It is very user friendly product, easy to understand and maintain. The dashboards in the admin and user sites are very helpful. I've never met a team that is so proud and excited about what they are doing, keeping up with the latest developments in the software environment and their clients needs. In the more than 11 years working with the IDU team I never experience once a negative vibe or unwillingness to give assistance and support.

The adaptability of the product, it can be easily adapted to your needs when it is coming to budgeting and reporting.

There is no features that I like least. I would like for us to investigate the option to do workforce planning via IDU.

The customer service provided by IDU is excellent. Their staff are always willing to assist and find ways of satisfying the customer needs. The staff are very knowledgable, friendly and quick to respond to queries. Implementation of IDU has definitely improved our budgeting process, and we look forward to now working on the reporting side of it.

It is web-based so therefore easily accessable. Takes away the need for planning in excel and then transferring those plans to your source system. Minimal clicks to get to where you need to be. Prepopulation of employee data before the budgeting cycle has cut down the time to input employee budgets - the same for depreciation.

We would like to get to line item detail from a summary cost center group and not have to drill down to each cost center to get to this data. The client must also be able to get to this level and view the total budget in line item format, not only at budget type level.

Frustrating.

It is basic - but this is a problem as we are told it cannot be used to perform some more complex budgeting.

It is not capabal of being utilised to its full potential for our entity. We are constantly struggling to do full budgets as a result of our complex premiums and claims process and thus we can only perform and use certain functionality.

We had a successful implementation. IDU's customer service is really good. IDU consultants supported us well and IDU staff are solution oriented.

It intuitive and easy to use. Running reports is quick. It was easy to integrate with our processes.

There are a number of customised reports and one needs to go through quite a long list to see what is relevant for needs. Perhaps group into headings.

Very pleased with the system as it reduce preparation time of forecast and budgets for us. The system also allowed us to budget and forecast at a granule level were we where not possible to do it in the past nor in a short time frame. It also increased efficiency as preparation time has moved to reviewing of data.

The customization of the system, contiguously improvement of the system, Standardization of reports available, version control.

The complexity of certain functions, like Activity mapping between attributes, etc. Financial Modeling not allowing multiple structure to be used when top down functionality are being used. Not able to have hybird structure within account and cost centre structures.