Expedite Commerce

RATING:

4.8

(20)

About Expedite Commerce

Expedite Commerce is a cloud-based Revenue Operations and Management platform that serves sophisticated businesses in SaaS, Manufacturing, XaaS (anything-as-a-service), IoT, Communications, and B2B subscriptions. We offer a product suite that helps manage your buyer journey end-to-end. Products include e-commerce software, digital sales room software, CPQ (configure-price-quote) software, Contract Lifecycle Management (CLM) software, Recurring Billing software, Revenue Cycle Management software, and Subscription Management software. These solutions enable leaders in Sales Operations, Marketing Operations, and Subscription Finance and Revenue to get a bird’s eye view of metrics that matter and actionable insights on a unified dashboard. 𝗖𝗣𝗤 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 The Ex...

Expedite Commerce Pricing

Prices vary by type of users, features and functionality.

Starting price: 

$30.00 

Free trial: 

Available

Free version: 

Not Available

Our Products for your Business

Expedite Commerce Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Expedite Commerce

1 - 5 of 20 Reviews

User Profile

Ken

Verified reviewer

Wholesale, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Great CPQ Platform and Overall Value Proposition

We continue to drive customer-adoption which will further improve the ROI as customers enter their own orders. Old habits die hard. But the Expedite Commerce system is super simple and easy/intuitive to work with and we've seen adoption continue to improve month-by-month. Our internal users have fully adopted the CPQ platform and they love it. They consistently rave about the improved professionalism and reliability of information that is being managed through the Expedite Commerce system. This has had a very positive impact on the sales of our customized products and has become a differentiator for us versus our competitors. We're developing this competitive advantage and building on that story in our industry.

PROS

The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner.

CONS

Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part.

David

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Fully featured, easy to use CPQ, eCommerce, and billing platform

Our company has been driving to digitize our quote-to-cash process while integrating multiple acquisitions. Expedite Commerce has cut the time that we spend generating quotes and increased the speed with which we move orders through to billing. We have reduced our reliance on email, spreadsheets, isolated legacy systems, and manual data entry. Visibility of our entire pipeline from opportunity to invoicing has also greatly improved. EC Billing has been flexible and easy to integrate with other legacy systems, allowing us to consolidate on a single global platform. The eCommerce features have allowed our customers to view their installations and directly place and manage orders through a slick and functional interface.

PROS

Their customer service is probably the best part about Expedite Commerce. The product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. For example, they worked with us to create monthly, quarterly, and annual regional billing cycles while adding important validations and protections to ensure the integrity of our bill runs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers.

CONS

I don't have any significant complaints about the Expedite Commerce solution. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward.

Anonymous

51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2023

Let your Sales Team create their own invoices on the fly.

Overall, it's been a slow process getting this software implemented. Many obstacles popped into play as we were trying to implement the software. Many additional services we needed were an additional expense if we wanted to implement them.

PROS

I love the fact that our sales team can now create their own proposals, add discounts, add and remove items easily by the paths we have set up. It allows us to focus more on the billing aspects and lets the sales team provide proposals at any hour of the day without waiting for the finance department to do it for them.

CONS

I do feel it is a little clunky in its ability to add items to an invoice and attach documents when sending a proposal. I would like it to offer templates for particular types of sales without having to see a list of attachments to choose.

Vendor Response

Thanks for sharing your experience! Your insights on invoice editing and template availability are invaluable; we're on it. Also, you may want to consider using our Digital Sales Room solution when sending quotes, designed to have templates with preloaded content or files and allowing for deeper buyer engagement.

Replied October 2023

John

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great CPQ platform and the service was excellent.

The Expedite team was able to handle the majority of our complex business requirements and help us build a system that is very easy for our sales team to use effectively. They provided support and guidance above expectations throughout the implementation cycle, and were able to help us succeed where we've had past difficulties.

PROS

Their customer service was willing to go above and beyond to understand what we needed to accomplish and help us build it. The system is very flexible and allows us to be creative in solving our needs. We love the ability to create flows and build automation to guide and control the end users experience so they are successful.

CONS

While the system is not difficult to learn, because of the breadth of options and configurability there is a learning curve to become proficient as an admin. There are some advanced features we would like to see in the product that are not OOTB at the time we implemented. Expedite has been a true partner in helping us find alternative solutions and put in feature requests for the items we wanted.

Reasons for switching to Expedite Commerce

The feature set with Expedites CPQ platform far exceeded what the old system was able to provide.

Vendor Response

Thank you for your review! We're glad to hear that our CPQ platform and support are meeting your needs. Exciting updates are on the horizon, enhancing our platform's advanced capabilities. We can't wait to unveil what's next!

Replied December 2023

Daniel

Sporting Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

True Partners

Expedite Commerce offers great customer service and a very clear development process, they go above and beyond to make sure their customers are maximizing the benefits of their solutions.

PROS

Expedite Commerce has been a True partner to Core Health and Fitness, they have built and developed many of our customer-facing tools when it comes to transaction management and has helped tailor unique tools that have separated us from the competition in our market.

CONS

There are some promotional features that we need but Expedite Commerce has these on the roadmap and has helped prioritize the items we need the most.

Reason for choosing Expedite Commerce

Expedite Commerce offered CPQ and storefront solutions that complimented our business and were able to clearly articulate the development needed to make the solutions work seamlessly without CRM and ERP implementations.

Vendor Response

Hi Daniel, Thank you for your glowing review! We're thrilled to be your trusted partner at Core Health and Fitness. Your satisfaction is our priority. We look forward to providing you with exceptional support and innovative solutions. Best regards, The Expedite Commerce Team

Replied June 2023