---
title: "NAPA TRACS vs Shopmonkey - 2026 Comparison - Software Advice"
description: "NAPA TRACS vs Shopmonkey - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/ca/auto-repair/napa-tracs-profile/vs/shopmonkey/"
page_type: "comparison"
language: "en"
---
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NAPA TRACS vs Shopmonkey
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Updated October 21, 2026
# NAPA TRACS vs. Shopmonkey: 2026 Comparison
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Updated October 21, 2026
# NAPA TRACS vs. Shopmonkey: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/)
[NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/)
4.2
[(264)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/)
Starting Price
$109.00per month
Free trial: Not available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses NAPA TRACS
Based on 264 reviews
- Popular among: Small businesses
- Most common industry: Transportation (82%)
- Top use case: Auto Repair (77%)
66% of users recommend this product
[](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/)
[Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/)
4.6
[(271)](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/)
Starting Price
$239.00per month
Free trial: Not available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Shopmonkey
Based on 271 reviews
- Popular among: Small businesses
- Most common industry: Transportation (83%)
- Top use case: Auto Repair (41%)
84% of users recommend this product
[](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/)
NAPA TRACS
4.2
[(264)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/)
[](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/)
Shopmonkey
4.6
[(271)](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/)
+
Add product
Add product
## NAPA TRACS vs Shopmonkey: At a glance
* * *
Product ratings at a glance
| | NAPA TRACS | Shopmonkey |
| --- | --- | --- |
| Overall rating | 4.2
264 reviews | 4.6
271 reviews |
| Ease of use | 4.1 | 4.6 |
| Value for money | 4.2 | 4.5 |
| Functionality | 4.1 | 4.5 |
| Customer support | 4.4 | 4.6 |
| Ease of deployment | 4.0 | 4.4 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 535 reviews from Auto Body
* * *
Accounting
3.0
Appointment Scheduling
4.4
Communication Management
4.5
CRM
3.6
Employee Scheduling
N/A
Estimating
4.7
- Parts Management: 5.0
- Inspection Management: 4.9
- Estimating: 4.7
- Customer Database: 4.7
- Labor Rates: 4.4
- Order Management: 4.4
- VIN Lookup: 4.4
- Appointment Scheduling: 4.4
- User Management: 4.3
- Quotes/Estimates: 4.3
- Service History: 4.3
- Point of Sale (POS): 4.2
- Billing & Invoicing: 4.2
- Customer History: 4.2
- Work Order Management: 4.2
- Third-Party Integrations: 4.0
- Maintenance Scheduling: 3.7
- Inventory Management: 3.7
- CRM: 3.6
Accounting
4.5
Appointment Scheduling
4.3
Communication Management
N/A
CRM
4.4
Employee Scheduling
4.2
Estimating
3.8
- Customer Database: 5.0
- Maintenance Scheduling: 4.9
- Customer History: 4.8
- Order Management: 4.7
- Inventory Management: 4.6
- User Management: 4.5
- VIN Lookup: 4.4
- Labor Rates: 4.4
- CRM: 4.4
- Work Order Management: 4.3
- Quotes/Estimates: 4.3
- Appointment Scheduling: 4.3
- Billing & Invoicing: 4.3
- Service History: 4.2
- Employee Scheduling: 4.2
- Reporting & Statistics: 4.1
- Alerts/Notifications: 4.1
- Point of Sale (POS): 3.9
- Estimating: 3.8
- Purchase Order Management: 3.5
- Third-Party Integrations: 3.4
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
OECNot enough reviews
](https://www.softwareadvice.com/auto-repair/oeconnection-profile/)[
TireConnectNot enough reviews
](https://www.softwareadvice.com/crm/tireconnect-profile/)[
PartsTechNot enough reviews
](https://www.softwareadvice.com/auto-repair/partstech-profile/)
- AutoServe1
- 360 Payments
- AutoVitals
- QuickBooks Online
[
QuickBooks OnlineIntegration rated 4.2 from 24 reviews
](https://www.softwareadvice.com/product/393202-QuickBooks-Online/)[
PartsTechNot enough reviews
](https://www.softwareadvice.com/auto-repair/partstech-profile/)[
QuarksUpNot enough reviews
](https://www.softwareadvice.com/product/461965-QuarksUp/)
- ALLDATA
## Reviews
* * *
Positive review:
AG
Anthony G.
Wholesale parts mgr
Automotive, 51-200 employees
"Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors"
Jun 18, 2026
Negative review:
AG
Anthony G.
Wholesale parts mgr
Automotive, 51-200 employees
"sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing"
Jun 18, 2026
Positive review:
ST
Starre T.
Assistant
Automotive, 2-10 employees
"Good for tracking the vins and labor time and repair"
Apr 13, 2026
Negative review:
AP
Alissa P.
agent
Transportation/Trucking/Railroad, 2-10 employees
"The system can feel a bit outdated and has a learning curve."
Apr 23, 2026
Positive review:
TW
Taylor W.
Accounting
Automotive, 11-50 employees
"We also really like the formating of the invoices and how they very clearly display the needed information"
Nov 7, 2025
Negative review:
ST
Starre T.
Assistant
Automotive, 2-10 employees
"Laggs to much it can be expensive for the smaller companies does not go with non nappa"
Apr 13, 2026
[Read all reviews](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/)
Positive review:
AP
Alissa P.
agent
Transportation/Trucking/Railroad, 2-10 employees
"It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability."
Apr 23, 2026
Negative review:
RA
Rania A.
Bookkeeper
Automotive, 2-10 employees
"The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance."
Sep 26, 2025
Positive review:
AP
Alissa P.
agent
Transportation/Trucking/Railroad, 2-10 employees
"It makes running daily operations much more organized and efficient."
Apr 23, 2026
Negative review:
BG
Bruce G.
President
Automotive, 2-10 employees
"My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way."
Aug 25, 2025
Positive review:
CS
Cherif S.
HR Manager
Sports, 2-10 employees
"The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time."
Mar 17, 2026
Negative review:
SL
Spikes L.
Owner
Automotive, 2-10 employees
"This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business"
Jun 3, 2025
[Read all reviews](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/)
## Customer support
* * *
NAPA TRACS
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Shopmonkey
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
## Training options
* * *
NAPA TRACS
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Shopmonkey
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[ARI vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/napa-tracs/)[ARI vs Shopmonkey](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/shopmonkey/)