Referral Rock
About Referral Rock
Referral Rock Pricing
Starter: $200 per month Growth: $400 per month Established Business: $800 per month Agency & Enterprise: Contact for price quote (Optional success package available for additional $400, or free with 6 month subscription)
Starting price:
$175.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Referral Rock
1 - 5 of 87 Reviews
Perry
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Amazingly simple software to growing our referral network
Simplicity of rolling out a referral prgramme
PROSSimplicity, flexibility and customisation options. I really like to way everything is within one system
Sarah
Mechanical or Industrial Engineering, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Outstanding customer service
Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.
PROSThe Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.
CONSUnfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.
Reason for choosing Referral Rock
We chose referral rock as Mention Me wouldn't consider us as a client, because of our small volume. We were also considering devising our own system using salesforce and marketing cloud, but due to the short timeframes and the $$$ involved in this solution the Referral Rock platform was the best option.
Vendor Response
Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.
Replied March 2020
David
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2020
Decent product, poor onboarding
Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.
PROSIt (somewhat) integrates with HubSpot and we use this as our CRM>
CONSThat nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.
Reason for choosing Referral Rock
HubSpot Integration
Vendor Response
I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.
Replied August 2020
Juan
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Robust Referral Program
Extremely positive; the Referral Rock working with our company has been amazing through the launching process and beyond.
PROSStraightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.
CONSNot cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.
Reason for choosing Referral Rock
The most important reasons (even though there were many) were the ability to have mirror programs in English and Spanish, and the simplicity and variety of ways for member to share the program with their friends and family.
Samina
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Frictionless for the Customer!
Overall great experience. Great customer service and our account manager [sensitive content hidden] was super helpful and knows her product very well!
PROSThe best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.
CONSWe had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.
Reason for choosing Referral Rock
RR was the first company to ask about our funnel flow in the very first discovery meeting. Plus integration seemed easier and it seemed more cost effective than other platforms.