User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(302)

302

4 stars

(65)

65

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

  • Pros

  • "Ease of use, full features, great customer service."

  • "Features, Performance and Support were all Excellent."

  • "It was so easy for our bidders to register and check out. Loved that it kept everyone notified of who is winning. "

  • Cons

  • "Because the software is so rich in features and versatile, it takes a bit of patience to determine what aspects of the features we were using and which didn't apply to our specific needs. "

  • "Data entry is cumbersome and a bit archaic, difficulty navigating within the program to find what you're looking for. However the reward the day of your event makes it all worthwhile. "

  • "While it's understandable that the software is constantly evolving and improving, I found that the menus were confusing the navigate. "

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March 2020

User Profile Picture

Erin from Shelton Elementary PTSA

Verified Reviewer

Company Size: 2-10 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

A Must for School Fundraising

We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions.

Pros

We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding.

Cons

We would love to see an app in the future, rather that just a mobile site for bidding.

Reasons for Choosing Silent Auction Pro

Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive.

March 2021

Kaylee from Grand Companions Humane Society

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Overall Excellent Experience with Software and Support

We were overall very pleased. It provided a greater reach than we would have ever been able to achieve with an in-person silent auction. We loved the versatility, the ease of use (after learning), and the support. We'd absolutely recommend this to another organization and will be using it again.

Pros

Easy to use: The software is very easy to use after spending a little bit of time familiarizing yourself with it. They have numerous help pages and even some youtube videos that help you learn the software. Additionally the technical support was out of this world (see Tech Support is Outstanding). We also loved that numerous people can enter donation items so that the cumbersome task of entering items is not tasked to one person. Reasonably priced: It is reasonably priced, relative to other similar softwares, and the support alone was worth the money. Originally, we thought the fees were slightly high, but after investigating other software pricing, and after our experience with this software and their support, the annual fee (which allows for as many auctions/events as you'd like within a year) and the 2.0% taken from high bids were nothing, and we would absolutely do it again. Tech Support is Outstanding: The event coaches are very friendly and incredibly helpful. They help you get started, make suggestions along the way, and they are there to wrap up afterwards as well. We had an IT problem at 9:00pm CST. I called in, my event coach answered me, and she had tech support looking into my problem immediately. Every tech call was answered or gotten back to within an hour. Overall Great Features: The user pages looked stunning, most features you'd want are available. We really enjoyed our use of the software and are looking forward to our next auction.

Cons

Takes Time to Learn: The administrative pages are slightly cumbersome to navigate in the beginning. They take time to learn, although that is probably true of every auction software. Some Features Not Available: There were a few features that were not available that we would have liked to have seen, such as an option for the public to view all bids placed on an item with bidders names or without, similar to an in-person silent auction. The Donate Button (Fund-a-need) was not intuitive for our users and confused them. Administrative Pages: Looked a bit dated. For a new software, we would have expected everything to be a bit more up-to-date looking. However, the user pages were very nice looking for the actual auction. Additionally, it would be great if there was a "view as user" option to be able to see what your changes look like once you've made them in the administrative account. It was cumbersome to have a user account and an administrative account and have to switch between the two constantly to be able to view things we were changing in the administrative account. Also the software won't let you have two logins open at the same time.

Reasons for Choosing Silent Auction Pro

The support, the features, and the integration between it and Blackbaud (eTapestry). Our decision was based off of the reviews we read and the support we received even before we bought the software.

June 2018

Aaron from DSA

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

June 2018

Silent Auction Pro - basic auction software

Pros

Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.

Cons

Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.

Response from Silent Auction Pro

Replied June 2018

Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.

February 2021

Laura from Racine Art Museum

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Awesome Customer Service

Pros

This was our fourth year using Silent Auction Pro. Like so many nonprofits in 2020, we were faced with really two questions: how can we successfully fundraise using mostly social media and how can we put together an event that seemed so foreign at the time, so quickly. While the changes made to the software were helpful and kept us competitive with other organizations, it was Silent Auction's customer service that was the secret sauce. From explaining all the new features to problem-solving, to follow-up reminders, we were able to host a successful fundraising event this year.

Cons

Some things are a little bit clumsy and not as user-friendly as I would like them to be. It would be helpful to be able to change the program colors to be a bit more like our brand. Reports could be more specific or to be able to customize them more.

Reasons for Choosing Silent Auction Pro

We choose Silent auction Pro because we as administrators and most of the constituent base was already familiar with the product. And we could be a quick snapshot of how we were doing based on last year's data.

January 2021

Jo Anne from Women’s Division Chamber of Commerce

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

WDCC Fashion & Frolic Fundraiser

Excellent - A++++++++++++++++++++++++ Mobile Online Bidding and Custom Email / Text Distribution for marketing SAVED our annual fundraiser which was 100% virtual in 2020.

Pros

Software is user friendly and website easy to navigate. Continue to annually learn and become more familiar with functionality of features since 2013. The websites offers variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution. Support (Help) staff is very knowledgeable and accommodates at anytime.

Cons

Would like to see individual email / text contacts available for email distribution, besides category labels. Would like to be able to obtain only 2-3 years previous donation history. History older than 3 years not necessary, report too long and cumbersome.

Reasons for Choosing Silent Auction Pro

Variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution.

June 2020

Jessica from The Center for Emerging Visual Artists Ltd

Company Size: 2-10 employees

Industry: Fine Art

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The Support is Unparalleled

Pros

The price point for us was manageable - about half of what the other guys are charging. So many features we will take years to master them all. Don't worry - the support people have you back all the way through the process. They are truly on your team and will step you through click by click. SO many ways to get help. video. tutorial. PEOPLE! Stable - this is not a website that cranks out a storefront... it's a robust database. And it is stable and functional. Not a sexy GIU, but it works when you need it and that is valuable! It was a really good choice in the time of quarantine to choose SAP.

Cons

I wish I could have customized the site just a bit - and maybe I could, but we were under time crunch and it was not a priority. There are SO many features. it is important to follow the Best Practices so you don't get overwhelmed.

Reasons for Choosing Silent Auction Pro

They checked more of my must have features and fell in the right price category for what we expected to earn.

Reasons for Switching to Silent Auction Pro

The Bidding Owl software was much more inexpensive. But - the night of the event... it went down for 45 minutes in my 4 hour event. I was scarred

November 2020

Tiffany from Augusta Christian Schools

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great Customer Service

They know what they are doing and have their team is also very knowledgeable. They will also help you with suggestions and ideas to enhance your event!

Pros

The team at Silent Auction Pro truly wants your event to be successful. They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.

Cons

I would like to see more analysis reports

Reasons for Choosing Silent Auction Pro

We have used them for a couple years and have always had the best experience. The software is best for our clientele.

