All Xtraction Reviews

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Tom

Banking, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Long Term Xtraction User

We have used Xtraction for 4+ years having bought it when Hagrid Solutions was the owner before it was acquired by LANDesk. We have found it to be one of the easiest products to implement, use, and maintain of any products we have so much so that it has become the bar in which other products get compared to on easy of implementation, upgrade, and use. ("They say it's easy, but is it as easy as Xtraction?" is a regular comment.) The product is effectively a simplified version of a BI tool: dashboard and reporting. The way it accesses data is straightforward: SQL queries to other databases that support ODBC connections. Its architecture is simple to understand: front end app server communicates with a backend database server to store its config information. The client is browser-based Flash (it'll be nice when they migrate to HTML 5). It does have some limitations as compared to Cognos or BOXI particularly on advanced report layouts, but we find that the amount of time required to develop and maintain such reports in those tools requires significantly more staff than what we use to support Xtraction.

PROS

Ease of implementation, customization, maintenance, and use.

CONS

Limitations in some of the advanced report layouts.

Keth

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Xtraction - a huge time saver

Xtraction was easy to install and 99% of what we needed (or anyone) is ready to go out of the box. In order to report against various customized fields (the other 1%) I was able to figure out how to make the required configuration changes to the "data model" and if I can do it anyone can. Plus Xtraction reports can easily be accessed by others whenever they need to see something, they can modify date ranges, export, etc. I can even schedule reports to run at specific times/dates which are then emailed out or exported to a shared folder, this is great for managers looking for a quick status update. In the past, this sort of stuff was something I would have to manual execute with Crystal (Business Objects) and wasted my time. Plus I can create a report in minutes, that same report would take an hour to more with Crystal.

PROS

It works, easy to maintain, runs on a virtual server, and I can quickly create reports with ease.

CONS

When Xtraction was bought out by Landesk the support seemed to slip a little. Perhaps there was a learning curve and now things are better.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2018

Functional and Convenient

Creating reports on the fly.

PROS

Ease of use when creating reports using the web front end. Great looking reports Fantastic graphical representation of data

CONS

* Using the Web front end there is no way to filter or search for a column/field you want to add. If you have a 100 fields, then you have to manually scroll down and look for each one. * The Data Model Editor where you build your field list needs a lot more work to enable a better user experience. * The Scheduled Tasks section is the bit that will make me rewrite all of my existing reports in SSRS and get rid of Xtraction. This section has been designed for someone that has a few (less than 10 reports) in total. If you have a lot of scheduled tasks there is no easy way to find a task, and when you run the tasks it disappears from view and you have to go search for it to see if it worked. Failed tasks needs to be reset before they work again, and they fail sometimes without any apparent reason. You can also only run one report at a time in this section. Now if you have a few scheduled tasks failing and you need to rerun each of them individually, and each time you run a task the list in front of you scrambles and the task you ran disappears then you have a nightmare managing this. With tasks failing regularly this is an unnecessary admin nightmare.

Daphine

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2017

Xtraction -- Great for Dashboards...If that's what you like.

Although I like the application on the whole there are a few things that could be better about this product. It could be a little more easier to use. If you do not have much reporting experience this application can be challenging. It could also be more report friendly...the premise of Xtraction is that it is dashboard intensive. If that is what you want is dashboards...this is definitely the best tool out there for that but if you want to create reports easily...It's not going to happen. Upper Management is very impressed with it's graphical capabilities but when it comes to comparative and analytical reporting this tool fundamentally lacks the capability.

PROS

The ability to create dashboards

CONS

The inability to do comparative and analytical reporting or create reports where you can create rows/columns and drag/drop results. It is very hard to create queries using this application and report builder is hard to figure out.

Andrew

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2017

Great Tool for Service Management Reporting

Xtraction is a great solution that provides real-time and historic data from several tools utilized by our IT organization. We use it heavily with both our ITSM and ACD systems to gain better insight into our environment, which allows us to improve our performance as well as our tactical and strategic decisions. The ability for self-service reporting is also extremely valuable and greatly reduces the overhead required to deliver actionable information to the other teams.

PROS

Ease of use and rich feature set.

CONS

It would be nice to see continuous development on existing modules that have been purchased and for this to be able to be implemented in a way that would not impact custom data model modifications.

Rene

Financial Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2016

Easy to use, but could benefits from more features

Xtraction is a great tool that allows anyone to build simple reports. But when you need to create informations based on the raw data, it gets harder to do want you need. Excel is still a great tool to accomplish those reports. As an exemple, extraction data comparing two datefields is simply not possible at this point in the product. I'm pretty sure they will add those features in the futur, but for now Xtraction tends to be a little pricy for what it can do for the business I work for. Keep up on improving Xtraction.

PROS

Easy to use. A lot of visual output for reporting.

CONS

Limited possibilities to manipulate data. Comparing datefields is not possible.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2022

must have tool if you are using Ivanti Applications

as we are using 4 Ivanti products hence tool is very handy for management and KPI reporting. but i dont suggest using it for any other applications

PROS

drag and drop data visualization sets to build much of the reports for any ivanti applications

CONS

limited features, no advance reporting capabilities and advance calculations or pivots in reporting. extremely slow sometimes. not much connectors to connect other systems. visitations graphs are limited

Martin

Government Administration, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Simply The best

Great experience with reporting and dashboard with Computer Associates Services Desk! We also want to use it with SCCM. You will never get a better application for reporting and dashboarding! :)

PROS

Drag and drop and easy to use

CONS

A little bit pricey to connect it on SCCM :(

Jose

Banking, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Xtraction reporting tool

We use this tool a lot in our organization. The service desk group use it for dashboard reports. Is easy to use and create reports or dashboards. The updates or releases are very easy to install without any complication.

PROS

Ease of use

CONS

For now none

Ernie

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Most awaited and needed dashboard and reporting tool

Creating detailed and customized reports and dashboards are now easy. It saves a lot of time and when necessary, information needed are easily located and report/dashboard changed or reformatted prior to, or even during meetings.

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