All WhatsUp Gold Reviews

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User Profile

Dustin

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

WhatsUpGold is a great tool for monitoring the status of your network.

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

PROS

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

CONS

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Vendor Response

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Replied June 2018

Henry

Cosmetics, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

I like the products!

Overall products is good but it needs more easy configurations for basic setting.

PROS

I could view all device status in simple network map

CONS

It is hard to update the changed info. Also too hard to manage notifications.

Reason for choosing WhatsUp Gold

We have PRTG for network and purchased WhatsUp Gold for servers

Walter

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2022

What's Up Gold - could be better!

We've been using What's Up Gold for more than 15 years, and at this time we're considering replacing the product with something that has better support and is more stable and functional.

PROS

The website does provide great ability to customize and layout the network graphically so users can easily see how hardware is connected. This capability is largely why we've kept What's Up Gold around, along with the reasonably priced structure.

CONS

Support needs vast improvements. Documentation could be better. Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. Our experience with utilizing the network monitoring, netflow, configuration backup, and syslog services caused our instance to crawl and at times and be completely unusable. Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. We've since replaced What's Up Gold for the netflow and syslog functions with other products and are considering replacing the product completely.

Juan

Computer Networking, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Awesome

My experience has been very pleasant. From installation onward, I've had zero complaints.

PROS

This software has provided us with the tools necessary to monitor, analyze, and manage the network in support of our customer.

CONS

While we understand software is always licensed, we would like an option for a "lifetime" license.

Reason for choosing WhatsUp Gold

WUG is competitively priced for the same feature sets that competitors are providing.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Solid Monitoring and Reporting

very positive - good support

PROS

Easy to set up, good support, good add-ons

CONS

not intuitive menus - setting up notifications takes some practice - many good features are hidden

Reason for choosing WhatsUp Gold

Pricing and support

Reasons for switching to WhatsUp Gold

Pricing and ease of setup

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed December 2019

excellent monitoring software

we started using this software many years ago. originally, we started before the Gold version existed. it has been running ever since, and it usually provides the first warning when something goes wrong. it also tells us when something is starting to look a little funny, so most of the time we can address the issue before it becomes an issue.

PROS

you can monitor just about anything with this software. that's the whole point of monitoring. if you can't monitor everything you want, you need to find a different product.

CONS

feature wise, i have no problems with the software. however, it is a little pricey. it's not anywhere near as expensive as some other monitoring suites, but it is still a little pricey for a small business.

Vendor Response

Thank you for your review and for being a valued customer. We appreciate your feedback!

Replied December 2019

User Profile

Umair Ali

Verified reviewer

Automotive, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2021

Lightweight NMS

it is a very user friendly and lightweight software and does not put load on the system however it is best suited for small businesses where number of monitoring nodes are less than 100.

PROS

it is simple and easy to setup. the graphical interface is user friendly and most of the options are easy to locate. adding and removing any device is fairly simple. the built in monitoring maps is a very convenient feature.

CONS

it starts to hang and crash when large number of devices are added to it for monitoring. so it is not suited for medium or large enterprises with more than 100 nodes for monitoring.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Easy to setup and maintain

The integration to my network was easy and any issues I have had have been addressed quickly and accurately. Their support staff is great and easy to work with.

PROS

The ease of use is great even for someone new in the network field. I thought the integration into my network was easy and working with the techs at Progress to set everything up makes the process simple.

CONS

I am not a fan of having to rescan a device to pick up changes. If you rescan a device, you may have to disable monitoring for all other new ports picked up on the switch.

Ayoub

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2023

My best app

PROS

Its make me happy at my work its is so fast

CONS

Support must be faster to helps customers

Diana

Verified reviewer

Higher Education

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

Reviewed September 2015

For Monitoring my environment, I like knowing What's Up

When you have a lot of servers and a lot of websites and your college administrators are demanding that they be up 95% of the time or better, you need a good monitoring tool. What's Up Gold is the best tool I've found out there, bar none.

PROS

It is completely customizable. Even the landing page can be customized to display your environment in the way that you want to see it. Alerts can be taken from the library and/or customized for your needs. A graphic display of your environment with color-coded conditions is useful for a quick visual look at your environment, and I have it running on one of my system monitors all the time. Email alerts, text messages - all customizable.

CONS

Like any large-scale program, it can be difficult to learn and I recommend attending training to get the most out of the product, which is an additional cost. And the product isn't cheap to begin with. Just looking at the initial screens can be very intimidating.

Glenn

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Excellent product however lately they are advertising features that are not working

It provides us an overall health of the environment and provides great alerting tool.

PROS

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

CONS

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

Evan

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

WhatsUp Gold

It has been a positive one. I have used WUG for about 7 years now.

PROS

Configuration Management, Monitoring and the Dashboards.

CONS

The reporting is lacking as I feel like it hasn't been updated in some time. The manner in which reports are sent via email can be sloppy at times and the actual reporting options are limited.

Reason for choosing WhatsUp Gold

WhatsUp Gold met all of our needs.

Reasons for switching to WhatsUp Gold

The cost with Solarwinds is by a per port basis. Which can get extremely expensive.

