All Omnique Reviews
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Dave
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Omnique Software Review
My experience with Omnique software has been outstanding in all regards. I have worked with other software companies in other industries and this company by far and away is one of the better ones to work with. One thing to note is I am not from the auto, truck business and the help team has been very supportive of me as we have worked thru various issues in helping me understand this software.
PROSI like the fact that user help is very responsive to my questions, issues. The help team is very knowledgeable and have help me after the initial setup to how the data works and what reports to use to to help grow our business. I also like the fact that the developers are also very responsive to ideas to improve upon the software package. We also have no down time with this software.
CONSThe initial setup could have been better, however the help teams fast responses have far more than overcome the initial setup and understanding of how the software works.
Vendor Response
Dave - thanks so much for the review. Our team is constantly tweaking their onboarding and training process to get things right for our customers. I'm glad that you were able to work with the team so well. Thank you for your business!
Replied December 2023
G. Frank
Verified reviewer
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Omnique is worth considering and is constantly improving
Omnique was a great improvement over my previous software. It has made us more effecient, saved us money from vendors by on line ordering, and allowed us to implement pricing matrixes within the program.
PROSWhat I like about the software is that it was relatively easy to learn and I have always been able to reach technical support when I have needed to do so. I like the fact that we have the ability to message customers from within the program. It also populates vehcile information from either license plate or VINs through CarFax. This saves time and provides useful repair history.
CONSI do not like having to go through multiple windows to check parts pricing from different vendors. It also does not generate a specific closeout procedure to go through although you can accomplish the same results.
Reason for choosing Omnique
Because other Car-x Franchises were using the software.
Reasons for switching to Omnique
Auto Repair Boss was too simple, didnot have enough features and required too much work to build estimates.
Deatra
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed May 2022
Not suitable for big car lots with service departments
It has been an ongoing battle to get issues with the program fixed and we are only 5 months into using it. I do not understand how this program could be used by so many shops and none of the many, many issues that we have found never been addressed before.
PROSI cannot think of one thing that I like about this program.
CONSThe reports are awful. The steps it takes to complete anything is way too time consuming. You have to hunt and dig for information.
Reason for choosing Omnique
There was nothing else offered to us.
Reasons for switching to Omnique
The finance part of program was being made obsolete and we needed something that worked with the new one. Big surprise, Omnique and IDMS do not speak the same language! They somewhat work together but in more ways that not, they do not work together.
Jorge
Automotive
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Wanted to commend Omnique on their version 5 of the shop management software.
The program is saving me time and once some more things are dialed in, will streamline my front line make ready procedures.
PROSIt is a very dynamic program, that once it is set up, will allow you to build a complex ticket in under a minute! If you are building a ticket with something new and realize you need to have it set up, boom! you can just adjust and increase future productivity.. Another good thing is the self populating vehicle and customer information. All together, the program is saving me time and once some more things are dialed in, will streamline my front line make ready procedures. Thank you for your online help also, it is super convenient and helpful.
CONSThe parts interface could use some improvements to be able to compare vendor prices easier. Passing customers/vehicles from iDMS could be faster.
Darryl
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Service Advisor
Omnique is a fantastic program with a fantastic team standing behind it. Simple, easy to use, affordable & intuitive. They listen to their customers and make proactive changes to their system. Can't wait for their official cutover to the new HTML5 design. Big thanks to Kris, Erik, Greg, & all the others at Omnique who make it happen. You've changed the way we do business!
PROSClean, intuitive design with a fantastic team behind it.
CONSCurrent version is a little slow, but I've seen the new version and I know it will be speeding up very soon
Joe
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2013
Plain and simple... YOU NEED THIS SOFTWARE.
This software has reduced my overhead by eliminating servers and leveraging equipment I already had. I am a workaholic and because this software is web based I can use it anywhere. Even on vacation if I need to ship out a quick quote and don't have anyone available to do so. I have saved thousands over Mitchell and all data. Ps you can add customer cars just by getting their plate number and it vins the car for you. No more fat fingering. I have used this software for a couple years and it keep getting better. The customer service is spot on and friendly and knowledgeable. I would like to see Mitchell do that.
JOHN
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2012
Remotely Stupendous!
Highly recommended especially for an owner that has multiple shops; or one that wants to monitor from home, or on the road.
PROSThe main reason I bought this service was that it was the only automotive shop POS system that could be operated remotely. It's Internet based, so they can update new features overnight without the hassle of loading software on every terminal.
CONSNot really any that I can think of. Anytime we come across an issue, or suggestion, they implement in the next upgrade which is seamless for the user.
Eric
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2013
Great Software @ a Affordable Price
As a first time small business owner and after trying a few software's, the help I have been getting from Omnique's Account Manager ( Monique Mondragon ) has been amazing , I did not think I would find an affordable software that would help me start this new stage in my career that would include an exceptional customer service , but after using Omnique for a few months I'm glad I decided to stay with them, even though I'm still learning how to take fully advantage of this software,I knowing that I got room for expansion within the software makes it even better.
Dan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2012
Very Happy With Omnique
High marks overall - thank you Omnique!
PROSAs an owner & user, having a web-based applciation is a must. The ease of use for one shop and multiple shop to be viewed aggregately is fantastic. My service staff and technician staff can use it just as easily. I find it very uncommon how open the development staff has been to implementing recommendations that are beneficial to all.
CONSNot any worth mentioning
Pierre
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
The best Software
Omnique is the best software system on the market, you can access the software from any location. I operate a repair garage and car dealership, from my dealership office I can see all the repair order and all the statements without going to the garage. The software Is very easy and friendly to operate. I recommend this software to any size garage. Pierre Chelala Masters Auto Sales Cleveland, Ohio 216-458-3103
Matthew
Verified reviewer
Automotive, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Omnique is a stable product that works well with iDMS
Stability. It works like it's supposed to. The software is a bit dated and limited on features, but the core functionality is rock solid.
CONSDashboards and workflow management are extremely limited.
Fritz
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
Awesome system!!
I have been very impressed with the customer service and help in learning, training my managers. I appreciate the listening to ideas and actually working to implement them. I would recommend this system to anyone in the industry. It is the next BIG thing in my opinion.
Mike
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2012
Omnique Shop Management Software
Omnique is definitely the easiest to use and I love the text messaging and parts ordering features. Thanks a lot guys!
PROSOmnique is super easy to use and works great for making RO's. I really like that I can log in to my shop from anywhere.
CONSNone really
Michael
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2016
Really great software and easy to use.
Omnique was really easy to get started using. Since I access it from the internet I dont have to worry about what is installed on my computers. And as a small shop its a great price. I only pay for what I need.
Joe
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2013
Wow! does exactly what it says... and more!e!!
Ive been using the system for a year already and am more happy with it then ever! Great customer service Ina rock solid system that has had zero down time. I can access it anywhere on as many computers at once. Super! One of the best investments we've made.
Matt
Used free trial
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed October 2013
A good program
the program is very nice to have in the shop. It can be a little tricky but the omnique staff is just great; escpecially #Monique. with every month and every change it gets that much better.
Eric
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2013
Great Software!
Great online Service Shop software! The only con is I wish it was fully compatible with Safari but Firefox will do for now. Other than that, no complaints!
R
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed October 2013
Great system
The support staff is great (Monique Mondragon) she gets back to you promptly and assist in any way she can . The system is great .
Alton
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
Could not ask for more
Could not do business with out this, I can remotely monitor and aid my business from 1000 miles away.
Adam
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2013
Best Automotive Program
HUGE PLUS !! LOTS OF GREAT FEATURES