It has beautiful and smart pre-built GUI and UX design comprehend able by all. Cloud work order management, payment hastening via online invoicing, online billing,POS retail stores management automation , e-commerce and ERP system automation.

My organisation and I have nothing to regret since it over delivers all under one roof.

I've had a few issues with my software since subscribing but support has gone above and beyond for me in helping solve them, emailing me in the middle of the night and on Sundays. That level of support is something you'd expect out of a $250/month software.

ARI is very reasonably priced for the amount of features. I don't know how I managed my business without it. It's perfectly simple and not overburdened with useless features for smaller shops. No hidden or extra fees is the best part.

3 months ago I would have had a few things that I disliked about the software but with their latest update everything I wanted and more has been added. Sometimes I stumble on weird, very minor glitches but I believe it's due to me using an iPhone as none of these exist on my tablets.

Not happy, we’ve been complaining about slow software and highly glitchy that has been causing us major errors. We already submitted about 15 complaints. And the last one was multiple invoices are being created under the same number which will cause us so much trouble with our accounting. We hope those issues get taken in consideration or unfortunately we’ll have to look for different software.

Very difficult to operate. Only pros that it doesn’t automatically delete information entered

Unlimited Glitches, software is slow. Freezes most of the time.

I've been using this product for months now and I like the way that it keeps everything organized for you it automatically makes tables with payments,it automatically notifies customers when jobs are completed, and it keeps track of assets for your business.

I like that it keeps everything organized and I can do anything I need right from the home screen. The best thing is the service reminders because they help me make more money!

The initial setup is a little tedious and confusing but once you get used to it it's easy.

Its a great software that is very important to our work

Job cards, invoices and pretty much everything

The fonts size below the icons are too small to read. The icons used can be better and more relevant and they should all be same branding color.

I couldn't ask for anything more.

It is the missing piece of the puzzle that brings all of our shops tools together in one place.

The platform layout was foreign to me but after spending some time with the system, it is actually very user friendly.

Ecstatic!! Within 24 hours I had the PC version and 3 phones hooked up with the apps. We purchased monthly access with 10 minutes of the first tech having his phone app open to a work order in progress.

30 day trial is way too generous! Within the first invoice you already know you need this program. Simply click a few buttons to see what other tools you have.

I love everything, so many options, you're excited to discover things at every stage. If I could have one thing available, I'd ask for pre-safety inspection sheets.

I am very please with it because now i have a complete way to keep my business updated and running in a professional manner.

All the different ways to organize your business and professional look it give me. The support is also avery important aspect for me.

can't really say anything at this point

Very good so far however I’m still new learning

I’m still new to it but once set up ease of use speed

Would like to be able to talk on phone for support

Love this app especially when I got use to everything this app has to offer.

Tons of resources that are very helpful.

Little difficult setting up and getting use to everything this app has to offer which is a lot.

Invoices and estimates, online booking page

No labor time guide, and wish there were more options for invoice templates

At first I thought it was a waste of time and deleted the app (tried the app first), then I came back to it after a couple months, and used it sparringly, but now we use it much more. The features have grown, and continue to grow. I think this software is going to be among some of the big name ones, so jump on board now and help make it grow to one of the great ones.

I gave this software a chance 3 different times, and I'm honestly glad that I did. The features have grown exponentially in the last year. They offer so much more than just invoicing and work order management. The marketing, financing, obd2 scanner, it's all great.

Could be more customizable all around, or more user friendly. I wish the customer and vehicle would sync a little more easier than they do now.

Amazingly the best product on the market.

Simple to use and easy to learn. Would recommend.

None That I can think of cause its a simple program.

Very positive I have loved using it.

The mobility of the invoicing program. When I started my buisness it was mobile so the ability to write estimates on the go was a must.

Sometimes it's very slow to respond. Also the fact that I always need service to open estimates/repair orders.

I happy to keep using it with my grandfathered price. It does what I need it to do for now.

Invoicing and Vehicle Inspection Sheets.

Issues with pc use(I have not tried new windows app yet), printer problems, occasional bugs and syncing problems across devices.

My overall experience with Ari has been pretty good thus far I will strongly recommend it to anyone who has a small repair shop and getting things off the ground it has been a great tool in my arsenal to be able to communicate with my customer's effectively and professionally

The things I like most about this product is how you can customize each estimate to supply your needs of Auto auto body or diesel repair I also like the fact that you can keep your customers updated via text message or email as well as send them pictures and allow them to be able to follow along with the repair process through the job card and updates I also like the fact that the VIN decoder pretty much breaks everything down for you as far as the vehicle information

One thing that I would like for it to have is labor rates and times for repairs and also a little bit of repair information for different procedures for jobs

Great

It's very user friendly and my staff can use the program without problem

Needs a better labor guide payment program

Overall, the program is great! It has a few areas I'd change, but that's not that much compared to the rest if the program itself. It's very easy to use and easy to learn. I have recommended this program to others already.

There's a lot that I love about the program. The value is great, it's very easy to learn and to use on most areas, and it's very easy for customers to view their invoices and pay them online.

The online booking for appointments is not the best. The job cards are a bit difficult to understand and work, causing us to use invoices and estimates only. If we SMS a customer on the system itself then we cannot retrieve messages back from them unless the message our personal numbers.

Great experience, hoping to soon integrate CAR FAX so i can start reporting to them. I truly love this product, has saved me a ton of time.

The ease of use of this software to make a RO, estimate, and invoice is great. The appointment set up and website is also great and my customers love it. I also like all the integration features as well as electronic invoicing and estimates that can be approved by customer through their phones. It is a great management program for the price.

The only thing I feel should be added is for the technician to be able to add to the 3 Cs "CAUSE and CORRECTION". I have to manually edit the RO in order to add the tech notes from the notes into the Cause and then the Correction. Would be nice for the technician to be able to type this in on his own rather than me making the adjustments.

My monthly taxes to the state, my customer counts, my monthly income before and after expenses, etc.

This entire program is fantastic. All of the added features are always surprising and welcoming. Whoever put this together either has shop experience or consulted with someone with great shop experience. It’s simple accurate and easy to use. I wouldn’t run my shop without it. I’m going into my third year with it.

I don’t like how you have to go back and change the outgoing mileage to a higher number. What I mean is the outgoing mileage comes up as the previous mileage from the vehicles earlier visit.

The software has made several fantastic improvements over the past few years. When you compare the features and ease of use and low monthly price you simply can't find a more comprehensive program. Other automotive shop management programs are well over $100b more per month.

Easy to learn a lot of features that are all included at no extra cost. I've tried them all and for the money this is the best software available .

In the past it was missing a labor guide. Although the recent update included options to use Mitchell labor guide a great addition to the software

It's been great. Better pricing and the ability to switch between Android and PC is awesome

This is a great alternative to other options. It does everything that Mitchell did for shop management

As of right now there's no way to add a set (shop supplies/hazmat) fee on new invoices.. Other software has this where is auto generated to a new order

Business problem solved is closing invoices digitally. Paper and pen was how I did it before. Double the work.

Mobility was the decision maker. With hotspot work orders and time tracking is important. With inventory, parts can be added. This is a powerful app. but I am not using all the features to its potential.

The least I like about this app. is certain times it locks up or long delays. I close and open the app to solve this problem. If it wasn't saved, you will have to input again.

Appreciate that you guys listen to your clients for adding different options to make the invoice work for shops. s

The issue that I have is the response time when I'm using the app if freezes at times and then when you trying to go back it makes me want to start over. if on a client extimate portion. i click on one estimate. thne relized it wrong estimate i click back it goe back to all client list. rather then going to client estiamte list.