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Mike

Internet, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Good Multiple Device Testing

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Aris

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

The full web testing suite

We are testing our website projects against all browsers - operating systems and devices to fix errors, bugs and behavior. Without BrowserStack, testing on all those devices and browsers would be impossible to afford and maintain.

PROS

We are using BrowserStack to test our web applications on every platform there is and fix all bugs, design glitches, gestures etc. Having all those different devices, operating systems and browsers available is impossible. Thanks to BrowserStack not only we can test our websites on different browsers-platforms but we can document and verify everything using screenshots. The GeoLocation testing is very cool because we can test our websites which are available only in our country and need to know for sure if the website restricts user functionality for the rest of the world.

CONS

The plans that include Selenium which is of interest to us, are very pricey and it's difficult to afford if a company has low-budget websites on its list. For big companies that handle big projects with thousands of users these plans are affordable and a must-have especially for Single Page Applications and high-traffic websites.

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Hasitha

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

If you're looking for a solid "cross-browser" testing tool, "Here it is" The best on the market..!

It saves my time and money. As a tester we can't afford each and every resources to test our applications. That is why I choose browserstack. It helps me to complete my executions without any issues. It helps me to build a better product without any bugs.

PROS

01. When we made a web app, we bring it through the cross-browser parallel testing plan. because we didn't have any inhouse resources to test it on multiple platforms with different browsers. It need more resources. But browserstack will do it for us. It is a life saver. 02. second thing is "live testing" and "UI's", It's very easy to use and very understandable. 03. They provide 1500+ real devices and simulators to execute our workflows. Because of this real devices our testing process will more quicker than simulators. 04. They are providing a real environments (Real devices) to test your applications. And it allows you to take screenshots of your current screen (Live Test). 05. Browerstack cloud helps to deploy parallel executions without any delays. It's very faster than other cross-browser testing applications. 06. Browserstack provides more reliable and secure local testing features.

CONS

01. couple of times we had glitches on a testing devices. I think it's because of the connection issues. But it's not a big deal. 02. Response time is slower sometimes. It's also depend on your network connection.

Igor

Investment Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Great Tool

PROS

Being able to watch UI tests run, parallel runs

CONS

Occasional flakiness where tests wouldn't find elements which are locally reachable

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Luan

Verified reviewer

Banking, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

PagBank reviewing BS

Most of the part we automate our UI testes with BS. So, it a crucial part of our daily development process. We also use BS to test our iOS application into several devices. Recently we discovered a bug in iOS 15 that was just solved because BS. Our MacOS's at the time were not updated with BigSur, so we were incapable to install our application with iOS 15 (because of Xcode). So BS come to our rescue and we could test, debug and delivery our app without the bug. In overall, my experience with BS is really great! Nothing to proclaim!

PROS

I like the most in BS is the easiness to use. It is quite simple to build our application and test in n devices. It is also fantastic how easy is to use another devices and the amount of different devices (in iOS mostly) turn our tests and even find some bugs a lot easier. We in PagBank are loving using BS to test our product and to guarantee a great software to our customers.

CONS

I think that BS need to provide new devices for Android platform. Here in Brazil we have a lot of devices that is most common use in our customers base, but we can't find theses devices in BS. I also like to ask you guys a better responsiveness about the bug that we sent to you! It is quite annoying not getting a answer about the problem.

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Aaron

Verified reviewer

Education Management, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Test without having 1000 devices

We have been using Browser stack for a number of years. Still seems to be the best, most cost effective tool on the market. Good for the tester to check possible issues before each of our software releases and to report back to the developers.

PROS

Easy to swap between devices for testing on different browsers on different devices. Gives a good idea of what things will look like (not always perfect but very close), price is excellent and they are always adding new device and browser combinations. We like the support of what might be considered defunct or out of support devices and browsers as 5% of our market still uses these. Great for testing old versions of Internet Explorer too. Allows us to quickly test and check reports of issues from users on our range of in house solutions and systems.

CONS

Not always 100% accurate to the device/browser mix. We sometimes need to grab a device just to check when the issue cannot be replicated. This is only a couple of times a year.

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Sujith

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

One stop for all testing roadblocks

PROS

In the old days, it was rather hard and time consuming to test and upload any Dev changes unless it has been thoroughly tested and ensured all across all platforms. The tricky part was not to test but the availability of these devices and platform to make life simpler for a QA team. With browser stack you can span across OS and browser and even test your app without relying on multiple tester. It has ensured it has covered all the basics as well as cope up with the increasing demand of new OS and browser that people look forward to use and ensure a bug free product

CONS

Since this is one of its kind product it is hard to find a drawback with it

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Tigran

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

BrowserStack review

In general this software is very usable nowadays in web development mostly for front end developers for testing web apps responsibly and debugging it without using extra machine within one place.

