Xero Software

4.30 / 5 (1,633)

About Xero


Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.



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Supported Operating System(s):

Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

1,633 Reviews of Xero

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(923)

4 stars

(452)

3 stars

(150)

2 stars

(43)

1 stars

(65)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 1,633 reviews

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March 2019

Anna from Solutions and Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

Xero makes reconciling fun

I use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business. In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis. At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.

Pros

I like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first).
I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run.
I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them.
I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions.
Being able to generate invoices and email them direct from Xero is great as it saves time.

Cons

It is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one.
Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.

August 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2018

Xero truly puts powerful data in the hands of small business owners

Pros

I have been using Xero for a good number of years now and can only recommend it! The usability is fantastic, the ability to see really clearly how the accounts work is groundbreaking in its field. I love the bank reconciliation and the bank feeds. The automation of data is actually fun and linking it into the add-ons can make life a lot easier and save time and money. It is a great way to keep things simple and clear. I love the advisor features, that you can't break it (although you can make a real mess if not careful). For me the biggest benefit is the clarity of the data and the ability to drill down into virtually anything.

Don't use Xero in super complex scenarios and I would recommend that you employ a proper XERO accountant - who actually knows how to use Xero and uses the data when using it though or you will end up paying twice - once for entering the data to xero - and again when the accountant pulls it out into their own software. Overall I would absolutely recommend Xero for people who are more serious than working in spreadsheets but who are turning over £50k-£3m+ with a fairly simple process.

Cons

We have found that Xero does not work well in all scenarios but there are work arounds - the bigger the business and the more complex the processes the less it suits but then if you are bigger/more complex you should arguably be using something else!
Support is not awesome! It can take time and you are often met with unhelpful suggestions. There has been an increased number of 'blips' in the software in more recent months and the support has been almost useless in those cases and I have had to find workarounds. Conversation/instant message support should surely be on the cards?
Another thing that I don't like is the highly evangelical nature of the conferences! It borders on the cultish and if you are not 'in' then you are definitely 'out'! I have not found there to be any benefit to being on the 'directory' for that same reason.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

April 2018

Great, intuitive and easy to use bookkeeping software, lacking for accountants, NO customer services

It is so easy to use but support has to come from Accountants who are not customer service or techies and who are not adequately compensated for their efforts. It is enjoyable to use and definitely does the basics very well.

Pros

For bookkeeping, small and medium-sized businesses this software is a dream. It is the most intuitive and easiest to use of all the accounting software that we reviewed. As an accountant, it is easy to fix user errors and mis-postings. There is a proper audit trail and safety checks built in. There are so many time-saving features like find and recode, repeating bills/invoices/journals, bank rules. The move toward AI is exciting too.

Cons

The reports aren't GAP or IAS compliant so it is no good for reporting, final accounts production or tax. To get accountants interested and recommending Xero in the early days, they promised accountants that Final Accounts Production and Corporation Tax software was in their development queue but it never materialised and they burnt a lot of bridges with accountants when they announced that they had dropped FAP plans. This is why Quickbooks are getting such a big foothold and stealing market share from Xero.

The software is expensive for what it is and you can get a lot more and better for your money with FreeAgent and QuickBooks.

The biggest let down for Xero is that there is no telephone support, at all. Not even call back. You have to email and if you are on the opposite side of the world from New Zealand, it can take a full day to get an inital response and if there is any misunderstanding or info required, it can take days to get your problem resolved. This is really useless and a deal breaker for serious businesses.

Another major failing in Xero is the number of times that the Bank Feed just doesn't work. This is outwith Xero's control and so it can often take months to resolve. This is amateur and best and negligent at worst.

May 2017

Paul from Bishop Toomey & Pfeifer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Xero - Leading the way to making accounting much easier for small businesses

I have been a Xero certified advisor for 8 years and actually returned the accounting profession because of Xero after deciding to leave because I felt the industry didn't understand delivering value to clients. Xero has been a catalyst for increasing the speed of change in the industry towards a value proposition model. Although like any system success with does come down to using it properly and being prepared to spend the time to understand how it works and to make the most of it, but Xero has been built so intuitively and they have

Pros

Great design, intuitive, great support files and videos, invoicing features are very good, being able to add files to transactions is a big time saver, the fact that it is a full accounting system is great in its price range, although for more complex features you may need an add-on application for example full stock management and stock control.

Cons

The way the contacts database has been developed could be improved to make importing and exporting data easier, that has improved recently with the addition of client codes field. Also greater flexibility of controlling features a user can access would be great.

August 2016

William from Aeona

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2016

The best at what it does

Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.

Pros

What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion.

Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.

Cons

There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough."

The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero.

It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.

November 2017

Kristen from Let Us Compost

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

November 2017

Fantastic! I finally have the tools from Xero to drive my company to its greatest potential.

