Good experience overall. Anyone looking to lighten their load and automate things where loan processing is concerned should try implementing this software.

As a Financial Service company, we also process loans for clients. This is a very good loan servicing software that helps you to keep track of loans in the pipeline, email or text customers with updates or questions, generate documents, etc. It's an all-in-one system that replaces having to manually do each aspect of loan processing.

This is a robust system. Long ago doing mortgages, used to use a software called Point, and this is far more updated and sophisticated.

A lot of time and cost saving factors such as send statements through the document queue to the print shop.

This platform is very flexible, we have over 50 different loan programs all of which we have been able to implement quickly and easily from origination to servicing.

There are a few features on the servicing side which we would have preferred to have had sooner rather than later but NLS has been cooperative in getting these released in recent updates.

The system is highly customizable and easy to use. The NLS development and support teams are very responsive and willing to work with your business needs.

The system is highly customizable. Many basic features that I feel should be part of a financial servicing system must be customized in NLS or performed outside of the system. NLS has recently incorporated in later releases but we have not been able to halt our customized processes and implement the new functionality. Reporting is not great. Most of our reports have been written to run outside of NLS with custom scripting.

Overall the partner relationship is a good one with Nortridge being very attentive to our needs.

It is very customizable and you can pretty much do anything you need to do. Some more complicated than others depending on the requirements on your business.

The upgrades are sometimes very cumbersome, requiring a lot of testing. Sometimes because of the size of our data, we have problems with things like schema changes.

We have been long time users of the software, as buyers of existing loans we have a diverse portfolio of accounts. These accounts have many different setups. The NLS system has never been unable to handle the setup on a loan. It is also great that we can customize the software to fit our specific needs.

I can not think of any cons at this time.