PROS

It's the best app to test your web application in the most popular platforms. It has major usable systems Windows, Mac, Android, IOS, including the old versions of these stacks. You can run the os and launch the preferred browser and test your app. Beside that It provides developer tools, and you can test it even app in your local machine and debug it.Beside that

CONS

There are some drawbacks of this software, one is it loads slow than usual, starting from loading site and during testing process. The second issue I faced sometimes, it closes browser inside it's environment for no reason and you should do your working steps again and again.

User Profile

Simisara

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2020

Enables manual and automated testing on virtual devices

We use browser stack for testing of our developed websites across multiple devices as well as for cross-browser testing and testing on different versions of browsers and OS. It provides many device options and older browser versions.

PROS

Availability of virtual devices to test websites on. Ability to inspect the code on the devices to identify the issues. It offers to test on the local machine/development server too that is very handy for developers.

CONS

It would have been better if there were more devices available with different screen sizes as certain bugs are identified in certain devices only. It consumes lots of bandwidth. Safari browsers sometimes crashes on local server testing.

User Profile

Wilco

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2020

The best way to test your websites on multiple devices

It is a great tool for marketing bureaus and web developers to test if websites work correctly across all devices, and to debug complaints of issues that occur on certain platforms.

PROS

It has a very large list of devices and browsers of all kinds of platforms. BrowserStack makes it easy to test the working of your website on all of these platforms and browsers. It has a feature to use your computer as a proxy so you can even test websites that you are running locally. It allows you to debug problems on specific devices that you don't own. Free for open source projects.

CONS

There are no Linux/Ubuntu devices available for testing. Also, it is a bit expensive for small companies that don't use it that often, but only once in a while. There is only a subscription plan and no pay as you go plan. The responsiveness of the devices can be a bit slow sometimes, but that may depend on my internet speed.

User Profile

Nehal

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2021

Cross-Platform testing made simple!

PROS

1. In our organization, we are using to test the mobile applications and web applications and it is a smooth seamless tool for testing at different browsers 2. The best thing is we can test apple based safari browser on Windows too 3. We are testing from a single control point for all the browsers which saves a lot of time and effort!

CONS

1. It gets tough for us to take screenshots while testing on this tool and share it within the group 2. It is a bit slow 3. Automation scripting is not available

Pascal

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2021

Review from an administrator of BrowserStack

As Administrator my impression are good as like mentioned in pros section, the maintenance is not so high. One point that I think is a shame is the way the live testing seats are handled. Seats must be dedicated to users and they are underused.

PROS

- Configuration easy to build. - Little maintenance and support from administrator side. - Users and Teams of each project can easily use the system and get support. - Stability and functionalities.

CONS

- This system is good but not cheap. - Missing flexibility in managing Live testing seats. - Some of our Teams used specific framework which are not supported (Flutter for instance). - Need to rely on each Team to ensure follow up on what's executed on BrowserStack.

Reason for choosing BrowserStack

Before we have had our own Selenium-Grid for web-browser testing. I don't konw if some other products has been evaluated. We moved to Browserstack because it offers both kind of testing, web and for the mobile devices. Initialy idea was really to reduce tthe efforts to maintains these systems on our side.

Amey

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2021

Good Tool for Testing app on different devices and platform.

Main Problem for testing apps is Limited set of devices in inventory. BrowserStack removes this hurdle by providing developers, testers a platform where they can test apps on multiple devices. It was very difficult to have different sets of iOS devices as they are very expensive and also their simulators are working on only mac machines. But with BrowserStack one can test apps in real environments. It provides the same features like real devices with pre installed apps. You can also debug consoles to find any errors. Hence really handy and useful. So I would recommended BrowserStack if you want to don't spend extra money on different devices. You can choose BrowserStack and be relax as you don't need to worry about theft :-)

PROS

Variety of devices. Testing in Real Environment. Easy to manage with team. Easy to start and stop Sessions. Easy to install Applications from different platform. Love that they have Test-flight options separately Error handling becomes easy using console. Cost Saving as user don't need to buy multiple devices.Especially iPhones and iPads

CONS

There were few issues I came across. Sometime Setting app from iPhone didn't work. You need to close session and restart again. Subscription cost is little on higher side as compared to competitors But it's worth. Power consumptions is more. Some time its get slow. User has to restart session.

Trevor

Internet, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2018

Powerful but frustrating

We've used BrowserStack for years, but have had enough problems with it that we're in the process of considering alternatives, particularly Sauce Labs.

