




Recovered revenue





Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10About Recurly
Developed to help companies streamline billing functions, Recurly is a cloud-based system providing billing and invoicing capabilities. Recurly integrates with several payment gateways, such as PayPal, Stripe, SagePay and more.
Recurly can also be connected to preexisting websites. During the implementation process, Recurly can add all existing contacts from users' previous billing software, so that companies can pick up exactly where they left off before implementation.
Recurly includes an invoicing module that lets users draft invoices, and they can choose between payment collection options. With the account management dashboard, users can track all payments pertaining to certain accounts. For accounts that are behind on payment, the Dunning Managem...
Recovered revenue
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2020
Jack from UpCity
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Incredible Support
We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.
Pros
While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
Cons
No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.
May 2020
Edgardo from Fancy Hands Inc
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Recurly Covers all your billing needs
Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.
Pros
What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.
Cons
If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.
Reasons for Switching to Recurly
The features were very limited on the previous option and the interface it's much more confusing to use.
March 2020
Poohan from Whip Around Inc
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2020
Disappointing customer support
Pros
decent interface. good integration functionality although this breaks every so often.
Cons
Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.
May 2020
Casimir from RealtyNinja
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2020
Recurly reduces churn and makes it so I don't have to think about my billing system
Everything to do with billing
Pros
Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me
Cons
Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.
Reasons for Choosing Recurly
Because it was obviously the best
October 2020
Yolandie from Learning Lab Apps
Company Size: 2-10 employees
Industry: E-Learning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
You can always rely on Recurly
Recurly's dunning system is incredible and retrieves a lot of our revenue which could have been lost if not for the dunning system. Invoicing is made easy and general setup of pricing, coupons, etc are very easy to follow.
Pros
The software is very easy to use and you have access to numerous reports just with the click of a button. Their support is also excellent. I have never had an issue that couldn't be resolved in record time. The dunning feature is absolutely a brilliant tool.
Cons
It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.