FlexBooker

RATING:

4.8

(41)

About FlexBooker

FlexBooker is a cloud-based appointment management solution that enables users to manage appointments, facilities, classes and service delivery for their customers. The software allows users to make online reservations, schedule staff, manage customer communication and track business performance. FlexBooker offers features such as color-coded calendars with reservation scheduling and rescheduling, integration with mobile devices, SMS and email-based reminders, online payment processing and a daily feed of appointments booked and cancelled in the last 24 hours. FlexBooker maintains a database of customers and provides reports on busiest appointment times and employee productivity. The product also allows users to manage automated appointment wait lists and auto...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

FlexBooker Pricing

Free 14-day trial. After 14 days, prices are as such: Monthly Plans: 1-4 Users: $49/mo 5-9 Users: $79/mo 10+ Users: $99/mo Annual Plans: 1-4 Users: $49/mo 5-9 Users: $79/mo 10+ Users: $99/mo Custom Enterprise plan available on request. Prices include 1000 bookings per month. 500 additional bookings for $49.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Dashboard

FlexBooker Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FlexBooker

1 - 5 of 40 Reviews

User Profile

Aaminah

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Just The Thing We Needed

Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

PROS

Customer support is phenomenal, easy to use.

CONS

I have no complaints. Flexbooker is great!

Vendor Response

Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!

Replied September 2020

Sally

Consumer Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Top quality, flexibility, reliability at a great price point. Great bone structure for innovation

I really can't say enough about Flexbooker as business partners. From my many years of operating large global financial businesses, I know how difficult it can be to find partners like this who care as much about your start-up as you do. The system is sturdy, well-designed, practical, and kept flexible enough to facilitate some the unique things we needed to do. I was surprised that they could do this so much better than much more expensive competitors, but certainly happy to find them. It was hard to find a company that could meet our global needs and our need for flexibility.

PROS

Better constructed for flexible applications. Highly responsive to both our support and customization needs. They have so many great features that we are still discovering after 6 months. Direct involvement of founder in strategic initiatives is a big plus.

CONS

We've had to work through some globalization issues and there are some still remaining. But for a product that was largely used in the U.S., it's facilitated our global needs well. Based on experience to date, I know Flexbooker will continue to strengthen their abilities to facilitate global interactions quickly.

Reason for choosing FlexBooker

User friendly design, flexibility in contruct, global capabilities across time zones, dedication to helping us be successful, fair prices based on volume not seats, regular involvement of founders who seemed focused on their customers vs. investors (and that has turned out to be very true).

Reasons for switching to FlexBooker

Pricing model for both Calendly and 10to8 were per seat and pretty outrageous for the small part of our business they would actually facilitate. Both had some good capabilities but are so focused on appealing to mass marketing that they missed key areas of flexibility. Calendly was pretty rigid, had support challenges, and was not very responsive to us as a start-up.

Vendor Response

Hi Sally, Thank you so much for leaving such a detailed and thorough 5 star review! We've all enjoyed working with you and assisting you with your requirements. It truly puts a smile on our face when we receive feedback such as this. We look forward to continue our partnership and be there for you when you need us! As always, we're just a message away. Thanks again and wishing you and your business all the best as we continue to grow together! - The Flexbooker Team

Replied August 2022

John

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2023

Overpriced Train Wreck

I signed up for flexbooker, thinking that it was a little bit expensive, but I thought it would be worth it to have that level of customization. It turns out that there's really not that much customization to be had. It's just endlessly detailed and complex for no reason, all of the features that any business needs can be duplicated in accuity for a lot less money. The features that they offer for paid are in a lot of other free software but that's whatever so I continue to use the software even though I had some issues with it, hoping that maybe it was just me and I was going to figure out the process as it goes, but as time went on, it became more and more apparent that there were some things that really needed to be fixed and a software I would have almost daily conversations with tech-support where they would assure me that it would be fixed. I even signed up for a virtual walk-through to explain the product to me better to make sure it wasn't me, but the representative didn't even show up to the zoom call. I had to wake up at three in the morning at my local time for this call and they didn't even show up. I contacted support to see what was wrong and it took them about 20 to 30 minutes to reply and say "oops". I asked if there was anybody else available and they said no. The whole thing seems to be run by about three people to customer service representatives. One guy that is the [sensitive content hidden] and may be a background programmer or some thing but I've never seen him