PROS

BrowserStack lets you interact with websites in a wide array of browsers, both desktop and mobile, running in the cloud.

CONS

There are inconsistencies from one session to another. Sometimes I'll log in to a browser session, find the browser unusable, and will have to log out. The inconsistencies are especially frustrating when trying to use BrowserStack for automated testing, as tests will fail at random.

Hemendra

E-Learning, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Best Cloud Based Testing Platform

Has been a great experience. I have integrated this tool in two organizations and both time experience was smooth.

PROS

It has been a nightmare to maintain grids for executing automations tests with lot of limitations - like slowness, high down time, dependency, limited browser coverage. Browserstack has helped us overcome all the limitations associated with selenium grids.

CONS

I think its overall a great tool, some of other capabilities would be great to have like performance testing, Security etc..

Reason for choosing BrowserStack

Because it was best fit for our organizations considering it meets all our internationalization needs as well.

Suman

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Efficient test automation for cross browser and device testing

PROS

Browserstack provides us with an ability to test multiple browsers and devices without spending a ton of money to create and manage a device farm. Support team has been very effective in resolving any issues we saw with integration or use of the software.

CONS

We find that testing real devices is faster than testing on browserstack.

Mitesh

Information Technology and Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Its very use full to validate our web application in different environment e.g. Mobile,tablet or Web

It is very use full to validate front end of web application in different type of platform as well as different versions of browsers.It reduce lots of work efforts of QA to moving one browser version to another. Simply just select version in which you want to validate your web application and it will give you output.

PROS

Before using the browserstack we have added lots of burning hours of team into validate web application with different environment. It is Doesn't matter that what version of browser you use. Browserstack provides you approx all version of chrome,Mozilla,Internet explorer and many more. You can easily QA your web application in all the browser easily with browserstack. Its also provide mobile and tablet view of your application so your QA should easily validate the application.It reduces lots of effort and QA become more faster using this.

CONS

Sometime its not working properly or provide perfect output. Defiantly its rare case but i hope upcoming upgrade it will be resolved and lots of other feature.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2019

Decent

PROS

Somewhat solid software, with some quirks.

CONS

It's expensive for what it does in my opinion.

Jeff

Financial Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Saves a lot of time and budget for testing on different platforms

PROS

I used to do marketing web everyday, and BrowserStack has helped me test the site on different browsers on different platforms and sizes easily. For some bugs that clients said happened in some specific environment, sometimes it's hard to reproduce. It helped me a lot and saved a lot of money for not having to purchase a same phone/laptop for testing. Love the browser plugin which allows you to test private or local sites, makes testing super easy.

CONS

- It gets more and more expensive. - Sometimes it's pretty slow. Other than that, not much to complain

raghavendra

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

I will recommend browserstack who needed to verify multiple environments

I am feeling good with BrowserStack when I need to cover specific device and browser

PROS

Huge collection of device coverage and browsers

CONS

Still need to improve loading time of the device to appear

Aleksei

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

review

PROS

cross platform/browser testing I like about this software

CONS

nothing specific I didn't like about this software

Vijayakumar

Computer Software, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Functionality offered in cross-browser testing

PROS

I like the ease of the use when it comes to testing of cross browser testing. The support we get from the team in working with the alignment for cross browser testing and providing the binary when the issues were raised was really appreciated.

CONS

The team is mainly concentrating in regression testing and the test cases automated used for Cross browser testing.

Shreya

Information Technology and Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2019

Good Coverage in less time

Our project usually needs a full coverage report at every sprint end. It's almost impossible to come up with it if not for BrowserStack. It's completely amazing for all testers and even for developers.

PROS

- Allows parallel execution with a very good speed - Being a tester it becomes impossible to download all browsers and versions on different devices to perform testing so it acts as a savior - Gives maximum coverage in terms of cross browser testing

CONS

- Sometimes takes a lot of time to respond

Karyn

Banking, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Great support team

Overall positive experience so far. The support team is very responsive whenever there are issues or questions.

PROS

I like the variety of devices/browsers available that can be used for various types of testing.

CONS

Currently biometrics is not yet supported on test devices

Reasons for switching to BrowserStack

Ease of maintenance of devices. We no longer have to worry about maintaining/updating devices.

Daniel

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2022

Great platform for remote mobile test automation

PROS

This platform provides all needed features for mobile test automation on real devices. It has a good diversity of mobile devices. Also, it allows me to run automation on iPhone without the need to own a physical iPhone or macOS.

CONS

Until now I haven't found anything missing in this platform.

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