Chad

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

WhatsUp Gold is great to alert on all types of devices

Benefit of proactively maintaining the full network

PROS

It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

CONS

Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

Vendor Response

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Replied June 2018

JAMES

Government Administration, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2020

Great monitoring, alerting and switch config backup

Running it for over 4 years and it never went down. Reliable alerting once you get it setup.

PROS

Automated Switch config backups. Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.

CONS

Complicated alarm setup. No mobile option.

Reason for choosing WhatsUp Gold

More features.

Vendor Response

Thank you for the review and for being a valued customer.

Replied January 2021

Raul

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Quick & Easy

PROS

We deployed this in less than a day and had it configured pretty well in a few days.

CONS

The licensing is a bit complicated, so that took some time before deploying it to make sure we had the right license.

Vendor Response

Thank you for the review and for being a valued customer.

Replied January 2021

Chuck

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2021

Great software for network monitoring!

It's great to monitor the network and get the notifications, but we really miss the scrolling maps.

PROS

We've been using What's Up Gold for almost 2 decades and it works well. It helps keep our users happy and less unexpected service calls.

CONS

We don't like that it doesn't offer the scrolling maps like we had prior. We upgraded from an older version that we used to have the scrolling maps on a large LCD monitor in our NOC so our techs could identify faults easily. The newest edition of this software doesn't have it. Seems rather resource intensive too (server side).

Reason for choosing WhatsUp Gold

We haven't looked at alternative products for this in a long time. Not sure if we like the newest version without the scrolling maps.

Bernie

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2018

I use it everyday for the past 15 years. Earlier versions were a bit easier to understand.

PROS

I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

CONS

The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

Vendor Response

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Replied June 2018

Matt

Food Production, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed November 2020

It works

PROS

I am able to create a visualized drawing of our manufacturing plant which gives me quick visual cues when critical machinery or services are down.

CONS

Configuration can be quite overwhelming and the need to touch each host individually to customize its monitoring can take a long time to get the system setup the way you want it.

Alkesh

Legal Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed July 2020

Decent Product but needs some improvments

It's mixed, I was happy with the product before version 19. That I when things went downhill. It was an great product then.

PROS

I like the GUI and ability to navigate easily from page to page.

CONS

The configuration and scanning features need improvement. There are short comings that make it challenging for a larger organization with 50+ subnets. You can setup 1 daily scan, support says you have to setup 1 scan per subnet and they cant run concurrently, with only 25 hours in a day, how do you scan each subnet on a daily basis? You cant.

Reason for choosing WhatsUp Gold

It was in place previously

Vendor Response

Thank you for the review and for being a valued customer.

Replied August 2020

David

Law Practice, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2018

WhatsUp gold is a good bare bones monitoring tool. The UI and UX is probably one of the worst

Provides basic reporting. What you see is sometimes what you get, but there could be so much more potential with the product.

PROS

the product is not expensive. The ease of use has slightly improved. Upgrades and patches are no longer a problem like they were in the past.

CONS

I don't trust the alerting The UI and UX is terrible. The dashboards you can create are extremely limiting There doesn't seem to be any built-in "hey you haven't been alerting on X,Y,Z, but you should because our other customers do and they see improved results" The competition is leaps and bounds ahead, but so is their price point.

Perry

Higher Education, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

We have been using Whats Up Gold for 17 years and love it!

We live in a very mobile world! I can travel anywhere and get text messages whenever something fails! I am always the first to know when something is down!

PROS

I have worked with many other platforms and the setup and configuration takes many weeks to perform. What's Up Gold can be set up in a day! It is extremely easy to work with. We monitor over 200 switches on our network. The notifications we get are very reliable!

CONS

Loved look and feel of Version 16.5. We are staying on that for awhile. The newer versions are much different and I am not ready to change.... my problem.

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Very Impressive

Quite an impressive tool, highly recommended

PROS

WhatsUp Gold helps to monitor network traffic for branches in remote location. It can easily notify on a particular network issue in a remote area which can be quickly attended to to prevent downtime. WhatsUp Gold also allows the easy monitoring of servers and applications.

CONS

- As helpful as this tool is, it should be modified to provide more details on issues identified

Vendor Response

Thank you for the review and for being a valued customer.

Replied April 2019

Austin

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2020

WhatsUp Silver

The product is great but there are other products on the market that provide better network analytics.

PROS

Ease of use for WhatsUp Gold is great. The product does what is advertised and provides a great system for notification and analysis.

CONS

Flow analysis is lacking. The functionality is there and we pay for it, but WhatsUp Gold does not provide deep inspection of flows. Rather, it gives a high level overview.

Vendor Response

Thank you for the review and for being a valued customer.

Replied January 2021

Robert

Education Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

Decent nms

PROS

I like the features around bandwidth monitoring

CONS

Its cumbersome to use and maintain. Otherwise its not bad.

Paul

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2018

Been using WUG for 10+ years, great product!

Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

PROS

Layer 2 maps of network with an easy to read & understand status are great. When analyzing network traffic, the ability to filter down to a specific devices' traffic has allowed me to identify networking issues on multiple occasions.

CONS

Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

Showing 1 - 25 of 219 Reviews