Upfluence
About Upfluence
Most Helpful Reviews for Upfluence
1 - 5 of 38 Reviews
Calvin
Verified reviewer
Marketing and Advertising, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Upfluence: 10/10 - would sign up again.
Switching to Upfluence has been a game changer for my team. Advanced options that allow you to fine-tune your searches, detailed breakdowns of all of the most relevant creator metrics, an intuitive project management system, and easy to use campaign monitoring tools all combine to create a one-stop solution for all of our project needs. Oh, and customer support leaves you feeling like a person rather than just another number on their to-do list.
PROS- Strong search functions that let you see how effective your search terms are at filtering the results in real time. Can filter by almost any metric. - Detailed metric reports of the data I actually need, not fluff. Activity heat maps are a welcome addition. - Intuitive project and communication management systems. If you have to manage campaigns that involve numerous content creators, the systems is a blessing. - Friendly and knowledgeable customer support that makes you feel like a real person. Extra points for this.
CONS- We work through a VPN that occasionally has high latency, so I don't like that the system needs to re-download information if I accidentally click away from a content creator's data overview. - Database mismatches/errors can only be corrected by customer service. Completely understandable situation, but it can be annoying if you're under a time-crunch.
Reason for choosing Upfluence
I picked Upfluence because the company had a good reputation according to my research. More importantly Upfluence's software provided me with the suite of tools that were missing from my previous software solution.
Reasons for switching to Upfluence
While the software solution we used was definitely functional, I knew we needed more power to if we were going to stay alive in this hyper-competitive industry.
Frederick
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
This influencer marketing and affiliate software combo is the real deal
Upfluence has been a game-changer for our real estate comapny. From influencer discovery to campaign management, their platform offers a seamless experience that has significantly improved our ROI and brand visibility.
PROSOne thing that stood out to me about Upfluence was their robust analytics and reporting. I could track the performance of my influencer campaigns in real-time, monitor key metrics, and measure the ROI effectively. It helped me optimize my strategies and make data-driven decisions.
CONSThere are instances where I encountered occasional glitches or slow loading times within the Upfluence platform, but these are infrequent issues.
Reason for choosing Upfluence
Did more than others. More suited to our needs.
Vendor Response
Hi Frederick. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!
Replied July 2023
petra
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
works well until it does not!!!. then your left in the dark
I think the idea and functionality of the platform are great however dealing with the customer support or technical issues is beyond painful. We have disconnected from the platform for almost 9 months and tried numerous times until we gave up trying. Billing refuses to stop billing even tho they are not able to repair the integration. Billing and CX just ignores all emails
PROSIt has a nice dashboard and easy to use
CONSThe customer support is horrendous. Dealing with their IT when things are completely broken takes days to respond and then its always the same response that doesnt fix anything. texting thru the cx chat all you get is one first contact response then crickets
Vendor Response
Hello Petra. We apologize for the negative experience you had with our company. We appreciate your feedback and have been trying to get in touch to discuss further. Please reach out to support@upfluence.com. Thank you.
Replied February 2024
Veronica
Furniture, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
An All-in-One Gem for Influencer Campaigns!
The user interface is intuitive, making it easy to navigate even for someone like me, who's not tech-savvy. The platform's comprehensive features have significantly streamlined our workflow, saving us time and effort.We now have everything we need in one place! From discovering the perfect influencers to organizing collaborations, tracking performance, and analyzing results, it has it all.
PROSThis platform is incredibly friendly and complete, offering an abundance of options that make managing influencer campaigns a breeze.
CONSWith numerous features available, exploring the app's capabilities can be a bit overwhelming initially. Nonetheless, the effort invested in learning its functionalities is well worth it
Reason for choosing Upfluence
We found it to be the most complete platform, with excellent reviews and the customer service was always very positive.
Reasons for switching to Upfluence
We made the switch to Upfluence due to its outstanding cost-benefit ratio. This platform allows us to seamlessly integrate the functionalities of affiliates, ambassadors, and content creators, all in one place.
Vendor Response
Hello Veronica. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.
Replied August 2023
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2023
Upfluence Review by Advertiser
I think Upfluence has a great influencer discovery tool and influencer communications tool. It was all smooth to search, find, hunt and communicate with influencer through upfluence and has helped a lot to us.
CONSOur aim was to have the best campaign set up with influencers; from tracking links to payment options but unfortunately tool couldn't support us perfectly on those
Reason for choosing Upfluence
We believe it had the best match with our requirements
Vendor Response
We're delighted to have had the opportunity to serve you. Thank you for your positive feedback!
Replied July 2023