They were great to work with and made the auction so much easier on everyone.

The ease at which you can utilize this team and the amount of funds they help you bring in to your organization.

It just cost more than our team doing it ourselves.

I did a demo with all of the top auction software on the market and Handbid was by far the best interface (easy to look at) and well worth the investment. It was very easy and fun to put my silent auction items in the system. Guests and volunteers were blown away by how nice everything looked on their phones and iPads. We had almost the same items as the auction last year (with about 25 extra) and made double what we made last year, totalling $46,000. I put our live auction items in for an extra boost of advertising. We also used Handbid to collect funds for a paddle raise. The check out process was very easy and intuitive. Swipping credit cards is incredibly easy, as well as importing a contact spreadsheet before the event, little things that really speed up the process. During the auction (and after) I noticed the Handbid system slowed down a bit. You have to be patient while items save, but it is updated real time in the system (so guests could see an update right away). Besides speeding up the system, I have only one more suggestion. I would love to see more information on Handbid TV, especially a live update on winning bidder on each auction item and the current price. I think this would create a lot of competition within the audience. I will definitely use Handbid again next year if this is an update you can make. The customer service was great. Out of 500 guests, only 3 people told me they would prefer the old-school method of paper bidding. However, I believe this was because we didn't have enough iPad volunteers available, next year I will station one at each auction table. There are many organizations on the island that are now interested in using Handbid.

beautiful design

not being able to have a live stream of the current highest bidder, with item and price. This is something that BidPal software does.

Not pleasant and lots of wasted man hours. Our event manager spent at least a week's worth of time resolving issues and logging support tickets. Having used various auction software programs in my 15 years of working in the non profit world, I've never experienced the challenges and headaches as we did with Handbid. I believe many technology issues are often user error but when over 25% of your guests cannot seamlessly access the Handbid system there has to be some responsibility taken by Handbid to help reach a resolution.

We purchased this software because it supported both auctions/events and peer-to-peer fundraising. Handbid's support team was very responsive and helpful.

We experienced a lot of technical challenges with the software, including; 25% of our guests had challenges of logging in, accessing their tickets, editing guests. Display sheets won't print if you have HTML in your descriptions but the tutorial does not tell you this. Our point person after the sales process averaged 7 days to reply to an email and did not provide a phone # as another way to contact. The contract is vague on what the 125 items that come in the basic plan. This number is both your silent and live but also games, for sale and raffle items. To add more costs $300 and Handbid will get you on additional add ons. These are a few examples of the challenges and I've done auctions for over 15 years and used several different software (Greater Giving, One Cause, qTego) programs and Handbid by far is the worst.

Everyone I've worked with at Handbid has been very helpful and friendly. The bidders in our auction appreciated the service Handbid offers and the ease of easing the website and mobile app.

I've used Handbid for several years now and I love the ease of it. The interface is quick and easy to get onto and jump right in whether you are an administrator adding details for your auction or you are logging into the phone app to bid on an auction.

For our non-profit, the fee for credit card payments was an unfortunate expense but understandably so given Handbid has to recoup their credit card processing fees.

Habitat Susquehanna was first non-profit in Harford County, MD to try mobile bidding at its annual event. It was exciting for everyone (some were a little reticent, but those who ventured into the future LOVED it), we raised more money on our Silent Auction than ever before, and will use it for the 3rd year in 2017. Our second auction had a higher participation level including people who followed the auction online but did not attend the event. Uploading info took only as long as the size of the auction and back office help was responsive and helpful. I DO recommend having a Handbid rep at your event; it's worth it! Any snags were dealt with quickly and efficiently and a good time was had by all.

The software had a learning curve, for sure, but once you get the hang of it, it's very easy to follow. The 'bugs' from our first year were improved for our second year, and I am sure that this year will be our easiest yet. From the perspective of the guests, it was like playing a videogame at an event except it was acceptable to be staring at your phone!

The phone version requires guests to realize where/when to swipe in order to see the details of an auction item.