Recurly Software

Pros

Recurly is a great tool for subscription billing. It has a lot of functionality and flexibility. It is fairly easy to use and is always reliable.

Cons

Recurly is a great software but it is occasionally slow. I also think that the reporting functionality is lacking a bit.

This software is used to keep track of billing for our customers. We also use it to keep track of who is active and who is inactive.

Pros

I really like how this software keeps track of all your subscriptions and your balance.

Cons

I least liked the renewal bot and find that customers are having their canceled subscriptions automatically renewed by the renewal bot.

Pros

An effective way to manage subscriptions payments without large commissions, easy coupons/credits creation.

Cons

Could be more user-friendly for software's beginners. Would be great to see a tutorial on how to use a software.

Pros

Recurly is really easy and functional. If you need to bill customers every month and don't want to build it yourself, recurly fits the bill

Cons

They take a large cut of billings that we run through the platform. We are looking to transition away as a result.

Subscription Management

Pros

The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool.

Cons

Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached.

Pros

It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful.

Cons

If you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7.

Pros

The possibility to automatize the way of working with payments in your company is the very first thing that you get after implementing this software in your working process. No waste your time on this anymore, everything regarding payment will work by itself after the settings that you put there. In any moment you are able to open it and check the situation with the recent transactions the same as with the payments which were made long ago thanks to the filters and prompt loading of this materials.

Cons

In my opinion, there is some kind of lack of freedom in this system, everything is structured and configurable by the templates, from one side this is good and saves time, but form another you cannot apply your creativity here to better uncover your product.

Pros

With this program you can track your reports. The interface of the program is simple in its work and attractive. Support is good. Representatives are usually available in the chat and can always help us. The platform is constantly updated with new features, and it can not but rejoice. We can automatically manage the existing customer base for subscribing to credit cards, as well as manage subscription fluctuations. The problem of tracking our regular payments to customers and knowing when these payments will be successful is that our account management team can collect those who pay.

Cons

There may be a difficulty in setting up, applying, and not having coupons for a specific customer. Sometimes there is not enough flexibility if you want to organize something specific for your business. The portal is quite simple, so it is best suited for small businesses due to limited functionality. But I think that these shortcomings will soon be corrected.

Pros

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

Cons

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

Pros

The best part is that Recurly is very easy to use. Their user interface is very clean and intuitive, so my colleagues has no problem understanding how to handle payments in Recurly. The service just added a new feature which can automatically update credit card information from clients whose card has expired and it is very important and useful feature for us. It's used for recurring billing for some of our clients. I also like, that they have a lot of webinars to learn new features and very good documentation.

Cons

The function of coupons is a little cumbersome. There may be a difficulty in setting up, applying, and missing coupons for a specific customer. If you have special billing checks in which you fold within a few months or provide customer service irregularly, the use of coupons can become complicated.

Pros

The ability to set recurring billing on automation is a must have for any SaaS platform. Recurly makes it very simple to get going. Not to mention they provide all the tools needed to apply coupons, promos, refunds, dunning and more.

Cons

The price can feel brutal. Since you pay not only for the software but for a percentage of your MRR, that means it can quickly grow as you grow.

Pros

The service has completely transformed our billing department. We use Recurly to handle all of our recurring subscription credit card transactions with all our clients. It is how we automatically bill our clients for our service each month. Currently, our account management, sales, and engineering departments use Recurly every day. It solves the problem of having to remember to charge our clients for service each month. Also, it integrates into our payment processing service, and automatically runs transactions based on a pre-configured subscription. The service support coupons, credits, refunds, prorated refunds, etc, it is very convenient.
Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. It really helps reduce the time involved in collecting payment from a client. Developers just added a new feature which can automatically update credit card information from clients whose card has expired. Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.

Cons

I don’t like API documentation. It is very difficult. Also, the coupons feature is a bit cumbersome.
Recurly would be best suited for a company that had a lot of resources to implement Recurly's API, but if no - you should to choose another solution.

Subscription management

Pros

Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues.

Cons

Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business.

Our sales reps and admins can use the software easily with very little training.

When I offer consulting services to small businesses, I often recommend that they start billing services with Recurly - and I'm not even a Recurly affiliate! My clients do well with Recurly, which helps me do well.

Pros

It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use.

Pros

The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.

Cons

The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).

Pros

The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.

Cons

The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.

As a SaaS company, we'd rather focus on our service, not wrestling with billing software. Recurly makes it easy to plug subscription billing into our product without worries.

Recurly has taken care of our recurring billing for two years and counting. We have multiple businesses running on the platform and have multiple recurly accounts. There product goes above and beyond when it comes to feature flow and figuring out those *next* pains they can solve.

Pros

Dunning management
Automatically update credit card expiration numbers
Recurring rev reports
Upgrade/downgrade/cancel
API (hmmmm, so nice)
Lots more that I'm not listing here...

Cons

If you have multiple websites, you need multiple accounts (for cancellation templates, etc), no discount on second account for the fixed monthly
Can't overwrite customer ID #'s once the customer is in the system
One time purchasing not so good