requires either knowledge of exactly which steps you need to do, and in what order, or you follow the "guide" which is merely a large flow sheet of icons, with arrows pointing to various "next steps" in sort of a large circular picture.
John
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2018
AccountEdge for Mac
AccountEdge is a solid Accounting System, however, the Paid support is lacking. The support Staff are not overly familiar with the product they are supposed to be supporting, and you are put on hold constantly why they "research" your issue.
PROSAccountEdge for Mac is a solid Accounting Program. It allows me to keep track of everything financially related to my company. It also allows me to do my own Payroll, which is helpful.
CONSThe product does not support iOS devices very well. It has not updated its AccountEdge for iPhone application to keep up with its competitors. My Personal iBank iPhone application integrates seamlessly to my Desktop program, allowing me to keep track of my finances in real time, on the go.
Jamie
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great software
It's been great and will continue to use the software for many years.
PROSI've been using Accountedge since it was MYOB. The software is easy to move around and learn even for someone who's never used an accounting program before.
CONSNo availability, like a competitor, to have access online especially when it would come to scanning and saving an invoice (online) so it doesn't use up your personal harddrive in the event of a crash as well.
Rob
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed May 2020
Former AccountEdge Pro User
I started using this software in 2003 when it was called MYOB. At the time, and for many years, it did everything I needed it do for managing my company's bookkeeping and accounting. It was fairly easy to use and only required updates every few years.
CONSEventually, I had to abandon AccountEdge Pro because they no longer support that latest Apple OS (Catalina - 64 bit).
Anthony
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2021
Horrible - Waste of money, looking for another alternative, NO HELP FROM TECH SUPPORT.
Trying to do daily operations but have run into issues at every turn. Even the most simple task for accounting has become a nightmare.
PROSNOTHING. I feel like I've wasted 5 months of my time switching and implementing a software system that is useless to our business, not to mention the high cost of the software.
CONSI have not found ANYTHING that has been easy to do in this software. I have needed and tried to get help several times, I either get some lame 1 line response that doesn't make sense and get that response 2 or 3 days later after creating a ticket, or wait for up to an hour on the phone and finally get to talk to someone that isn't willing to listen to the issue, sounds like I either woke him from a nap or in a really bad mood.
Reason for choosing AccountEdge
Thought I was making a good move based on the advertisements, and the sales lady was very convincing, WOW I was misled.
Reasons for switching to AccountEdge
Needed to add additional location for the business and add serial number / warranty tracking feature options.
SHARI
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
SDR
The software is easy to teach and use in our business.
CONSWe get inventory error messages when we do not expect them.
Vendor Response
Hi Shari, We offer free technical support via email for our customers. Please reach out to our technical support team at accountedge.com/help the next time you receive a random error message. We would be happy to help. - AccountEdge Customer Care Team
Replied September 2018
Michele
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Great overall Accounting Software!
Overall very good accounting software. We've used it from the very beginning when it was MYOB. It's nice to see it keep getting better and better!
PROSGreat payroll tools and inventory management
CONSNeeds more in depth client management/contact. Also would like inventory ability to combine products for price breaks and more price break columns
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
very good overall
i believe the key word is "control" of the business finances through generally simple, user-friendly management of income, expenses, financial reports and tax preparations for the accounting firm.
PROSgenerally user-friendly even for those like I who are not accounting-knowledgeable, good, patient, friendly accounting/tech support. although MYOB ownership and name has changed over the years, service quality, continuity and evolution has been smooth and positive.
CONSa little expensive for a single person business and a couple of times there have been two situations where accounting support instructions to solution have not worked - albeit only twice over all these years.
Virginia
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Unity School Inc.
I have been using it for 6 years now and am really pleased with the product and with the support team.
PROSI really like how easy it is to learn, and how you can undo or repair mistakes
CONSI am having some problems with my save page not showing up full page.
Ben
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Solid Accounting platform
Major benefit is keeping track of expenses and tracking income and employee stats.
PROSEasy of use and set up. Ability to run needed reports and do taxes in house.
CONSInvoices look a little outdated. Could use some improvements.
Margaret
Management Consulting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Why I chose AccountEdge Pro for my business
I am co-owner of a small Texas business, and am responsible for keeping the books for our business. I was not a business major in school, so was looking for a system that would be relatively simple to use, but robust enough to meet our booking needs. I also wanted something that did not require me to be in the "cloud", and was Mac friendly, and AccountEdge Pro has met all these needs.
CONSThere are more bells and whistles than I need, but ultimately I found the functions I wanted and am very happy with AccountEdge Pro.
Jeff
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Pretty easy to use, covert and price-good package overall
Again very easy to use for current and new employees, easy to train and adapt, also conversion was quick and pain free. Very effective accounting program.
CONSLack of searching capabilities is the largest complaint. Searching mod would enhance the programs effectiviness and would make our accounting life easier. Please add.
Zohar
Management Consulting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2018
Frequent updates. Updates resulted in recording data. Had to cancel today. Very cold reception by customer service. No Refunds
My bookeeper loved this program and we had it on but it disrupted data entry with one of the updates. Account edge refused to consider our dilemma offering no solutions for the present or future.
PROSTakes a bit to get used to. However this is one program which is yours to own. Data entry and recorded entries easy to find
CONSUpdates caused us problems. Automated renewal without consent is not fair. Poor customer service. No phone in customer service. Emailed replies and concerns misunderstood often. Very pushy on using their online store facilitation.
Lisa
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2018
AccountEdge Review
Easy of using, the detail that you can get with your reports
CONSThat when you upgrade the software it does't save and move your forms over...Its a pain to have to re-create the invoices, etc.
Vendor Response
Hi Lisa, We offer an upgrade tool for your Customized Forms so you don't need to recreate them when you upgrade to a new version. Here is a link to the support article to walk you through the process the next time you upgrade: http://support.accountedge.com/kb/upgrading/upgrading-company-file#FORMS2012 - AccountEdge Customer Care Team
Replied September 2018
Larry
Verified reviewer
Aviation & Aerospace, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2018
AccountEdge Pro is disappointing
After 6 months of entering data and setting up information, we are still unable to use due to program conflict issues. Every issue takes days to receive response and few are corrected
PROSOne time purchase for program except for payroll. Reasonable cost.
CONSFar too complex to evaluate in 30 days. Too many issues not covered by online videos. No documentation manual provided. Poor customer support with issues. Unable to input payroll tax tables manually.
Stephen
Management Consulting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2019
A Real Workhorse
AccountEdge made a large contribution in the development of my business.
PROSAccountEdge was really easy to use. It was very easy to set up and I never encountered any glitches.
CONSI used AccountEdge mainly for the invoicing function and not many of the other functions. Nothing to complain about.