My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.

1. Had problems with querying data (IE History) Was told that this issue would go away if I migrated to Generation 2. I was skeptical. RO Writer was absolutely correct. Looking up info is now incredibly fast thanks to the SQL Server back end. 2. Sales, Install and Training called me WHEN they said they would and everything worked around my schedule, couldn't have asked for it to go better. The team was fantastic. 3. I have several different POS systems. RO Writer is my favorite when it comes to ease of use, hands down.

I honestly don't have any cons to list here. I am upset that I didn't migrate to Generation 2 sooner.

The Support team at RO Writer are awesome. CSR respond to all our issues in a prompt manner. The Level 1 and 2 support staff can fix any issues we have in the same day. It happens on all software packages these days.

What we like about RO Writer is the ease of use and the ability to navigate through the Software. It is very user friendly even for new users. The Accounting side of RO Writer is a must for shops looking to increase their profitability, knowing where the Margins are is very important. Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

Speed issues, but we are on an older version and soon moving to the newer 2.3 version. Sometimes the older version will run sluggish but our database has grown leaps and bounds over the last few years.

RO Writer was a solid option for a shop management system about 10 years ago. The software is very comprehensive and highly customizable. That said, we have suffered from constant technical problems over the last several years. RO Writer tech support has required us to spend a small fortune updating and replacing network hardware(including our server) to fix the technical problems, but the problems were never fixed. After spending a ton on upgrades to our network, we finally gave up and replaced RO Writer with another software. I've been trying to contact their billing department for months in order to be released from our service agreement due to the constant technical problems, but I can't even get them to return my calls or e-mails. RO Writer was originally designed around a Microsoft Access database, which is ancient technology in 2021. The "new" version(which they will charge you another $10K for and make you sign a 3 year agreement) is based on SQL, but it's half-baked and doesn't function properly. This software should have been scrapped and totally redesigned a decade ago, but the company keeps dragging along their antiquated system and selling it like it's a modern shop management system. Let me finish with this: If RO Writer's website was based on the same technology that their software is, NOBODY would even consider buying it because you would load the website and realize it was designed with twenty year old technology.

Good parts ordering options and great product documentation

Constant crashes, extremely slow response from software. I spent half of my day staring at my screen waiting for RO writer to catch up with me.

Thank You R O WRITER for working hard to get us going and doing a GREAT JOB.

I thought I lost everything on a Friday afternoon. Went out and bought a New Server and one Workstation. Called R O Writer and was up and running on Monday, without losing anything except one day of work. Found out by R O WRITER, after software was installed that the Backup that CARFAX does every night had all of the DATA I needed to get back up and running. I thought that weekend I wad Dead in The Water.

Not being able to set software to back up Automatically. Other than not having this on my version of R O WRITER, I believe it is a Great Software for Vehicle repair.

i think its getting better every day. I think its still the best point of sale software out there. I dont think there is the perfect system.

easy estimating at All three of our locations. I really like the new updates with the new version. Another thing i like is the the new smart status on ro touch.

it locks up at times, and i"m sure its probably something we did wrong along the way. The system gets better every day. I think this system is going to be awesome, once all the bugs are worked out.