PROS

The pros of flexbooker is that it is probably very flexible however the amount of flexibility that it provides is not enough in certain directions, and the user interface is so complicated that customizing it to be flexible for your specific purpose is a nightmare. However, [sensitive content hidden] from customer service is amazing and very patient

CONS

Where to begin, first of all, I've already covered that the user interface is extremely complex and little arbitrary details can somehow throw off your entire calendar but that just sounds like a user error so I won't focus on that. I would say my top three beeps for flex Booker are A. it's extremely expensive for what it is. I was able to replicate all features in acuity for almost $20 less per month. B. their mobile application doesn't work, and shows no sign of working in the future due to the fact that they do not listen to their customers and have made absolutely zero improvements in the last six months. I had to buy an expensive iPad just to be able to use their software on the go because they're mobile application doesn't work at all I had to use it based out of a browser. C. Their lack of secondary employee notification cost me time and money from employees, not showing up because they were not notified. There are many other complaints, but those are probably the biggest ones.

Reason for choosing FlexBooker

The only reason that I chose flexbooker over acuity is the fact that it had an option to schedule a secondary employee, however, acuity has something similar where employees can just become a resource and that is a lot more simple than trying to say oh, there's this one employee on a job and that job requires a secondary employee who is the secondary employee, the employees [sensitive content hidden] OK well if [sensitive content hidden] has her own job than this isn't going to work. etc. It's just extremely complex for no reason. If you ask for help, then customer service will just send you some obscure article or try to point to a way that oh it was your user error for not knowing that this one little obscure button in the middle of nowhere three sheets back it's supposed to be pressed. And no, you can't integrate any other software really they say they have an API but what small business owner has the time to develop API calls?

Sarah

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

Great software with some negatives

Great company features. Not for everyone.

PROS

Setup was pretty easy. Flexbooker really helped us with two location set up. The options available were amazing.

CONS

Flexbooker still doesn't integrate with Square, which is widely used. We weren't able to use any of the payment processing companies they suggest, only PayPal, which doesn't offer credit cards to hold appointments. Sometimes we would have issues and message them, only to wait days or a week to get an answer. Client had multiple accounts in the database. We had to go in and delete the extras. The program itself would freeze on occasion. Towards the end of our usage, the communication was the main reason we are leaving. I don't want to wait days to get a response from a company. We found a different company that just works better for us.

Reasons for switching to FlexBooker

Flexbooker had a few features we needed at the time.

Katie

Government Administration, 201-500 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Finally - an appointment tool for businesses other than salons!

FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).

PROS

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs. - CUSTOMIZATION: You can customize your calendar to coincide with your branding. - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment. - COST: For the features, this is one of the most reasonably priced tools I've found. - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

CONS

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.

Reason for choosing FlexBooker

Most of these products are specifically geared toward organizations that book one kind of appointment and need very little customization. We needed each appointment type to have its own customization options - from the schedule calendar itself to the emails that it generates. We needed really flexible appointment durations and time setup. We needed branding capability. The flexibility of FlexBooker went above what we were looking for and is going to be a great fit.

Reasons for switching to FlexBooker

Interviewer Assistant is a very nice tool, but it is ONLY for interviews. All of the nomenclature on that tool references "interviews" or "jobs". We wanted a tool that would allow us to customize the nomenclature to book any kind of appointment. We thought AppointmentPlus would be the solution. However, when we started using the tool, we realized their system has dramatic limitations. Their emails were not fully customizable by appointment type. Their system wouldn't reflect the correct duration of appointments. Setting up appointments that were not sequential was a painstaking, manual process. You could not link directly to a single appointment type - only to a global page showing all of your appointments. It just wasn't meant for what we needed. Not enough customization in any area of that tool.