Have someone who knows what to do helping you out, You get a great return on your investment.

The best return on my investment for customer acquiring new customers and retaining them.

This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

The customer support is great. The amount of data that is readily available in an easy to digest  format is great.

This has not been the case. I am very happy with Kukui, and I would definitely recommend the service.

User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

Great support, happy to have them in my corner.

I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

I like the flexibility to be able to update and make changes to the site by simply emailing our rep. We also appreciate the expertise and in suggestions to make the website its best.

The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

A call you can only do it they call one of the numbers Kukui  puts out. I needed it from a call that was on a original line and it was very disappointing.

The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.

Dashboard is awesome, so much info right there. Need to work on getting e-mails from customers.

There is a lot of info to look at hard to focus on key items.

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have.

Great product, even better results, and the best customer service.

Kukui will get you appointments on your calendar - that is a good thing they do.

Integration with Protractor is excellent for follow ups.

Sometimes its a little difficult to  create a new email piece for my customers. Other than that there is nothing else.

Overall the experience has been great. Our website looks great and the managing tools are awesome.

Working with r.o writer has been the most difficult part of doing business.

But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem.

It's a shame this company took such a bad turn to the worst. After all these years I am actively looking.

The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

Our experience is GREAT. Customer service is always exceptional, and the product has made our business so much easier to manage.

I am upset that I didn't migrate to Generation 2 sooner.

There are other issues, but the tech support is very bad.

Not only in grosses on sales, but on efficiencies. It makes ordering part very easy and you can compare competitors pricing.

What we like about RO Writer is the ease of use and the ability to navigate through the Software.

I think the number of steps that it takes to close out the repair order when final to pay  is to long , customer gets a little upset sometimes.

After 24 years using R O Writer I have to say this new software is crap. More money and a lot of wasted time getting it to work correctly.

System crashes constantly every day. The Tech Support is the worst.

When there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out.

Overall a good and logically laid out program for automotive repair facilities.

My sales and support reps are great and are ready to offer any advice or guidance needed to continue to improve our experience with RO Writer.

Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

It truly was the best ever ! it was a money machine, awesome records , tracking of techs, mor reports than you could ever need, inventory control, parts ordering, they had the bases covered.

Constant interuptions in service with NO tech support. Having to wait over 2 weeks for a call back only to have them tell you they have no record of the original call/ problem.

Has text capabilities from Service writer to customer and allows customer to text back for increased approval times;  etc.

Labor guide was not useful. Froze all the time and closed the program out and lost work.

It worked for as long as we used it, easy to use.

It is very user friendly. I would recommend this system to customers and family and friends.

RO Writer is the ideal way to manage your shop. Seamlessly integrates with VirtualVehicle, and Quickbooks.

The scheduler, DVI Suite, matrix gives us the ability to maximize each repair order.

Had a bad experience with Mitchell 1 and would not recommend that to anyone.

That said, we have suffered from constant technical problems over the last several years.

RO Writer tech support has required us to spend a small fortune updating and replacing network hardware(including our server) to fix the technical problems, but the problems were never fixed.

This is an add on feature, but does more to drag this archaic platform into this century than anything else. That said RO Writer functions as a great shop management system in 1999.

The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source.

Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great  and almost seamless integration to QuickBooks.

The ease of creating repair orders and how the flow of the program operated, it is focused for the automotive repair world.

Sales Manager AC is great! showed us the new features for RO Writer and explained them to us. He has great Customer Service.

US Dollar

The All-in-One Success Platform by Kukui is a cloud based platform that helps small automobile repair shops get greater exposure on search engines and other promotional platforms. The customer communication, analytics and marketing tools on it give users a chance to explore new waters and expand their work area. The software allows full transparency in motor repairing process and provides updates on the repair of a vehicle with notes, photos and videos from technicians featuring affected components, allowing customers to make informed decisions about their vehicle’s repair.


Not only is the All-in-One Success Platform good for customers but it also brings in great revenue for the shop owners. Between visits, a customer is notified through an integration with the Kukui CRM about services featuring messages and postcards. This increases the chances of the shop getting a greater footfall. The application works on iOS, Android and Windows operating systems. Technicians or owners can easily use it on their phones to give customers a quick idea on how the work is progressing and what parts are damaged.



LongDescription

SMS Messaging

Customer Database

Scheduling

VIN Lookup

VIN Decoder

Performance Metrics

Service History

Activity Dashboard

Work Order Management

Vehicle Tracking

Contact Database

Quotes/Estimates

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Web browser (OS agnostic)

Email/Help Desk

Phone Support

Chat

2-10

11-50

51-200

201-500

Kukui

Live Online

Webinars

Documentation

R.O. Writer is a comprehensive auto repair shop software built to help owners optimize every aspect of their business, from service writing to invoicing to customer communications. It is the most feature-rich shop management solution on the market. Now offering R.O. Writer Hybrid Cloud - experience the future of R.O. Writer with seamless real-time data sync, secure data backups, intuitive cloud-based reporting, and reliable data storage designed for busy shop owners like you.

Labor Rates

Order Management

Accounting

Parts Management

Billing & Invoicing

Inventory Control

Payroll Management

Job Tracking

Inventory Management

Job Costing

Purchase Order Management

Electronic Payments

Customizable Reports

Progress Tracking

Employee Time Clock

Repair Tracking

Invoice Management

Transaction History

Multi-Location

QuickBooks Integration

Cost Tracking

Inspection Management

Reporting & Statistics

Appointment Management

Third-Party Integrations

Access Controls/Permissions

Accounting Integration

User Management

Email Alerts

Communication Management

Data Import/Export

Sales Reports

Inventory Tracking

Historical Reporting

Labor Cost Reporting

Workflow Management

Invoice Processing

Alerts/Notifications

Reminders

Automated Scheduling

Estimating

Progress Reports

Employee Scheduling

Summary Reports

Client Management

Customer History

Windows 7

Windows 8

Windows 10

Visit https://info.rowriter.com/pricing/ and book a demo today for custom pricing to suit your shop's individual needs.

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