Shopmonkey gets it, they understand what we need and are always right there if we have questions or suggestions!

It's modern and up to date. I can text customers quotes(and they can authorize), paid receipts, invoices, appointment reminders. I can log in from home or in the car on my phone and check everything. We are a new shop that opened in 2018, I stumbled upon Shopmonkey and was thrilled, signed up immediately for the trial, best business decision we made, makes our lives easier how everything works. Every user can be personalized with what the can see and do, the reports are seamless. Most of all our customers love the online quotes, texting etc.

Nothing, Shopmonkey team is always updating and improving the software.

Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts providers in one single page that I didn't even know about, it brings the parts that I choose into shopmonkey and instantly applies the pricing matrix that I was using by hand to every single part. And my favorite part is that it helps us get our labor guide pricing at an instant. Estimates that used to take me about 4 hours to have to my customer are now ready in less than 5 minutes. It's a tool that has simply reduced my time at the computer so that I can focus on the cars and communicate with my customers.

Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification.

My only con for this software would be the price per user cost, but the experience far outweighs this con.

On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.

Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily

UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue

The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!

Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office.

Really not a lot to dislike with ShopMonkey.

The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others.

The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago.......

No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging.

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!

I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional.

I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board.

Beyond excellent!

First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes.

Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense.

Shopmonkey is extremely user friendly. All of our technicians log their daily work/hours and they say its the easiest thing they have ever used. The reporting system makes my life very easy since I am in the office doing all the accounting. Being able to add tags and put notes in is great as well and they are color coded so they stand out!

We do a lot of custom jobs here and it would be great if multiple technicians could punch into one section of a job at a time. Another feature I think would be really useful is having the last 8 digits of the VIN number more prominent for ease when calling the dealership.

My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now!

It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once.

I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app!

I really love the way Shopmonkey is easy to use. I have tried many other shop management systems and NONE are as simple as this one. I truly love the carfax integration, it makes life so much easier, and although there are other shop systems that also have this feature, it definitely wasn't as easy to use as Shopmonkey. In fact I had issues trying to access the carfax information in other systems. I also love the payment terminal, its very modern and easy to use. I am beyond pleased with Shopmonkey.

There is nothing that I really dislike about Shopmonkey. If I must say, one thing that would work well with the software is adding the option to not only add customer information but also company information. Adding a customer or company switch when adding a new customer would work well here. For Example, as a shop manager I work with a lot of other shops and fix some of their vehicles adding them into Shopmonkey can get complicated because they don't go by first or last name which is required to add a new customer.

The system being cloud based is very nice.Shopmonkey is a decent system.

Easy to use. The final invoice looks professional.

When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better.

10/10. Makes running and operating the business easy.

The ease of managing of work orders. Nice to look at and simple to navigate.

No easy customer follow up system. No way to request reviews from customers post service.

Stellar!! It's a 100% vital part of every day at my shop!

Work order management is stellar, and customer support is second to none! I recently needed a specific wiring diagram that wasn't immediately available and [SENSITIVE CONTENT] from customer support helped me quickly and got me the info I needed in a timely fashion, and was friendly and helpful throughout the process.

Motor integrated diagrams and lookups isn't as comprehensive as I'd like. Not ShopMonkey's fault but if I have to pick something I like least.

Quicker accounting processes. Less time spent on the computer, more time in the shop. Great for tracking employee hours.

I like how well the software 'flows'. It is pretty quick to learn and become efficient with. I especially like the support team. They are constantly listening to their customers and improving the software!

I currently don't have any cons. As with any business software, there are times when you have to adapt the software to your situation, but then any of the small things that I was bothered by end up getting addressed in a future update.

This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update).

There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop.

We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.

Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc

continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly.

This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication!

There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget.

Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and no implementation of upgrades seem to happen. I have 1 basic functionality problem that I've mentioned several times, no response or attention given to it whatsoever... seems they are looking into launching Shopmonkey 2.0 with upgrades that they should have been making along the way. I fully expect them to wait and charge more for the 2.0 version and then and only then will problems be solved that should have been addressed after numerous attempts to get the glitch corrected. I have basically given up hope that it will ever be addressed and I have begun the search for a software to replace this system, primarily due to the lack of customer service.

The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.

When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.

We are using the system to run an auto repair shop with five technicians. Our lead mechanic with 25 years experience in the industry working for several different shops and dealerships is blown away with the ease of use and loves communicating with clients through ShopMonkey. We have the system installed on several mobile devises that our techs carry throughout the shop, which makes inspections, quotes, work orders and customer communication extremely efficient. The customer messaging system (which I was skeptical of at first) is great, and our customers are really happy to use it. This makes documentation of approvals seamless and saves us a huge amount of time trying to call and talk to customers. We have the system integrated with Stripe and Quickbooks, so accepting payments and book keeping is competently taken care of. Our customers can't believe how easy it is to set up an appointment, get notifications of quotes, messages to and from our techs, and then they can just pay online with a credit card when they are notified their car is done. They look at us like we're crazy for making the process so easy for them, having been so used to the old way of interacting with repair shops. We have also found that this streamlined customer interaction is building trust with our customers as there is compete transparency with the work they are approving and paying for. Thank you ShopMonkey!