Understanding the numbers! I'm finally educated about my own business, which sounds ridiculous, but so many business owners are creative dreamers that never look at the numbers. Even ones that are successful don't look at the numbers because they feel like it's not necessary - and that's the biggest lie in the world. It's so easy to share the reports with people at all levels in the company, and I feel a fantastic sense of control with the numbers because of Xero.

Pros

Cloud availability, choice between manual or automatic accounting, incredible reports, easy to print, beautiful, fun to use, don't have to be an accountant to use it, fantastic break-down of categories and overhead vs. cost of goods. Shows great percentages - growth overall, percentage of sales per category and percentage of expenses per category - easy to understand the nuts and bolts of your business with Xero and make quick changes to your business model when a problem arises.

Cons

Balance sheet leaves much to be desired - harder to figure out than the rest of the software and difficult to understand in conjunction with the profit and loss. It's not possible to see a comprehensive financial picture - perhaps what makes it so great for non-accountants is its simplicity makes it hard at times to get into the nitty gritty. The billing aspect of Xero is atrocious, just really, really bad. Invoices on "repeat" stay in a strange ticker until you command them to be sent, it creates a lot of problems. Definitely have a separate billing software if you use Xero, especially if your clients are on subscriptions. I wish it integrated better with a growth planning tool - integrates with CRMs fine but doesn't help you look into the next couple of years, or present a future picture to investors.

January 2019

Becky from Monster Studios LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

January 2019

Xero is an easy and economical replacement for Quickbooks

I spent quite a bit of time on the phone with the Xero sales rep when determining if I would switch from Quickbooks for Mac (because they decided to no longer support the version I was using). I was trying to decide between Quickbooks Online and Xero and in the end, Xero won. Their price point was spot on and they offered the features I needed without being overly complicated or fancy (I am not an accountant and do not enjoy the bookkeeping / accounting aspect of my business). Xero makes it easy to manage my cashflow, expenses and revenue quickly and easily.

Pros

Xero offered a payroll option that was not expensive and easy to use. That combined with the ease of use and the cloud-based accounting is why Xero is my go to choice for small business accounting / bookkeeping.

Being able to connect your bank account with Xero and import transactions makes it much easier to keep your books up to date. I used to wait all month before entering my transactions into my checking account and it became a big pain in the butt. This is so much easier!

Cons

The fact that you cannot have more than one business in your Xero account is a real bummer. I happen to have more than one business but I'm not willing to buy a subscription for each business. I use one for my most active business for now.

Also, if you don't have payroll for awhile, you are no longer able to submit your tax forms as they are not generated, even though I still need to submit them to the taxing authority.

There is also a headache when it comes to adding in credit card processing fees to invoices for accurate cash accounting. It's awesome that Stripe is integrated and payments are automatically marked to their appropriate invoice, but to get the fee out of the invoice I have to delete the payment, edit the invoice to include the fee amount, and then add the payment back in.

September 2018

Karen from Nine Advisory

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2018

Xero or MYOB?

Xero & MYOB. I love them both - for different reasons. If you're a MYOB lover, do not be afraid of the transition. Simply view Xero as different and you'll be fine. Don't expect to find things in the same dropdown tabs - as it's a different set-up. Once you're familiar, you'll love the ease of use. Very user friendly, not overcrowded on your pages with too much writing, easy to see information (card files for clients) all on one page - very easy to read and find the information you're after. Give Xero a try - I know you won't be disappointed.

Pros

Love the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant.
As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero.
I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.

Cons

One thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt.
Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.

May 2018

Brent Lionel from 2for1 Virtual Experts

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

I used Xero for reviewing clients' invoices and checking our collectibles.

Pros

I used to be the marketing and accounts assistant for Expert360, and use Xero together with our accountant based on Pakistan. Xero makes it easy for us to send an invoice to our corporate, medium and small business clients. It allows us to view the overdue invoices, which enables us to follow-up on those payables. We were able to see the money that we had collected and the money that still needs to be collected. It also allowed us to track the payables to our consultants. Over all, Xero is an easy-to-use accounting software. It's user-friendly functions and features allows you to instantly view the cash flow of your business.

Cons

One thing that I noticed on the platform is it doesn't allow to create multiple entries from one company. Like we have client A and they have lots of projects with us. We wanted to create like client A1, A2, A3 in the contacts info so that we know who's the one in-charge for each project. But our accountant told us that it would appear in the invoice as client A1, A2, and A3 in the invoice instead of just client A only. He said it would create confusion on the person in-charge for the payments since it's not their usual company name. We contacted Xero about that and they said they will work on the feature and hopefully it will be added in the future. Where you can entire Client A with someone as the contact person and Client A with someone as the contact person. The last time I know you can really just create one contact entry for each client.

July 2018

Ray from Stellar Endeavours Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra