We use Skyvia for automated daily backups of our Salesforce CRM instance. It does that well, the user interface is clean and simple, and their customer support is good.

Skyvia makes automatic cloud backups easy, at an affordable rate for a small company.

Restoring data from a Skyvia backup could be a little more simple.

The onboarding was incredibly simple, the tool is intuitive and it's features are straightforward in use. There's so much documentation on how to use the tools and get the most out of them.

Export scheduling could use a few more options, such as biweekly or every third Saturday, but those are super specific "nice to haves". This tool has met every need I've asked of it.

The simplicity of using Skyvia is really the most importable and the most favorite thing. The first beta setup took 10 minutes, which is a win-win strategy for us. Setting up the integration with APIs would have taken much more time and specialists involved. Analysts don’t have to use any third-party integration tools for bringing data to Power BI. They just use already preconfigured OData feed for HubSpot and extract all the necessary objects for reporting and analysis, when needed.

Skyvia allows only 1 endpoint under the free plan, which isn’t a problem or a drawback in reality. We’ve switched to the basic level, which offers unlimited endpoints and connectors as we needed to get access to data from various apps and databases in Power BI.

It's cool but frustrating especially with poor customer support.

Intuitive, and does what we need it to do.

The worst customer support. If you have an issue it will usually won't be addressed with an email for at least 24 hours. When you get a response it will most likely be a cut and paste from from their online documentation and very stingy on elaborating on how to really resolve an issue and trying to help.

Very easy to configure and get going. We used a partner to help, but could easily have learned how to use it and set it up without help. We were just operating on a very tight timeline and decided that buying the expertise would help us achieve our goal. We set up an integration between our Salesforce org and a custom-built on-premise database that is used every day. The integration runs three times per day, on a schedule, and that works wonderfully for us. I only contacted their support team once, so not much of a sample but my experience with the support team was very favorable. They responded quickly and resolved my issue satisfactorily. I have a very specific purpose for using Skyvia, so the number of features in the system is not that significant to me. However I am impressed by the number of connectors they have available.

I don't have much to say about what I dislike. I'm very satisfied with the system. Perhaps the only issue would be the amount of record transfers that are included in the base price of the various product tiers. I understand the need to have flexible pricing, but perhaps the base packages could be expanded to include a larger amount of record transfers before the overage charge occurs.