Upvio

RATING:

4.7

(54)

About Upvio

Upvio is a telehealth software offering medical, health and wellness professionals powerful technology tools including feature-rich appointment scheduling, digital medical forms, video calls, virtual waiting rooms, asynchronous and synchronous chat. Upvio empowers practices to tech-enable their business through simple, yet powerful telehealth tools. All tools are GDPR & HIPAA-compliant. Start for free. Minutes to set up. Fair and transparent plans. business. WHAT MAKES UPVIO DIFFERENT: - Start for free. No credit card required. - Incredible customer service 24/7 - Easy to use / setup - Guided setup - Deep, powerful yet simple scheduling functionality - Integrated video consultation features - Chat to communicate with customers - Medical form builder - Advanced, docu...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Upvio Pricing

Upvio is offered across three pricing plans, outlined below. Signup for a 15-day free trial. Scheduler: $20/user/month Telehealth (includes video, chat, forms, and more): $48/user/month Enterprise (for teams of 50+ users): Custom pricing available on request.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Booking Page

Upvio Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Upvio

1 - 5 of 54 Reviews

User Profile

Michael

Verified reviewer

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Not only a great scheduler, but a great company to work with

PROS

We use Cogsworth for scheduling patients and have integrated it into our patient booking. Cogsworth supports a number of teleconferencing solutions for virtual appointments and allows for customization of just about every single thing the customer will ever see from you. I absolutely love the instant SMS texts when a new appointment comes in. [SENSITIVE CONTENT HIDDEN] of the company, is probably hands-down the nicest and most personable customer service representative I've engaged with. Whenever we needed some new feature he had his development team crank it out in literally days. That kind of flexibility should cost thousands of dollars but is something the Cogsworth team does to always constantly be improving their product. The developers are super fast to help customers out as well and I never once felt like we weren't an important customer. The software is easy to run for multiple businesses and is easy to engage with for Staff members. Cogsworth is that one software that really captures just about everything you would need in a scheduler in one product. They just added a brand new feature to put customers on the calendar that haven't completely finished payment, which is absolutely brilliant as sometimes customers will abandon the process when it comes time to pay and may need some additional convincing to complete their appointment.

CONS

It is clear that their software is growing at a fast pace and they have added tons of great features to Cogsworth even over the short time we've been with them. Picking negatives is tough, but if it's something I had to say I liked least I would say that they could probably take a step back and look at all of their features that they've put together and reorganize the menus a bit to align with their current product offering better. At the end of the day I'd rather have the features than not, so this is nit-picking. They offer both Stripe and Paypal payments, but I would also like to see one more payment method like Square (as Square is HIPAA-compliant).

Reason for choosing Upvio

Cogsworth was the best software we evaluated among all the alternatives.

User Profile

Alexandra

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2021

Great- I am so happy I found it!

I love it. This is the second software- after airtable- that I couldn't live without.

PROS

I absolutely love Cogsworth- I tried Calendly before and hated it. The pricing is similar, but I find the UI so much more intuitive than Calendly's. I especially like the "generate email signature" feature. It has saved ua a lot of money, because we originally wanted to hire someone to do signatures for us.

CONS

Some integrations aren't as flawless as google cal or zoom- especially ms teams (which we tried before zoom; but this might as well be ms teams, not cogsworth), but we found a way it works for us.

Reason for choosing Upvio

Tried Calendly and didn't like their user interface

Reasons for switching to Upvio

Couldn't handle Calendly

Ann-louise

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2021

Poor support and complex system ad-on charged

On sending complaints to Cogsworth regarding the complexity of setups and services not working. Quick to jump on for extra money 99$ to provide support. For any business ecosystem to work there must be a level of support provided even just through a help desk on the platform, to troubleshoot even those who have been trained. As management, when I complained my subscription was canceled even though the subscription had 4 months left with only 7 days notice. I think as a business be careful with such behaviors, as it will have great cost implications. I will most likely recommend going for a business with a better-developed support service and professional manners and processes in dealing with complaints.

PROS

My customers found the booking system useful.

CONS

Poor support, complex setup, and calendar integrations. Very expensive add-on services. Poor training materials and uses. Very unprofessional staff to connect with.

Reason for choosing Upvio

Cogsworth at the time seemed to have better functionality when Group bookings were required. Unfortunately, it became too complex to set up and implement.

Reasons for switching to Upvio

For more functionality. However, I will be switching back for better support and lower costs.

Vendor Response

We provided many hours of free setup and service to this client. The client used the platform for over a year. Then there was a handover and the client, despite multiple suggestions refused to learn the new platform.

Replied July 2022

User Profile

Shade

Verified reviewer

Information Technology and Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

My GO-TO Appointment tool!

A joy to use! Cogsworth allows me look very professional when my clients need to schedule some time.

PROS

Cogsworth is feature-pack and so intuitive to use. Some of the features include multiple services, calendar integration, payment, buffer times, ability to select different types of meeting locations (physical location, online, etc), group bookings and the list goes on! In addition, I love how intuitive the tool is! It's easy to get setup and running FAST!

CONS

Honestly, there's really nothing I don't like about the software! The founder is open to suggestions and feedback and has implemented a lot of things based on feedback!

Reasons for switching to Upvio

In addition to Cogsworth being more feature-pack and intuitive, I found the user-experience of Cogsworth much better!

Brian

Online Media, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Fast and easy scheduling tool with a wide range of applications

I am a consultant helping other business with digital strategy. I often recommend and implement solutions. I did several demos with bigger players before finding Cogsworth -- and never looked back. Have completed one implementation using their SaaS model and expect to do many more in the future using that approach and their API.

PROS

Agile team making continual improvements to the service. Easy to implement and learn. Company does an awesome job listening to its customers. End user experience of booking an appt.

CONS

We found a few bugs, but were thrilled to see all of them fixed within a couple days of reporting them.

Reason for choosing Upvio

All around better, cheaper product for our needs.

Reasons for switching to Upvio

Timetap had 1 killer feature I wanted (driving time buffers), but as implemented it didn't live up to the promise. So went with the service that presented the best END USER experience.