Service Lifecycle Management Software

Designed to help companies handle after sales supply chains, DEX Systems’ Service Lifecycle Management solution helps businesses manage their end-to-end operations, from returns and repairs to remarketing and warehouse planning.

The integrated suite offers applications for returns management, technical services, warehouse operations, remarketing service, forecasting and planning and business analytics. The solution gives visibility over the entire operation through key performance indicators. With DEX Systems, companies can track trends and identify opportunities that require immediate action, all in real-time.

Service Lifecycle Management delivers tools to measure performance with operational forecasting, demand analysis and inventory control and planning tools. Its reporting package sends out automatic alerts that help pinpoint trends and potential problems.

Their warehouse operations module helps to manage order fulfillment processes, such as picking, packing, shipping and kitting. Features offered include bar coding, cost tracking, serial level tracking and single or bulk processing.

DEX Systems Service Lifecycle Management is available as a hosted, cloud solution or can be deployed on-premise.