FranchiseBlast

RATING:

4.7

Overview

About FranchiseBlast

FranchiseBlast is a cloud-based solution designed to help small to large businesses manage franchises and analyze performance through audits. Key features include secure data storage, scorecarding, KPI tracking, checklist creation, survey and feedback collection. The application comes with a benchmarking module that enables franchisors to track the growth of franchisees based on various key performance indicators such as sales, purchase history, loyalty programs and more. Franchisees can use the system to conduct periodic self-assessments and evaluations, ensuring compliance and brand consistency across all business aspects. Using its configurable dashboards, employees can add data from multiple sources and visualize trends based on audits trails, customer satisfac...

FranchiseBlast Pricing

Per location fee. $20.00/location/month

Starting price:

$20.00 per month

Free trial:

Available

Free version:

Not Available

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FranchiseBlast Reviews

Overall Rating

4.7

Ratings Breakdown

(10)

(5)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FranchiseBlast

1 - 5 of 15 Reviews

Read All 15 Reviews

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2018

Franchise Blast

Keeping all documents in one electronic place very organized

PROS

The different ways the software can be used as well as the audit graphs

CONS

It seems to have difficulty functioning in mobile site

Larisa

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2018

FranchiseBlast auditor review

Overall it is a great tool for auditing.

PROS

It is easy to navigate and click through the questionnaires. Being able to view executive summaries or only failed questions. Very organized and works offline when data service is not available.

CONS

Every now and then some glitches and maintenance issues in the middle of the business day - slows things down. Sometimes pictures would not upload and unable to navigate to next page by clicking the next page button. I wish it would be easier to change date and time on audits. Sometimes changes are required to certain audits then the actual real time and or date is not accurately reflected.

Vendor Response

Thanks for the honest review! Nobody's perfect and I'm happy to discuss issues and feature requests with you. We indeed capture the both the start & end date of the audits and show these on the audit reports. When going back and making changes at a later date, it does affect these dates and I believe you're requesting for it to remain unchanged. I sent you a quick private note to learn more about your needs so I can communicate this to our product manager. As for the glitches/maintenance issues, we did observe a few months ago that your team was not being redirected to a secondary server during some preventative maintenance whereas our other users were redirected without issue. We believe it may have something to do with the devices your company is using, but aren't 100% sure. As we haven't pinpointed the root cause for this situation yet, I did also reach out privately to investigate further. Thanks, Jason

Replied July 2018

Natasha

Hospitality, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2019

Feedback

PROS

Convenient and easier way to do audits and efficient to share

CONS

Can be hard to navigate at times when using to find reporting.

Diane

Restaurants, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2018

Support is Everything!!

Using Franchise Blast to perform my audits has made my life so much easier. I can't even believe I used to do a 14 page audit on hard copy and enter it all in on an Excel spreadsheet

PROS

I have had some issues in the past and CSR has been so fast in returning my calls!! Usually I am in the field, trying to start and audit or in the middle of an audit and really needing any answer quickly so I can proceed. He always comes through for me. He recently put an audit that we only use in our corporate stores on Franchise Blast (for just 25 stores) and it has made my life so much easier.

CONS

I have had no issues lately. I wish we had a timing feature build into our ticket time section so I do not have to use my phone and the iPad simultaneously.

Vendor Response

Hi there - the team of us at FranchiseBlast are glad that the tool is making your work life more positive. We did hear about this feature request before and we added it, because we observed our customers multi-tasking like you said. So - we hope that the timer feature will help. Reach out to our support team to learn all about it!

Replied July 2018

Lauren

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2019

Great Software

I am asked to increase storage but that might be the plan we are on. I am not sure how to do add tasks. Lately I am having a lot of issues with Syncing data, audits to not save all data from time to time. Would like to better understand what modules we are currently paying for and what we are not using as well as what aren't using and what is available.

PROS

interface between phone, tablet and desktop.

CONS

I wish there was an app for this. Better organization of overall store files, meaning I wish I could everything I needed with a store file, audits etc.

Read All 15 Reviews