Ease of use Visibility of reporting Quick turnaround on amendments

nothing

One system that can be used to answer a wide variety of our client's needs. Very attentive support function who have assisted in adapting the system to accommodate new requirements.

The basic system is easily adaptable to multiple uses. Can be used as a compliance tool as well as monitoring standards.

Reports don't download conveniently into Excel. Reports with wider detail of information about audit results which could be filtered and manipulated in Excel would be more helpful than the limited range of reports available.

ease of use on site simple to input data

difficulty extracting the 'EXACT' info I need

Cost savings and time savings. Centrally as mobilisation costs are low, unit based savings from convenient auditing and fast reporting.

The convenience of a web based app that works on multiple devices across various operating systems. Ease of use for the end user, which means on-site training isn't required. Ability to personalize the system to cater for very specific contractual needs. Fast response rate provided by customer support team.

Overall the reporting suite is very good, but due to the complexity of our contracts, we required extensive reporting capabilities. This is,t necessarily a negative as we have been able to work together with the team to build suitable reports.

Information access, efficiency, instant information distribution, Altitude reporting, Trending analytics, root cause identification, trace-ability,

It is very intuitive and simple to use. No real training required for the users. Easy and accurate configuration capabilities. Handles our most complex audits down to our simplest check lists. The support turnaround time is spectacular.

Could do with one or two more modules although I am told they are in the pipeline. Not as strong on templates

No more completing reports on paper and the archiving of data online was very benefical

Doing the job on the go and not having to complete paperwork and submission. Data archived and readily available and excellent customer service

Really good software and very bespoke and suited to our business needs, we have not had any issues to report other than some enhancements that were work in progress

ECAT provides excellent flexibility in audit development and rapid deployment of a user-friendly system

ECAT offer a user friendly app that works across mobile platforms. The system is very easy to configure and deploy.

We found that the scheduling did not fully satisfy the most complex examples we come across, however ECAT worked very closely with us to quickly address these needs.

A simple to use productive product that provides full auditing trails without the need for paperwork.

The ease of access for users is brilliant and can be used anywhere within our business. ECAT support is fantastic and the team is always on hand to help develop more for our business needs. It's a paperless system with full auditing trail which is important and is leading to some productivity benefits.

Would like to see more Templates add but to be fair the ECAT team are supporting our business in developing such

The ECAT team were able to modify a complicated paper system on site and convert into a seamless custom digital system

The ease of use on the mobile app, speed of updates and reports

Haven't had any issues that would deter me from using the ECAT software

It helps maintains efficient working papers. Easily accessible and convenient to use.

I like using it, no cons. I did not have any issues using it

Overall my experience of Ecat is good. Useful app for identifying upcoming maintenance for buildings.

Ease of use and not having to be online to complete a survey, only have to be online to submit.

I carried out maintenance surveys on building with Ecat and sometimes the same observation might appear in a number of locations in a building but you can only enter one observation under a given heading and one photo.

Audits are easy to perform and easily customized. The dashboard provides an easy over view of audits performed.

Not much, perhaps how the reports appear when downloaded to Excel (takes extra steps to data mine due to merged rows/columns.)

Beaumont Hospital have been using Ecat since 2013 Since commencment using the platform created by Ecat for the Hygiene Services within Beaumont the developers have created a bespoke auditing system to suit the requirements of the end users.

The layout and format is very user friendly and provides not only written documented evidence but also picture evidence that identifies appropriate and inappropriate performance that is used for training purposes within the hospital for key stakeholders ie Nursing , Health Care Assistants and cleaning staff.

There is nothing to dislike about the software.

Compliance control of established processes

Ease of use for first time users but with a very sophisticated and capable back end that allows for excellent analytical results

It gets rid of paperwork and is more efficient.

It is quick & easy to use. There is alot to choose from in the drop down menus. It is very efficient, it gets rid of the use of paperwork.

Because we always have new products it needs regular updating. Not really and ecat issue more from our side.

All my heath & safety, hygiene, fire checks and much more in the one place. No more chasing paper and people around the office. Ease of access to my compliance reports and the ability to forward them as needed.

The Bulk Upload tool is a dream. I could get entire site live in a matter of minutes once I had collected the site data. The mobile app needs no training so the roll out was effortless. The support team really know their stuff and we had a customer success manager assigned to us that really got to know how we work.

ECAT is not big on Templates but, you can set up any audit you want once you have it yourself. Doesn't have an inbuilt help desk.

Quick, easy, flexible tool to help me do my job!

There are key areas of safety compliance I need to check routinely as I visit an operation. This product allows me to quickly evaluate the level of compliance and communicate my findings. It's easy to use on a mobile device, and we can adjust the audit forms quickly as we identify additional needs, or operational changes. Quick, simple method to document a compliance review.

We are still exploring the capabilities of this product but have yet to find an issue that could not be resolved.

The app is reliable and easy to use. The app offers the ability to have conditional questions that make complex situations easy to manage when creating a checklist.

The ability to organize metrics can be a challenge. The team is always willing to help though to improve the product.

As an Account Manager of a very challenging account we had to set, train and implement up and running a few audit specifications in a very short period of time. Within a week we had all correctly set up and was smoothly running and everyone was experiencing a professional pride of a high quality software on had for delivering even better results. All the clients from the account requested a direct access in order to brief the ultimate receiver of the services professionally and in real time.

no issues detected overall through the whole process

Getting up to date detailed survey information on our existing building stock and getting overall estimates to maintain same.

Ease of use, ability to print costings to excel sheets and being able to view numbers of buildings surveyed.

Not being able to re enter and update completed tasks.

Ease of use for the Auditor, easy to explain, easy to set up.

No search box to quickly search for one site audit. This makes life difficult when quickly trying to look something up.

I am solving cleaning problems with Ecat. Receiving the audit reports quickly I can solve the issues almost immediately.

This software is fast and easy to use. I can control issues with the pie charts which could give us information what area needs to be improved.

Compare to any other audit software I find Ecat very good I don't have any problem with it.

The software makes it easy for the end user to conduct audits/reviews in the mobile apps as well as the desktop application.

It introduced an operations mechanic for the first time enabling area/ regional management to monitor operational standards and consistency remotely.

Was able to customise the software according to the needs of individual operational requirements. Enables the measurement of consistent operational standards with an instant clear feedback mechanism.

Need to consider the nature of the information and Dashboard in order to ensure the data is easily readable on portable devices "in the field".

Excellent. Very good customer service, very prompt in replying to queries.

Very easy to use, customer friendly, reporting very good

Can be difficult to set up initially with the different entities etc