February 2021

Heather from Unitarian Universalist Church of Greensboro

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great product for the price

When we moved our annual service auction online, we needed to move from our other auction software to one that had a Digital catalog and would process orders without any issues. It is a very good system and we look forward to working with them again.

Pros

We loved the customer service and training offered from Silent Auction Pro.

Cons

A bit more complicated for people who are unfamiliar with computer software. We had to do some workarounds to post more than one photo per item but I understand they have upgraded the software and have that ability now.

Reasons for Choosing Silent Auction Pro

Local representative, smaller company, and affordable straightforward pricing

Reasons for Switching to Silent Auction Pro

Needed a product that offered a photo catalog, mobile ability and credit card processing.

November 2020

Mary from C-SNIP

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Silent Auction Pro for the Wiin!

Silent Auction Pro was an excellent choice to open our Silent Auction to all our supporters. Comments from our bidders included ease of use and great layout for bid items.

Pros

This software company has outstanding support team members and they are but a phone call away. The real time totals allow you to report on your event as soon as it closes with multiple exportable reports. Setting up donors and donations are intuitive.

Cons

Looking forward to future enhancements making it even more intuitive.

Reasons for Choosing Silent Auction Pro

We wanted to purchase only the options we needed and this package fit perfectly with our expectations.

September 2020

Hillary S. from One Heart Worldwide

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Extremely helpful and streamlined service

Very positive.

Pros

What I liked the MOST about this software was how easy it made the checkout and follow-up process with our guests. There are a lot of large benefits to using Silent Auction Pro, but I have to say that this has been the most significant aspect for us. All of the invoices are automatically created and batched for a seamless end-of-event experience. From the admin side, this has made management much less stressful.

Cons

Sometimes it was difficult to navigate or figure out exactly what functions lied where in the platform. It took a bit of digging around before I got comfortable with using it.

Reasons for Choosing Silent Auction Pro

The comprehensive ability of the platform. Both computer and mobile friendly, and again, has a large focus on streamlining the admin side of things.

January 2021

Gail from Children's Coalition of Aransas County

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

I like Silent Auction Pro and would recommend it to any NPO or organization for their event.

Fundraising for the Children's Coalition of Aransas County

Pros

That first phone call to Silent Auction Pro led to a Zoom demo with [SENSITIVE CONTENT HIDDEN]. The demo with [SENSITIVE CONTENT HIDDEN] led to our Board giving approval for the contract. Since that first conversation to the post-event conversations, every step, every need, every question, every "OH NO" moment on my side was quickly answered and solved. There is no customer service team like theirs. Their team is the BEST. Phone calls were answered either immediately or with a very quick return call in minutes. And I must add that phones were answered during Holiday hours. Besides their immediate and expert support, the package features and pricing were more compatible with our NPO's size. The announcement feature and the communication functions were tremendously helpful. We scheduled videos and sent texts and emails for our event. Afterwards, I sent every donor, sponsor, group member, volunteer, and every registered bidder either an email or software generated letter with the information that pertained to each one specifically. This function alone saved me hours of work. Thank you, Silent Auction Pro!

Cons

The initial use of the software required diligent data entry. It was a lot of work. We now have a database containing donors, sponsors, bidders, volunteers, and workers. Next year's data entry will not start at zero. For some data entry and reports, (without checking which aggravated me the most I must be vague) having a "scroll to the top button" would be nice. Also, when working in one function, I would like to always be sent back to that one function when I hit submit rather than have to find that spot again. And there must be a better way to edit items after they have been merged into an auction item. I never asked, so there might be. I would find a spelling error or decide to add a better description for an Auction item. The edited text would not appear unless I deleted it as an auction item, edited the donated item text, then reassigned as an auction item. Also, I believe a sponsor function that could be separate from the donor and bid reporting function would be beneficial. These are my only criticisms. They are small and might have had an answer if I had asked. They were not even important enough for me to put on a list when I talked with the Support Team.

June 2020

Lea from Aurora Central Catholic High School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2020

Good Value

We had a good experience with SAP specially with the customer support we had. The system was completely new for us this year so we had to learn how to us the software while doing a completely re-formatted event. The support we got and their response to suggestions were very good. The event coach assigned to us truly went above and beyond to make our work as easy as possible. Again, we were in a unique situation with the event being almost completely changed and SAP helped us as best as they can. The cost of the software and the fees associated with the service we used was also very reasonable and I would recommend this for small to mid-size events. They also gave us a choice of two different credit card processors which was very helpful in cutting down cost.

Pros

The product had a good tutorial. Once you get started, do the tutorial and get help from customer support, it was relatively easy to use the software. What I liked best about it was the customer support we received. For what we needed, the software worked well. The final report was very helpful and easy to understand. The messaging options were also something we used a lot specially since we had a 5 day event.

Cons

Some commands were not as intuitive so I called customer support a lot. I didn't like what the system provided for doing donations (not as many different options on levels of donation), raffle ticket price options, some reports were not exportable in excel or CSV (some had to be copy-pasted to a word document). I wish they had an option to export every contact, category of contact and transaction done by the contact in one complete report to enable the user (us) to sort as needed. Since not all reports were exportable, formats of reports came in different ways so it was not as easy to combine reports. However, this was a unique event and we had to make changes and adopt the software to a completely virtual event with different reporting needs. When we started, the event was a one day gala event. Due to the COVID-19 crisis, the event had to be changed. In the middle of ticketing,raffle purchases, donation solicitation, the event was converted into a 5-day auction. We wanted to be able to rotate the sponsor exposure in the banner page and we had difficulty doing that. Having the experience this year, we now have a better understanding of how to use the software better for reports, thank you letters, etc. Knowing what you want to do and have at the end of the event from the system will help us put in data much better next year. Because of how complicated and unpredictable the reconfigured event was this year, we didn't know how best to use the data entry.

Reasons for Choosing Silent Auction Pro

Price and product. After using the product, I am also glad we made a switch due to the customer service.

Reasons for Switching to Silent Auction Pro

Cost was the primary reason. For the size of our events and the types of reporting we needed, we wanted to find a software that was more reasonably priced. SAP was the most cost-efficient software without compromising the service. We had a demo and after seeing the demo, we wanted to give the product a try. We are very happy we made the switch.

Response from Silent Auction Pro

Replied June 2020

Thank you Lea for the review! Please see my thoughts below: 1. I'm not sure what you mean w.r.t. not as many options on levels of donations. You can create as many donations as you want and you essentially control all the options. I'll reach out and make sure I understand what you mean. 2. With respect to reporting - you can create custom reports using the write letters that will allow you to export pretty much everything you mentioned in a single report. We can help with that. 3. Creating a rotating banner just requires someone who knows how to make an animated GIF and has something like PhotoShop. We also offer that service if you need it. Again - thank you for the full and honest review. We will reach out to make sure we understand your concerns and make sure they are addressed. -Jim

March 2020

User Profile Picture

John F from Friends of Falls Church Homeless Sheltewr

Verified Reviewer

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

Excellent Event Planning Software!

