--- title: "InMoment Software Reviews, Demo & Pricing - 2026" description: "Review of InMoment Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ca/bi/inmoment-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Intelligence Software](https://www.softwareadvice.com/bi/) / InMoment Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/inmoment-profile/reviews/) # InMoment Review Custom quote Free trial 3 plans Wondering if InMoment is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview InMoment 4.4 [(28)](https://www.softwareadvice.com/review-management/inmoment-profile/reviews/) Pricing Pricing available upon request ### About InMoment InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities. InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential. InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting. Services are offered on a monthly or annual subscription basis that includes phone and email based support. Wondering if InMoment is right for your organization? Our Business Intelligence Software selection experts can help you in 15 minutes or less. ## InMoment User Interface ## Popular InMoment Alternatives Main Product InMoment 4.4 [(28)](https://www.softwareadvice.com/review-management/inmoment-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 4.17Value for money - 4.46Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10506)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2922)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price ## InMoment Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version CoreCX Pricing available upon request Plan includes: - Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS - Text and sentiment analytics - Data exploration to mine unstructured feedback - Reporting and dashboards to facilitate action and monitor trends - Integrations with key systems of record Enterprise Pricing available upon request Plan includes: - CoreCX package elements - Self-serve or managed service surveys for transactional, relational, and market research - Industry specific text and sentiment analytic models - Field level reporting - Location-based action planning - Case management and closed-loop - Advanced and native integrations with key systems of record Custom Pricing available upon request Plan includes: - Robust survey and data collection across any/all channels - Extensive reporting that spans the enterprise–top of house to the front line - Predictive and advanced analytics to facilitate recommendations and workflow - Robust integrations with key systems of record - Action planning, advocacy, case management, closed-loop, and more - A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## InMoment Features - Popular features found in Business Intelligence Ad hoc Reporting Benchmarking Collaboration Tools Data Connectors Data Visualization Key Performance Indicators Multiple Data Sources Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend/Problem Indicators - More features of InMoment Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications Anonymous Feedback API Audience Targeting Automatic Transcription Behavioral Analytics Behavior Tracking Call Recording Call Tracking Campaign Analytics Communication Management Competitive Analysis Customer Activity Tracking Customer Experience Management Customer Journey Mapping Customer Segmentation Customizable Branding Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Integration Data Mapping Data Mining Email Management Email Reminders Employee Coaching Tools Employee Onboarding Engagement Tracking Event Triggered Actions Feedback Management For Contact Centers Forecasting Goal Management Intent Recognition Interactive Reports Keyword Filtering Keyword Tracking Knowledge Management Mobile Access Mobile Alerts Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language Multi-Location Natural Language Processing Natural Language Search Negative Feedback Management Notes Management NPS Survey Structure Personalization Predictive Modeling Prioritization Pulse Surveys Ratings/Reviews Real-Time Analytics Real Time Comparisons Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Recommendations Reporting/Analytics Reporting & Statistics Response Management Retention Tracking Review Badge Management Review Monitoring Review Notification Review Request Review Sharing Role-Based Permissions Scorecards Search/Filter Self Service Data Preparation Sentiment Analysis SEO Management SMS Messaging Social Media Integration Social Media Monitoring Social Promotion Social Sharing Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Text Mining Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets Workflow Management ## InMoment Integrations OpenTable Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review Voxpopme Integration rated undefined from -1 review Contentsquare Integration rated undefined from -1 review See all 66 integrations ## InMoment User Reviews ## InMoment customer ratings - Overall rating: 4.4/5 - Total reviews: 28 ### Rating distribution - 5 stars: 16 reviews (57%) - 4 stars: 8 reviews (29%) - 3 stars: 3 reviews (11%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.2/5 - Customer support: 4.5/5 - Functionality: 4.1/5 --- ### Inmoment for recognition - Overall rating: 4/5 - Reviewer: Vineet S. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly #### Cons When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly --- ### One of the best around and employees who care - Overall rating: 4/5 - Reviewer: Jace H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing. #### Cons The lack of innovation. Their core products are awesome and work flawlessly but what comes next? #### Reasons for switching to InMoment We needed something more robust and wanted to a company that had the best CX knowledge --- ### Not worth the price - Overall rating: 2/5 - Reviewer: Ana K. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done. #### Cons How difficult and slow it was to accomplish anything. --- ### Great for what it is. - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing. #### Cons Nothing really, product is great and fits our needs. #### Reasons for switching to InMoment WalkMe gave us a lot of problems and was very difficult to manage and report from. #### Vendor response Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform. Replied August 2023 --- ### Feedback - Good or bad, make it into a positive with InMoment - Overall rating: 5/5 - Reviewer: Joanne M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals. #### Cons I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :) --- ### Good for customer experience surveys - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. #### Cons Nothing really! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. --- ### Great program! - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Inmoment is easy to use and navigate. The customer service if very knowledgeable and helpful for any issues that we have ever had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InMoment allows our company to obtain feedback from customers, which includes call information from each employee. #### Cons Inmoment took a little while to train. It was not easy at first, but works great once the training process is complete. --- ### MaritzCX is a great CFM/EFM/CX partner! - Overall rating: 5/5 - Reviewer: Stavros D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights. #### Cons There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience. --- ### Good place to start - Overall rating: 4/5 - Reviewer: Jorge H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The product was easy to use and the company offered good support in order to implement it across our different touchpoints. #### Cons Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools. #### Vendor response Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again! Replied August 2023 --- ### Good if it is all you have - Overall rating: 3/5 - Reviewer: Sharon B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource. #### Cons There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products. --- Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/inmoment-profile/reviews/) ## InMoment Popular Comparisons [SurveyMonkey vs InMoment](https://www.softwareadvice.com/review-management/inmoment-profile/vs/surveymonkey/)[Trustpilot vs InMoment](https://www.softwareadvice.com/review-management/inmoment-profile/vs/trustpilot/)[Broadly vs InMoment](https://www.softwareadvice.com/review-management/broadly-profile/vs/inmoment/)[Experience.com vs InMoment](https://www.softwareadvice.com/review-management/inmoment-profile/vs/xmp/) ## Other Top Recommended Business Intelligence Software [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2068) Recently recommended **16** times [Grow](https://www.softwareadvice.com/bi/grow-profile/) **4.4** (410) Recently recommended **10** times [SAS Viya](https://www.softwareadvice.com/data-catalog/sas-viya-profile/) **4.4** (12) Recently recommended **9** times [Stratum](https://www.softwareadvice.com/bi/stratum-profile/) **4.2** (48) Recently recommended **3** times Stuck Between Options? 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