Completely online allowing us to go totally paperless. Lightening fast quote generation that seamlessly ties to labor guides. A simple and effective customer messaging system that our customers actually want to use! Easy to understand reports with no extra baggage that are easily filtered. Stripe and QuickBooks integration that just works. A support team that is ultra responsive and quick to implement new ideas. Absolutely no downtown or system errors. It is so nice that someone finally brought the auto repair industry into the 21st century!

Nothing. It is EXACTLY what I want. Looking forward to more integrations and features as the team advances the software.

The thing that I like most about the software is the support. If there is ever a question or concern that myself or my team have, the Shopmonkey support team is fast and extremely helpful. The program checks almost every box that our business needs to operate. The boxes the program does not check, they are in the process of implementing with their amazing engineering team.

Creating a repair order is exceedingly simple. Our company model of after-hours fleet maintenance requires that our technicians have to create repair orders, thus having a program that is simple to use makes life better. Plus, our clients love the text communication feature.

There are some items that Shopmonkey does not have that would help my business. For instance, batch payment so that I can apply payments to my fleet charge accounts more easily. However, that is being developed with their engineering team and scheduled to roll out soon.

Overall the experience with Shopmonkey has been a positive one. When problems have arisen the support team have been fantastic to deal with and have taken feature requests in stride. I feel that the members of support that I have dealt with genuinely want to help and care about me as a customer.

Easy to use. Quick to learn. Visually appealing. Easy for customers to understand. Integrated communication with customers. Awesome support staff with usually no wait time. Prompt resolution to problems. Listening to customer feature requests. Suggested: -Ways to process warranty, ie show what it cost the shop while still zeroing prices for customer. Would show as a complete loss to the company. -Way to set up customers that may be tax exempt, ie car dealers who are PST exempt. -Better options for procedures and labour time look ups, I understand Motor is available but it would be nice to have other options that are more in depth than Motor. -Better Reporting. Profit/ loss report. PST report. GST report.

Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error. The logic to integrate with Quickbooks is flawed for Canadian use. There is no way to process warranties that shows a zero dollar amount for the customer without applying a discount.

It's been very smooth across the board. We brought it on as an appointment scheduling tool as well as a Mobile Repair Potential when we're out on jobs and delivering bikes for pick up or drop off.

As a bike shop owner things have to be organized. The system allows me to quickly organize a large docket of requests and organize them by priority and types of requests. This is huge because it allows us to quickly communicate to our customers and give them realistic expectations prior to their arrival.

The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more into other POS assets. We currently have it integrated onto our website and is working smoothly - ideally if it were able to integrate with our POS system that would be perfect. It would be nice to create contracts and subscriptions that are based around small businesses like ours as well or have flex plans but all in all I think what you're offering is of fair value. We're still moving off our old system and training the staff on the new system is the only hurdle in that we are back logged on the old one.

You can stop reading reviews. EVERYONE loves this app. If you have an automotive business, this is the app you need.

The Software Support Team is the #1 reason to use this software. Any company can build an app that functions, but the team at Shopmonkey has not only built an amazing app, but they are always available to fix any bugs you may run into immediately. They are constantly in the process of growing the app and adapting it to their clients use. They care about you, your business and how the software works for you. Beyond their support, the app features are virtually perfect and always growing. The ability to send text confirmations and receipts to clients got me hooked. The way they've set up the intended workflow is simple, but powerful. There is no jumping from screen to screen to complete one task or look up information.

This app only supports quickbooks online for accounting integration and Stripe payment gateway for in-app payments. I use XERO and Paypal for my business - literally the only downfall. While having these integrations would be nice, the value of this product as a whole makes up for anything it lacks.

I asked them if I could write a review because we like their product so much. Our customers now say things in their reviews of OUR company like, "This shop is so organized and professional - they send reminders about appointments and invoices over text so everyone knows exactly what's going on." That's not us - that's Shopmonkey!! We're a small (growing) team. Before Shopmonkey, one of our weak points as a business was "dropping" customers inadvertently because their calls or emails got lost in the sea of interest. That doesn't happen anymore and we almost exclusively communicate with customers through Shopmonkey.

We own and run a van conversion shop. Shopmonkey has literally saved us hundreds of hours of stress and disorganization - and we've only been using it for 4 months. The layout is intuitive, the workflow ensures we don't drop customers, their invoicing is far more elegant than what we were using previous (QBO). Their customer service is first-class - fun, helpful people who are always there to solve problems and hear our requests for new features. I can't imagine running our shop and NOT using it now that we know what it feels like to have everything in one place.

There are some features we are hoping will come out soon, like the ability to communicate within the software with techs or other service writers, synching the calendar with Google cal, and being able to send purchase orders directly to vendors. Several of our biggest problems/desired features with the software recently were added in the latest upgrade!