We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals!

Pros

I cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that we liked: Event Coach. From the beginning, we were assigned an event coach ([SENSITIVE CONTENT HIDDEN]), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly, and was available even on weekends. Training Videos. Silent Auction Pro has a large number of training videos on YouTube that were very helpful. Admittedly, they seemed difficult to understand when I viewed them before we actually signed up, but once I was on Silent Auction Pro and able to play around, they made much more sense, and proved very helpful. Pricing Structure. At first, it seemed expensive to pay $800 and still give up 2% of our proceeds to Silent Auction Pro. However, the 2% is only out of auction proceeds, and not things like tickets or sponsorships. That kept the 2% cost down to under $300, for a total cost of $1,100. Comparing that to the many, many hours of time saved, the ability to start the auction before the event, ability to easily sell tickets, and all the communications tools made it worth the money many times over! Usability. While I would not call Silent Auction Pro the most user-friendly website in existence, it is user-friendly, and with a minimal amount of practice it becomes very easy to get around. The reports are also very useful and easy to generate.

Cons

There were a few very minor bugs, but that was it. I didn't care at all for WorldPay, which is one of the two credit card processors that Silent Auction Pro works with. They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault ...

Reasons for Choosing Silent Auction Pro

Early in the process, a friend said they loved Silent Auction Pro for their event, so I limited the evaluation to just this product.

October 2019

Robert from Somerset Auxiliary of the Johnstown Symphony Orchestra

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Round 2; Regrouping

I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.

Pros

Features, Performance and Support were all Excellent.

Cons

Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise.

Reasons for Choosing Silent Auction Pro

Cost/payment model. There were some interpersonal issues as well but did not drive the ultimate decision.

Reasons for Switching to Silent Auction Pro

Cost and payment model.

October 2017

User Profile Picture

Lara from North Carolina Therapeutic Riding Center

Verified Reviewer

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent Choice

Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year.

Pros

This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand that auctions happen on weekends and support needs to be available then, and when we found a few quirks in the software they were repaired immediately, often by the developer personally. We previously used Greater Giving and BidPal; all three have features that I like and don't like, but overall SilentAuctionPro is by far the best value for the price. The a la carte pricing is a huge benefit for nonprofits like ours that cannot use all features (i.e. online bidding). Overall, from last year to this year (BidPal to SilentAuctionPro), we went from about 100 to 195 attendees, and from our worst checkout ever to our best. The instruction files, help menus, videos, etc were by the far the best of any nonprofit software we have used. We were invoiced after the auction for the software, which could be of great benefit for a nonprofit just starting out with their first auction.

Cons

I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase. It would also be great to have more customization options for the ticket sales page. Because of the way we run our auction, I would very much prefer to be able to assign bidder #s to a household rather than to an individual, but this would have been fine if we had noticed it earlier and planned accordingly. I would also like to be able to customize a bit more on the receipts, include ticket descriptions, etc. I would have set up our fixed price items differently than we were advised to as I don't think it was the best option for our auction and was a bit of a hiccup, but in fairness it was something we didn't get to in advance and did on the fly, so it would have been avoidable with a little planning. Although the reports are generally pretty great, I did have to piece together a few to get to what I needed which could be a pain for someone with less Excel experience. Really minor, but because we can't use online bidding, I print our bidsheets on carbonless paper. Would very much prefer that the half sheet option printed as a 2up because I ended up reformatting them in Adob

May 2017

Charisse from Edmonds Woodway Athletic Booster Club

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Tremendous system for making charity auction easier to set up

Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Pros

Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding!

Cons

Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well.

April 2017

AMY from VCHS Foundation

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2017

Silent Auction Pro helped us manage over 400 auction items at our event.

Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Pros

Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Cons

1) Certain characters are not liked by the program (inch symbol, & symbol), especially when exporting to excel. 2) Bid sheet area to write in bids is too crowded, would like options to modify bid sheet layout, not sure if we can or not but would like opportunity to export bid sheets to a file and add "NO BIDS" on back side of page 3) Price went up from last year, both module cost and %. 4) Would like more options to print vs export and when exporting to design what fields and sort order, especially on sold items 5) Dont like that when you create duplicate items that they are linked and then if one is not sold it cannot be deleted without deleting them both 6) When you update an auction item, you go back to the donation, update, then update auction item. It does not always take the updated title from the donation as the new title of the auction item. Cannot figure out why. 7) would like the name on the bid sheets to be larger font, as we had two bidders get the wrong cards and not know that it was not their name at the top 8) Would like bidders to write more clearly :) (I know, out our your control) 9) Would like a quicker way to see what auction items have no bids at the end of the event instead of scrolling through the page

Response from Silent Auction Pro

Replied April 2017

#1 Ampersands have special meaning in HTML and are therefore prohibited in some fields. Using in. instead of double quotes would be guaranteed to work. #4 The Write Letters feature of the AuctionPromoter provides a lot of flexibility w.r.t. creating custom reports. #5 Delete duplicated items using the bulk delete option at the bottom of the Edit Auction Items page. #6 Auction item titles are DIFFERNT than the donation titles. Auction item titles are seeded with the donation title(s) when you first create auction items. From there on if you want to change the auction item title you have to do it on the auction item, not on the donation. #8 Me too! Go to mobile bidding and you won't have that problem! #9 With the AuctionPromoter you can project a leader board that shows all items with no bids. With mobile bidding there is also a special category that shows all items with no bids.

November 2016

Alan from Southern Gateway Chorus

Company Size: 51-200 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2016

Silent Auction Pro - Good, but with some significant reservations

Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement. The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items. We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below). Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear. Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them. SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome. One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix. Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account.

Pros

Capturing information about donors and donations Creating auction items from donations Checking guests in and out, and providing them with invoices Bid entry (except for Fund-a-need)

Cons

Handling reservations and guests, especially couples and other groups Formatting bid sheets - very little control over this format Handling creation and bid entry for fund-a-need Requirement to create a merchant account with Vantiv

May 2016

Stephanie from Amana Academy

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Silent Auction Pro Thought of Everything!

Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pro's: 1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response. 2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there. 3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early. 4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier! 5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done! "Be Awares" - I won't say Con's! 1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting. 2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year. 3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in. Overall, very pleased!

Response from Silent Auction Pro

Replied May 2016

Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim

January 2020

Kristine from Phoenix Boys Choir

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Awesome fundraising tool for our organization!

Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020!

Pros

1. Excellent training and support by [SENSITIVE CONTENT HIDDEN] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users!

Cons

There *is* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it.

Reasons for Choosing Silent Auction Pro

When we looked at the product descriptions, functionality and cost of each, the other three we looked at (after discarding Bidding For Good as mentioned above) didn't hold up to Silent Auction Pro. The one feature of SAP that sealed the deal was the PEOPLE behind the product, namely [SENSITIVE CONTENT HIDDEN] from tech support. Thank you all!!

