OpsGenie
About OpsGenie
OpsGenie Pricing
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Starting price:
$11.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for OpsGenie
1 - 5 of 137 Reviews
Anshuman
Retail, 10,001+ employees
Used less than 12 months
OVERALL RATING:
4
Reviewed October 2021
Very useful paging tool
Juan Carlos
Verified reviewer
Internet, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Incident response and monitoring
Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.
PROSOpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).
CONSThe onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers.
Bharath
Verified reviewer
Computer Software
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
its a nice a tools which can be configured as per your requirement and needs
stay up to date with the infra issues
PROS--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory
CONSwhen we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue
Philippe
Information Technology and Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed June 2023
Great mobile app, website slow to use
OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.
PROSThe core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.
CONSThe website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.
Reason for choosing OpsGenie
It was not my decision back then
Adam
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
OpsGenie is more like an Ops Miracle Worker
Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.
PROSThe ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.
CONSHonestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.