Overall, DecisionPoint is a must have for any mid - large organization that uses metrics to drive customer satisfaction up.

Love the integration with Salesforce. We are able to pull just about any metric we need from our CRM application and reporting on everything from cases created, closed, to case minutes and survey responses. DecisionPoint allows us to establish a consistent metric reporting report out of the box, to the whole organization both weekly and monthly. It is very easy to update job levels and add/remove individuals from the reporting list. We consistently leverage the export to excel functionality to create our own report templates / designs with the data.

Would like the ability to auto report daily and have summary sent in a unique format as this would automate some of the manual reporting elements that management must conduct.

Effective visualisations of our data

To use standard visualisations out of the box its quick and provides a quick way to delivery immediate analysis

You cant always customise the standard visualisations enough and the dashboard doesn't scale effectively to all screen sizes

Dashboards provide much needed visibility into Operations

Easy to use for developing simple operational dashboards. Works well with dashboards that need to be displayed on large screens.

not suited for large data volumes and complex self-service analysis needs, where we need to resort to tableu or powerbi

As an excel user for years now, this extra tool gives us the edge of analyzing the flow of business in a simple but deeper way.

Maybe if they could include some features like the alarm or include the pareto principle for the chart.

Overall, I find this a very effective software product - easy to use, great support if you need it, and is a smooth and fluid solution to create interactive dashboards.

This product is very easy to use, it's intuitive and easy to set up and get going. I found the process to converting and moving data easy.