Reasons for Switching to Silent Auction Pro

A staff member had used Bidding For Good in the past, and initially thought it was the best software for our upcoming annual Gala. As we got further into the planning of the Gala, we realized this wasn't true (primarily a poor response time from BFG staff with tech support needs/questions). As a group of very motivated but understandably anxious organizers, it became clear that we needed a better tool for our silent auction. A few of us researched other solutions, and Silent Auction Pro was responsive from the go. As we were already in a time crunch for the event itself, the decision to move forward with [SENSITIVE CONTENT HIDDEN], and Silent Auction Pro to run the silent auction portion of the Gala was an easy one.

March 2017

Cindy from Simi Valley Education Foundation

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

A Software that DEFINITELY Helps you Raise More Money

This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Pros

This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Cons

The modules could be designed to be easier to differentiate.

April 2020

Jennifer from Family Promise of Southern Chester County

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

Reached our goal - even during COVID-19 - with help of Silent Auction Pro

Our small non-profit has had a very positive experience with Silent Auction Pro. We have used Silent Auction Pro for 3 years, 2 years with paper bidding and this year with mobile bidding. This year we were so lucky to have transitioned to mobile bidding. Our auction went on without a hitch, in a virtual environment, during the COVID-19 shut downs. We were able to switch everything to a virtual offering easily and we were still able to exceed our goal of $75,000. We look forward to using this great software in the future.

Pros

Once you use the software for multiple years it makes it so easy to put in repeat auction items. The software offers so many options and ways to set up communication with bidders, attendees, donors, etc. I love that you can schedule items to go out ahead of time so you don’t need to think about doing them later. Every year new updates make the software better than the year before. The pricing is affordable for non-profits and they offer superior customer service, tech support and a fantastic help section.

Cons

There is a learning curve, as with any other software package – the more you use it the easier it is. We tended we only have 2 people inputting auction information so that it was consistent. We would love to see a more comprehensive package that allows you to input expenses and see the full picture of the event. I know this is something they are trying to incorporate for the future and once it is available it will be even more fantastic!

Response from Silent Auction Pro

Replied April 2020

Thank you very much for the review Jennifer! We're hearing quite a few stories about groups switching to virtual events because of COVID-19 and still meeting or exceeding their goals - especially when you consider not having to pay for the venue and all the other expenses that come with it. I'm glad you had a great event! - Jim

June 2016

Celia from Garden Co-Op Nursery School

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2016

Saved Us Time, Trouble And Confusion!

Before finding Silent Auction Pro, we were doing everything by hand. It took up a lot of everyone's time and led to a lot of frustration. After a very stressful night of having people waiting for us to hand calculate their winning bids and asking us every five minutes if we were ready, we decided there must be a better way to do this. A fundraiser should be fun! It has fun in the name! So I found Silent Auction Pro. It made such a difference to not have all of those people waiting for us to give them their winning items and invoices. And, checking out was quick. I highly recommend for events like silent auctions.

Pros

You can enter your donations one time and duplicate them if you have more than one or if you are repeating the same items the next year, you can see where your volunteers are in the process of getting their donations and they can mark their status, you can bundle lower value items together to make a larger basket and it is easy to do, the check in and check out at our event was fast! And, I was able to enjoy the actual event for the first time.

Cons

Not really a con, but a suggestion if you use this software: have a designated person in charge of using the software and train everyone to enter the information consistently. I think their best practices was helpful'it saves time to make sure you take that step so you don't have to edit a bunch of things later.

December 2016

Emily from Friends of Falls Church Homeless Shelter, Inc.

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Auction software - JUST PERFECT FOR US!

Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature. We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email! The extensive help section allowed users to familiarize themselves with the various features, too. Tips for future users: start on soliciting donation early & use SAP to keep track of it all! We plan to use it again for our next silent auction event in two years. Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding!

Pros

Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights.

Cons

After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard.

Response from Silent Auction Pro

Replied December 2016

Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists.

January 2021

Evelyn from Bishop Foley Catholic HS

Company Size: 51-200 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great tool to have. Change is it's Middle Name!!!!!

As a former systems engineer (in my previous career), I found the system to be easy to work with. There are a few things I think should be in different places, but it is just my preference. Support is everything!!! If you are lucky enough to get [SENSITIVE CONTENT HIDDEN] as your support person, you will be just fine!!! She talked me "off a few ledges" the days leading up to the event. Things we usually do in person (and for cash) had to now be done through the system. Rethinking is the name of the game right now and [SENSITIVE CONTENT HIDDEN] helped me iron out all the issues we had to rethink!!!

Pros

The ability to change! In this year of constant change, we were stopped 48 hours before our Auction was to take place in March of 2020. We were never able to hold an in-person option but we were able to switch all the data we had already entered to go from live to on line with just a few quick and easy steps! we finally held the Virtual auction in November 2020.

Cons

We did not take a picture of every item in a basket, just the combined basket itself. That was fine for the main page. the drill down page listed every item in the basket but the individual pictures did not exist so the item said No phot to Display. We ran out of time to take all the pictures so we dealt with it. I would've preferred it to at least show the basket from the main page. Zoom capabilities only existed when a user drilled down. This is usually not an issue since our silent auction is in person...… just not this year! [SENSITIVE CONTENT HIDDEN] gave me great ideas to deal with the virtual aspect of our auction to try to make it as personal as possible!

October 2016

Amy from Amy Juba, CFRE

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Silent Auction Pro is the BEST value available with amazing customer support!

As a nonprofit consultant, I have worked with a variety of nonprofit organizations on their gala auctions. I recommended Silent Auction Pro to a nonprofit pre-school for their gala. We utilized all of the features offered by SAP, including a live and silent auction, the mobile feature and the event planning features with a very user friendly table assignment function. The product is very responsive and intuitive, and helped this organization raise over $79,000 above sponsorships and ticket sales the night of the gala! Silent Auction Pro is without a doubt the best value of all auction products available. Jim Donnell and his team at SAP are extremely informative and helpful and are available for customer support nearly 24/7. I never had a question that wasn't answered politely and patiently on the first call. You do need to be a self-starter and allow enough time to self-train and train your committee members using the helpful You Tube videos, but their Support people are always available for questions and troubleshooting. If your organization is on a budget or just doesn't want to pay a lot of money for the auction and event features, Silent Auction Pro is for you!!

Pros

It is intuitive and and easy to learn. Support team is very responsive and is constantly updating the product. It offers the absolute BEST value of any auction software I have used or researched! The mobile product is clean and user-friendly.

Cons

Some of the functions are a bit hard to find. You do have to be a self-starter to research all of the functions and know exactly what is needed before the gala night to check in, check out, and close the auctions. I had to contact customer support several times throughout the evening for assistance.

November 2016

Heather from Sheboygan Service Club

Industry: Fund-Raising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Sheboygan Service Club

Silent Auction Pro is a powerful tool for fundraising events. Login is smooth for past members and new members of the organization. Once you're on the site for some time, it's neat to see all the various ways data can be sorted and viewed. Mobile bidding was an interesting transition for our group and guests, but I think it will become smoother every year. The software has made tasks for the auction and operations team smoother every year with the saved data. It was great to see our member's work real-time, so we knew where we were at for auction items and ticket sales. It's also great to have the data saved in one spot from year to year.

Pros

Silent Auction Pro helped our auction and operations team see data (auction items, ticket purchases) on a real-time basis. Previously, we relied on spreadsheets and emails, and version were easily confused and confusing. It was also great to tally up totals at the end of the evening quickly to make a grand total announce while all guests were present.

Cons

This was our organization's first time using mobile bidding and it was received with mixed reviews. It was confusing for some to login if they didn't receive an email. We will collect emails at registration next year to make it smoother. The QR codes on the items were great, but most guests did not already have the app on their phones. It was difficult, at times, to scroll through items. Lastly, it would be great to have a cross reference for "baskets" by individual. We weren't sure why the numbers continued from 2015 rather than starting fresh for the new event.

April 2018

Heidi from WPES PTA

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

We have used Silent Auction Pro for the past three years to manage our school auction.

Pros

The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate.

Cons

It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year.

Response from Silent Auction Pro

Replied April 2018

Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim

March 2017

Lisa from Windsor Farm Elementary PTO

Industry: Philanthropy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Windsor Farm Elementary PTO Silent Auction Pro Review

Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would have ticket sales go through the office secretary. It wasn't seamless and it wasn't efficient. The checkout process at the event was also a mess as we didn't pre aucthorize credit cards and would have weeks of clean up trying to collect money from bidders who left without paying. Silent Auction Pro from the moment we received our first donation and our first ticket sale to the end of the auction provided a new ease and professional quality. The software is an Auction Administrators best friend as it tracked everything needed to make the event successful. We are a PTO of an elementary school and each year our auction makes a net profit of anywhere between $25-28,000. This year we had our most successful auction and I do believe it was because Silent Auction Pro freed up some of the time we used to spend on data entry. I was able to essentially run this auction by myself with the help of Silent Auction Pro. with over 300 auction items. I would highly recommend the program. The customer service was wonderful as I had many questions with this being my first time. It is an efficient tool to run a successful auction and event and I look forward to the opportunity to use this program again.

Pros

Easy to use, great customer service, able to manage all needs in one platform.

Cons

n/a

May 2019

Kate from Damien Memorial School

Company Size: 51-200 employees

Industry: Primary/Secondary Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Great auction software, outstanding customer support

I would definitely recommend using this software to others and will use again myself. There is no doubt that we brought in more money using Silent Auction Pro. Pay attention to detail on the front side and the event will run seamlessly.

Pros

I had seen this software used as a guest at another event and sitting at our table, the excitement around driving the bids higher was impressive. So when it came for me to organize an event, I pushed for using Silent Auction Pro mobile bidding though we were uncertain that our clientele would be receptive. Post the event, the response was almost all positive, they loved bidding on their mobile devices and we made much more money from our silent auction. We particularly loved the automated winner text notification and giving them the opportunity to self check-out/pay, making it all so much faster and easier. From the point of view of the auction administrator, it made my life much easier with no last minute pulling an all nighter to produce bidding sheets, etc. The customer service was superb and personalized. Someone always answered my calls, no matter the hour and helped resolve the issue(s) I was having or if they couldn’t, they referred it to the developer who is the owner and soon afterwards all was resolved. I loved the reminders ahead of the event to ensure all was moving along smoothly and the personal calls to check in were very much appreciated. I felt fully supported at every step.

Cons

It was definitely challenging learning a new system but it was worth the time and effort. There were a few little quirks that need resolving and these I have shared with the developer.

July 2016

Jennifer from Charlestown Playhouse

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Great product

Silent Auction Pro completely changed the way we ran our annual silent and live auction. It took us out of the time-consuming task of tracking everything by Excel worksheets and allowed us to focus more on the actual fundraising.

Pros

We used this software to transition from using Excel worksheets (SO time consuming) to check people out from a live auction, to swiping credit cards and capturing their info for faster checkout. We were able to track our history of donors and popular items, and streamlined our request process to focus on what bidders really wanted. Selling tickets to the event became a much easier process as well. The software was intuitive, and the customer service was great.

Cons

While we loved our experience with Silent Auction Pro, we eventually felt we needed to switch companies to a platform that allowed for public searches of online auctions, rather than requiring a link and approval from an Auction Chairperson. We switched to another company in order to take advantage of a large and searchable/public auction community. However, that switch has cost us much more money. Instead, a strong marketing campaign on social media would bring the extra bidders without paying the more expensive subscription fee that the other company charged us. I will encourage the next Auction Chairperson to use Silent Auction Pro.

Response from Silent Auction Pro

Replied July 2016

Thank you for the review Jennifer! Regarding us not supporting a publicly searchable page - that's true though many of our customers prefer to keep their events private and use their own marketing efforts to reach bidders as you suggested. This also eliminates the need to potentially ship items to winners in any part of the country and reduces the likelihood of people backing out on an item they have won. We may add similar capability in the future if we find more demand for it. - Jim

October 2014

Scott from Newburyport Education Foundation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Look no further. You have found a terrific solution to your online, silent and live auction headache

This is our fifth year of using Silent Auction Pro for our annual fundraising auction for our public schools and we can highly recommend it. We looked at several competing products before deciding it offered the most-bang-for-the-buck for an Internet-based cloud solution (important for the ability to share access with many users). With only a few weeks to prepare, we were able to import the bidder and donor lists from previous auctions, set up all the new donation and auction items, export all the content for our printed program, run our auction smoothly and efficiently (the check-in and check-out process was MUCH improved from the previous years using spreadsheets), generate all reports needed to review and reconcile the results and easily print thank you letters directly from the software. Our bidders were all very impressed with how much better the auction ran that year and we raised over $41,000. Our experience was so positive with Silent Auction Pro, that we decided to try to take advantage of almost all of its many features. We added the online bidding and mobile bidding options after again reviewing competing solutions, including those that cost thousands of dollars. With more time to prepare, we had almost 300 items listed for bidding online, complete with pictures and links to donor web sites, and collected bids totaling more than $30,000 before our live event even started! I cannot begin to describe how excited our hardworking volunteers were to literally see the fruits of their labor increasing on their computer screens with larger and larger bid results every day of that online auction. We also took advantage of the integrated credit card processing feature, which allowed us to easily pre-register bidders and sell tickets online. We even had volunteers using iPads to check people in and enter bid results during the auction. And within minutes of the completion of final bidding at our live auction, I checked the results on my phone's browser and realized we had just raised over $56,000. Wow! THANK YOU SILENT AUCTION PRO! And a special thank you to your tech support for all the emails and phone calls you supported us with throughout the whole process. Look no further. You have found a terrific solution to your online, silent and live auction headaches. We'll certainly be back again next year!"

November 2018

Tricia from Racine Art Museum

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Really Good Auction Program

Once you play around with the program, it seems to be pretty user friendly. And what you do not know how to do or are having trouble with, there are lots of tutorials to lead you through the process. Plus the support staff is excellent and amazingly helpful.

Pros

A good way to track all donations and purchases. There are many features which make this very easy. The check-out system is pretty user friendly and works well. The support staff at SAP are great to answer questions and lead you through the process.

Cons

The first ticket purchase by a buyer only allows for the purchasers name, and does not let you reassign the name to someone else right away – you have to go back in and readjust. It worked but is a little bit clunky. A lot of data entry. As we were using this for the second time, some bits were easier as we could pull from past donors info. The bid sheets selected the donations that were entered first, which were not always the biggest selling points when bundling Setting up the bar tickets was a bit messy. Would be nice to be able to pull more specified reports from the program. Customize the report formats.

November 2017

Eileen from St. Ambrose School

Company Size: 11-50 employees

Industry: Fund-Raising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

We used Silent Auction Pro for the first time this year and it was perfect!

We raised more money with less time and lower cost.

Pros

This was our first time running the school gala and we set out to find some new software to help us get the job done. With Silent Auction Pro we were able to do more with less - money, time and effort! From data entry to bid sheets, display sheets, program production, online bidding, ticket sales, day of event support, credit card payments (through a 3rd party which was also phenomenal), check in/check out and post event reports it was truly a joy to work this product and the support team. This was my 3rd job for several months (following my full time paid employment and running a busy household) I often found myself in need of support at 10 or 11 pm. I always found a friendly and helpful voice on the other end of phone. Moreover, with Silent Auction Pro, if you can dream it, you can do it. Any idea we had the team worked with us to bring it to successful fruition. They were always available to troubleshoot and even proactively offered corrections to problems I didn't even know I had! With the helpful of Silent Auction Pro we delivered the school's most successful fundraiser in years!

March 2017

Leslie from Montclair Presbyterian Church

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Solid auction software for an event of any size

Silent Auction Pro was very helpful in getting and staying organized for our auction. It is a fairly complex bit of software, so the first-time user may be a little daunted by all the options, but the support staff is always (And I do mean pretty much Always) available to explain things, and to help you figure out any issues. They can log in and look at your event with you, and give you real feedback, rather than just general suggestions, which is a huge help. The video instructional resources are also much more helpful that a printed set of instructions and are available on YouTube. It gave us a way to quickly determine how much we had made and which categories of items did the best. We also got a summary of who still hadn't paid for their items. We bought just the Core and Auction Day, and that was fine for our medium-sized auction (around 100 items and 150 attendees). A bigger event could definitely have benefitted from the features of the Auction Promoter, but we were able to sell tickets online and print all the materials that were needed with the package we got. Selling tickets online is very helpful, and the partnership that SAP has with Vantiv is a great feature. The folks at Vantiv are also very easy to work with and setting up the merchant account to accept credit cards was very smooth. However, I think there should be a non-profit rate because the cost was relatively high and went up at the beginning of 2017. Fortunately since we signed up 2 months earlier, we got the lower rate. We did have an issue that caused us some delay and confusion. We had some Celebrity Dinners that we knew would generate a lot of interest and would have multiple winners. We didn't want to use the set price option that is offered for multiple winners because we wanted the competition. We ended up with some delay at checkout because we weren't prepared for how to keep track of the multiple winners in that situation. However, I think that closer consultation with SAP's support staff in advance could have helped us avoid most of the delay (and all of the confusion). Overall this is a very good product, and I would definitely recommend it for an auction of any size.

February 2021

Tricia from St. Joseph Catholic School

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

St. Joe Draw Down 2021

OVERALL - I would not have used them for the FOURTH time if I was not happy with them. This weekend was my 4th draw down with their software and team. This year we used everything they offer, I think. It was the best experience and we are so excited with the outcome of our event, even though it was virtual it was amazing.

Pros

This software is easy to use and if you have any issues, the customer service is like none other. They call and check on you, they are available for zoom calls to help when you need it and on the day of the event, if you have missed a step, they are calling and letting you know so you can get it fix asap. I have enjoyed using this software and working with the Silent Auction Pro team.

Cons

There really are not any cons I can detail here. Anything I have issues with, they are available to help me with and come up with a solution if they didn't have one already.

Reasons for Choosing Silent Auction Pro

In the beginning - their price was one I could not pass up. Others in the area have used other companies that charge so much more. Silent Auction Pro doesn't charge crazy amounts of money, so we are able to keep that extra money for our school. This is a blessing to our event and school.

October 2019

Stephen from Family Promise of Clear Creek

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Phenomenal Support

Our primary objectives were to: 1. Streamline the checkout process and make it easier for our donors. 2. Increase the size of our bids with respect to the Fair Market Value of the items. We achieved both of these objectives.

Pros

The product is great (and increased our bid-to-FMV ratio), but the support is phenomenal! In my "day job", I have been a software professional for 30 years. I have never seen the level of support that Silent Auction Pro delivered to us. They were very proactive in reaching out to make suggestions such as "you are now 4 weeks away from your event, so you should be thinking about these things...". They also offered and delivered a live training session at no charge for our personnel. When I called for help with a particular issue they often offered just to take care of the issue for me. That was especially helpful while we were in the middle of our gala/auction! The software provided all of the functionality that we had hoped for, as well as a number of benefits that we had not imagined. I highly recommend this as a solution to manage events which include an auction.

Cons

None that I can think of. We did a few things wrong this first time around, but that was because all of us have day jobs and did not spend adequate time to get up to speed and "didn't know what we didn't know". However the support staff did a great job helping us over those snags.

Reasons for Choosing Silent Auction Pro

Functionality and cost both met our needs.

June 2020

Tara from Paul Ecke Central PTA

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Auction Software

This was my first year personally using the software to set up the auction, and I received incredible customer service throughout the process. I worked primarily with [SENSITIVE CONTENT HIDDEN], but everyone I spoke with was polite and helpful. Not sure if it because there weren't as many auctions happening due to COVID, but I felt I had the support needed to be confident setting up the auction. We also needed some help during and after the auction, and we were well taken care of.

Pros

We use this software for our yearly school auction. This is now our 4th year using it. One of the huge benefits is being able to use contacts, logos, donation descriptions, etc. from previous years. It really saves time if you have the same donors year after year. That being said, it does take time to set up contacts, donations and auction items initially, but you know you'll have everything saved for next year. Also, we got lots of compliments on how nice the auction looks and how easy it is to bid. I agree!

Cons

It took me a little time bit of time to learn where things are and how to use the tools. I don't know if it would be worth the time to set everything up if you weren't planning on using the software for more than once.

February 2021

Jennifer from White Bear Lake Rotary Club

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2021

Excellent overall others

I believe this company stands high above other software. The customer service is key and you guys have it nailed! Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well. So to have customer service available at any time of the day, and to have your call answered in less than three rings is excellent. I loved that I did not have to wait on hold, be transferred from person to person and I appreciated that anyone we talked to was patient, understanding and above helpful and walked through each problem in detail until it was resolved or answered.

Pros

When we had any questions and called in for help we got ahold of someone immediately...no waiting on hold, transferring to another person. Every person we talked to was helpful, patient and did not mind how long the phone call was in regards to answering all our quetsitons.

Cons

The photos were low resolution, even after I optimized and uploaded them ready for web view. The photos were small so it was difficult to see some of the beautiful donated items. It was difficult to see the arrows to shuffle through multiple photos.

Response from Silent Auction Pro

Replied March 2021

Hi Jennifer - thank you for your review. I took a look at some of your photos for your donations and they were uploaded smaller than our max size of 1024x768. I'm sure that would have helped. We'll also look at making the arrows a bit more prominent. -Jim

April 2019

Minette from Camano Chapel MOPS

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Silent Auction Pro Bidsheet Pro

Silent Auction Pro is easy for anybody to "pick up," which is good since the team running the auction has an almost yearly turnaround. Also, the customer support is phenomenal, if and when I do need to talk to someone about features.

Pros

I have been working Silent Auction Pro for many years now for our auction fundraiser. We have a silent and live auction portion and this program works perfectly for all our needs. There are still even more cool features that if we took the time to look through a bit, we could make things run even more smoothly (i.e. notifying winners of their winning bids, creating thank you cards for afterward, etc.)

Cons

It'd be nice if we could change font size on bid sheets - we have an elderly clientele and I know the sheets might be hard to read for them.

February 2021

Mary from Mt. Irenaeus Franciscan Retreat Center

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

A happy client!

Very good to excellent.

Pros

First and foremost, we were thrilled to raise more than $10,000 from our previous online auction. I was super impressed by the customer service and support before, during and after running our auction. The software is easy to use from both the administrative side and bidder side. The software is aesthetically appealing. It attracted our usual bidders as well as those (of an older generation) that were hestitant with using eBay. We received many comments from our bidders that they liked this software.

Cons

Would like features added to the software that deal with shipping items. For example, would like to be able to assign shipping charges to an auction item that the bidder can view when bidding. Also, would like ability to add multiple photos for an item.

Reasons for Choosing Silent Auction Pro

Customer sales and support team was excellent from the first phone call to the completion of our auction!

Reasons for Switching to Silent Auction Pro

We used eBay for several years and experienced an increase in our auction revenue for several years. Then, we hit a plateau in revenue and decided that a different platform was needed to grow our revenue.

Response from Silent Auction Pro

Replied February 2021

Hi Mary - thank you for choosing Silent Auction Pro for your event and for posting a great review! FYI - As of January 2021 you may upload up to 5 photos or even videos per donation. We also reformatted the Auction Catalog and item detail pages to make the pictures bigger and the text easier to read. - Jim

March 2020

Rachel from PVUMC

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Best Customer Service

Overall, I've been thankful for their ability to to assist me with my event. They call and checkup on a regular basis to ensure that you feel ready and that they've done their best to prepare you. They also stay on call when your event is happening, just in case.

Pros

The software has features and capabilities that I never knew I needed. Not only does it make the whole thing easier, it helps with every aspect of the event. The best thing ever, is that even if you are confused or lost, they are great at answering the phone and clearly walking you through everything. The more I use it, the less I need help and the more I learn about all the features.

Cons

It can be confusing at times where things are but the more you use it, the better it gets.

Reasons for Choosing Silent Auction Pro

It had the most features tailored to my needs and, most importantly, I could use it from any computer and have log ins for other people.

February 2021

Kathleen from Millicent Rogers Museum

Company Size: 2-10 employees

Industry: Museums and Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Game changer!

We have been able to reduce the amount of staffing that it has previously required for everything that is involved in a Live and Silent Auction. We were satisfied with the first event and pleased to find that our second event, that some of our suggestions were considered and fixed int the software.

Pros

The best software for an auction! It has just about everything needed to support your staff. We literally pulled this off with less than 3 people on the back end in comparison to the past were the actual event required dozens of staff and volunteers to pull off an auction at the sale that we produce. First of all Customer Support is top notch. No matter what stage you are in, they know this software and they will get your show organized from preproduction to post show. They care about your needs and they will work on improvements if there is something that can be reasonably done.

Cons

The need to reconcile bidders with the same last name is a hold up as you need to be watching out for this and we did have some customers who felt turned off by this as they are long time customers. I would be that Silent Auction Pro will do something about this as they want 100%satisfaction from their customers. It's something we have not yet shared with them that this is a bug that needs fixing. I would like the header to be a little larger to reflect that this is our museum's event.

Reasons for Choosing Silent Auction Pro

Pricing and the presentation of the product at the time.

August 2019

Theresa from Love INC of the Greater Livingston Area

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Silent Auction Pro was easy to learn and use

I will definitely use Silent Auction Pro for our next fundraising event. The ease of use, price, and functionality of the website were good for my team and I.

Pros

I like that the staff at Silent Auction Pro continually checked up on me to make sure that I understood everything that needed to be done before my fundraising event. This was my first time using Silent Auction Pro and that was a HUGE help. I also found the videos very helpful when learning how to use the system. My team and I found Silent Auction Pro easy to use and user friendly.

Cons

I didn't like that you are unable to create tickets without a person's name assigned to it. We have sponsors that are gifted anywhere from 2-10 tickets. Sometimes they use the tickets within the company and other times they give them to their customers. The system wasn't easy for my team to find the correct company since it was assigned to a name, not a company.

Reasons for Switching to Silent Auction Pro

My local company went out of business

Response from Silent Auction Pro

Replied September 2019

Hi Theresa - thank you very much for the review! Regarding tickets having to be assigned to a person rather than a company. We do have a Company field in the contacts form and if you use that it will show up when searching for tickets to assign to a guest. As covered in the Best Practices, if you do not have a contact name for a company, use a first name of "Community Supporter" (or something like that) and put the company name in the Last Name field as well as in the Company field. This will make it easy when searching for tickets, and will also work for the Thank You letters. Jim

October 2019

Fred from All Saints Catholic School

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Excellent Software and A Great Value

This software helps to keep all of our information and items collected in one location that can be accessed from any device connected to the web. It also helps guide you through the whole event by providing reports and many helpful printouts from bidder sheets, tracing reports and historical data.

Pros

Easy to use, able to accommodate almost any type of function for an event and outstanding customer support. This software can help remove many of the headaches and worries that go along with holding a fundraising event.

Cons

Need a better way to split payments for auction items. We always have two, three or more families that want to split payment for a large experience package.

Reasons for Choosing Silent Auction Pro

Ease of use and outstanding tech support

September 2020

Virginia from South Nassau Unitarian Universalist Congregation

Company Size: 51-200 employees

Industry: Philanthropy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great auction software for our small congregation

We used Silent Auction Pro to host our annual fundraiser, which we had never done online. We had to switch models because of the corona virus. It was a great experience and my team and I agree that we will be using them again, even if we switch to an online model. There is a learning curve to setting up the items, but there's a lot of fun features, and we were even able to have a live auction over Zoom. The checkout alone made this auction SO easy. We didn't have to chase people to get their payment, and it was very clear who won what item. This event is really a lot of work, and SAP make the job way easier.

Pros

Silent Auction Pro had a lot of features, and was able to have multiple winners for an item- which was a key for our group. For example we like to try and drive the price up on an item by having only the top 4 winners win on an item, it drives the price up. Other auction softwares were not able to feature this. The support available by the team was incredible. they were always available to answer with questions and walk me through setting up the items.

Cons

I am tech-savy and I felt educated about how to enter items, but there's a lot of clicks and I still messed it up. The support team did a great job to help me but it's just a very clicky software. Even after watching the videos and classes, next auction I will set up a zoom call to have them walk me through a few live ones to make sure it's set up right. There is a learning curve to the software.

February 2021

Ashley from Wesleyan Christian Academy

Company Size: 2-10 employees

Industry: Fund-Raising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Great software to use for established non-profit or First time user like me!

We have realized SAP can be used across many platforms at our school and thus reducing the amount of work and also the amount of extra steps needed. This was a great answer to our needs!

Pros

The ease of use was great. For a non-tech person like myself and my team, SAP was very easy to use and we started a brand new fundraiser in the year of Covid differences and it was still easy! The merging of our current systems and the exporting of reports from SAP were easy and all the hard work was done for us. The customer support was top-notch!!

Cons

Has every feature we needed as a silent auction. If I have to find 1 ‘con’, it would be the inability to add multiple pictures with one auction item. (But I think my re said they are fixing that for next year).

Reasons for Choosing Silent Auction Pro

Less expensive and offers more of what we need

Response from Silent Auction Pro

Replied February 2021

Hi Ashley - Thank you very much for posting your review. As of early January 2021 we have the ability to upload up to 5 photos or videos per donation. So I think we have covered your one "con". Thanks again for the great review! -Jim

March 2017

Helna from San Diego Site Pros, Inc. (dba Event Planning Pros)

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Silent Auction Pro makes silent auction process simple and easy to use

The software is very simple and easy to use. There are features and functionality that can be improved, however, overall the whole process save you time and money. Highly recommended for fundraising events.

Pros

Ease of use and simplicity of the process.

Cons

Image upload is very limited to what is set in the system and color customization is not available. It will be nice if you can add more image in the registration page to at least match the event website. Data archive is very limited. You have to back-up data after each event, otherwise, it's gone. They're very good in sending reminders, however, having the data archive for future use provides convenience and assurance that at least you have a copy or your data in Silent Auction Pro.

Response from Silent Auction Pro

Replied March 2017

Thank you for the review Helna! Just to clarify - we ABSOLUTELY DO keep all your data for each event so you don't have to back it up. All contacts, attendees, donations, payment transactions, everything is still in the system and hosted for a year from your paid event. I think perhaps you are not understanding where to find your archived data. We've also added a new feature that allows you to upload an additional image for auction items. -Jim

February 2016

Brian from America SCORES Chicago

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2016

Great customer service and a useful product getting better. Takes a little getting used to.

We have now used Silent Auction Pro for 3 years for our nonprofit gala. We started using it because it was the most cost effective way to take people's credit cards ahead of time for a more expedited check out process. Our board still doesn't want to go totally electronic, so we use it to sell tickets, to prepare the bid sheets for silent auction items, and to run the checkout process from our paper-based silent auction. Pros: once you learn the system, there are a lot of aspects to it that are very quick: preauthorizing credit cards; assigning arrivals to large group ticket packages (improved this year); inputting silent auction items; checking out. We love the fact that one person can sit down with all the bid sheets and enter winners into the system, and then all the user information pops up at the check out table with just a few clicks. Bundling donations into auction packages is a little bit clunky, but far better than the manual system we used to use. They are very clear and fair about the pricing, and you can easily scale (want just the processing, one price, add in the online portion, here's the addition, want live mobile bidding, here's the addition. The support was very responsive to every problem we had. Cons: The interface and website look a little bit dated. I would like a bit more flexibility in the ticket packages, either with discount codes or special price packages that only certain people could see. The interface isn't super intuitive, but once you know where things are it makes sense. I'd also like to see a little more flexible reporting after the event. Overall a strong product.

Response from Silent Auction Pro

Replied February 2016

Thanks for the review Brian and the listing of Pro's and Cons. We will be releasing "Promo Codes" for tickets this month along with several other minor enhancements. The online bidding and mobile bidding pages were recently updated to freshen the look. We're going to be doing the same to the online ticket purchase pages. -Jim

February 2016

Lauren from Ape Cognition and Conservation Initiative

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Intuitive System and Amazing Customer Service

We needed software to hold an in-person auction fundraiser event with only mobile/online bidding (so not to have to deal with paper bids, entering bids, etc. After researching other companies and piloting several "free trials", we decided to go with Silent Auction Pro because it offered all of the tools that we needed at a price that was much less than the nearest competitor. As the Auction Administrator, I found the system to be intuitive and well-labeled. There was no searching and clicking through pages and pages to try to find what I needed. It is all presented clearly on the home screen that has a few clearly labeled tabs that will take you directly to whatever you need. The system can be tailored to your needs - we wanted only online/mobile bidding and we did not need card readers. So - we only selected what we needed and did not have to pay for any whistles and bells that weren't necessary. We were able to easily create an online catalog with photos and descriptions of each auction item, and we were able to paste the URL of the catalog onto our social media sites and into emails, therefore driving up the public interest in the event. We were able to have attendees pre-register, so when they arrived there were no long lines at the check-in table. Check-out went smoothly, too. All you have to do to process a check-out is to enter a bidder number. It generates a list of items and you simply confirm that you want to use the credit card already in the system (or cash/check if the person wants to pay in that manner). It's that simple. I received helpful emails from support staff alerting me to "best practices" and "timelines" without even asking. These emails helped to keep the auction planning on track and really identified potential trouble spots before they happened. There are tutorials/training videos built into the software, so training support staff is easy - you do not have to create your own manual or training sessions, it's done for you!

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