BoardEffect Software


BoardEffect is a cloud-based board portal and management solution for businesses of all sizes. It caters to all industries including hospitals, health care systems, nonprofits, foundations, educational institutions and government entities. Primary features include board meeting management, document management, meeting annotation, policy management, budgeting, auditing, appointments and elections management.

BoardEffect helps board members, board administrators, senior management, corporate secretaries and information technology professionals to manage administrative and governmental requirements. Other features include recruitment management, nominations management, onboarding, board education, user access management, data security and recovery. It offers integration with Azure, Google Apps, Salesforce and others.

BoardEffect is offered via an annual subscription. It is compatible with Windows, Mac and Linux operating systems. Mobile applications for iOS, Android and Amazon Kindle devices are also offered. Support is offered via email and over the phone. Other help options include blogs, white papers and webinars.



41 Reviews of BoardEffect

Overall rating

4.76 / 5 stars

Filters:

Showing 1 - 20 of 41 reviews

August 2018

Mona from SC Health Company

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It's the Perfect Tool for our large, 7-Board Health System

Our individual health system began using BoardEffect in 2012. Then, last year, we became part of a large, 7-board private, non-profit health system. The decision was made to utilize one board portal across the System, which meant 5 boards had to migrate to BoardEffect. The transition has been amazingly smooth. Training of the new workrooms and top level administrators has been excellent; customer service has been very responsive. The new (and existing) users are pleased with the product! The organization of our boards is perfect and we are able to make sure only the "right" board members have access to the "right" board materials. I am not surprised by these results - the BoardEffect staff has been serving us and attentive to our needs for years!

Pros

I love the user-friendly design and the appearance and ease of use for the end-user. Finding documents is easy; iPad app is great; building meeting books is easy; customer support is very good.

Cons

There's not a lot of flexibility in what the agenda looks like after being built (but there's not a lot with other board portals, either). I would like to be able to better tailor the appearance of my agenda to my Boards' liking.

Response from BoardEffect of Diligent Corporation

Replied November 2018

Thank you for your review, Mona! We're so happy to hear BoardEffect has been able to evolve with your organization as your needs have changed.

March 2018

Tim from Association of Independent Colleges & Universities of Pennsylvania (AICUP)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

In our third year, with over 30 Member Colleges using the platform and it has been just great.

Secure, online Board management and communication services designed for non-profits to be successful.

Pros

Intuitive interface, very user-friendly, quick uptime for new users, a reasonable expense for a non-profit, ultra-secure data transmission and storage, and great people supporting the entire platform. Our non-profit member organization has endorsed this product (and this company) for over 3 years. We've grown from just 4 member customers of BoardEffect to well over 30 member customers - n just 3 years. I serve as a top-level administrator for a shared platform version pf BoardEffect and I find that this platform is so user-friendly to non-techies.

Cons

Every so often I would love to copy/print text from the screen but it is not always accessible as in the old days. This is probably the price for having a highly secure and intuitive interface.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Tim, it's wonderful to hear that BoardEffect has been able to meet your needs! We so appreciate your endorsement, and love that we can provide support to everyone involved in your organization.

March 2018

Mark from Jessie Ball duPont Fund

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Solid software for boards with room for improvement

Pros

It does what it does very well. It is easy to get board materials loaded, the user experience for trustees is excellent, it is easy to use and the customer support is outstanding. There is every feature you really need to manage a board, but there are improvements that could be made to make it even easier, but it would require partnership with other software companies and a robust API. See below for more.

Cons

The one thing that nags me about this software is entirely not the fault of BoardEffect, but the lack of vision between this software and complimentary software platforms. Take us for example, we are a national private foundation. Our main business software is a grants management platform called Fluxx. All of the proposal for trustee review happen within this portal and it takes a lot of work to get these ,materials exported and prepared for upload into BoardEffect. Having a robust API and partnerships with software companies like Fluxx could allow a seamless flow of information between systems, which would negate the need for wasting time on export and preparation of documentation for BoardEffect.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Mark, thank you for taking time to leave us a review! We're happy to hear you've had a positive experience with our product and customer support team. BoardEffect currently supports external integration options with a range of services and technologies, but we are always looking to expand our integration offerings to support our customers. Thank you for telling us about your experience working with Fluxx -- it's invaluable for us to know about the tools and programs that are integral to the success of your organization, as we build out our product roadmap to create the best possible governance tool. If you are able, we invite you to share further feedback so we can better understand your needs.

September 2018

Gwen from Centerstone

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Build a tool to make your board member successful

I love BoardEffect. It is the one place we can all trust to have the latest documents and tools to help guide our board governance. It has made our board feel successful individually and successful as a whole.

Pros

This software is our central point for documents for all 9 of our boards. This is easy to use and is very intuitive on where to find documents and items for upcoming board meetings along with surveys, and required annual documents like Conflict of Interest forms. We have a wide age range of board members - from the young to the very old that are not tech savvy, but this seems to be overwhelming a tool that all of them.

Cons

There are always new products/pieces/upgrades coming out. Knowing how to incorporate those takes me a bit of time.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Gwen, it's great to hear that you're enjoying BoardEffect! Thank you for taking time to share your review. Please let our team know if you ever have any questions about new products and features, and be sure to subscribe to our email newsletter so you can stay informed about upcoming webinars and training sessions.

July 2017

Jamie from Offshore Technology Conference

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

I am our organization's site administrator.

Pros

That the site provides one place for staff to post documents and information for our users to access.

Cons

That it takes a lot of clicks to access parts of the website. It would nice if that could be eliminated. Many of our users have a hard time finding things and it is mainly because they have to click quite a few links to find something and they get lost.

Response from BoardEffect of Diligent Corporation

Replied October 2018

We appreciate your feedback, Jamie! Thanks for leaving us a thoughtful review. We're happy to hear that BoardEffect has been well received at your organization, and we value your constructive feedback about the user experience. Our team is always working to improve the user interface to deliver the best possible experience for board members and board administrators. We will certainly take your feedback into account as we continue to develop our solution to support the work of boards. Feel free to contact our team with further suggestions at any time!

September 2018

Susan Fieldhouse from IADR/AADR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Such a great tool

A joy to use...wish I had been able to use this in my last few EA positions. I learned about it when I moved to my current association.

Pros

Supper responsive support team at BoardEffect, fairly intuitive to use, makes the workflow for assembling Board materials so much easier and saves a lot of time. There are a steady stream of webinars to keep users up to date on the platform, and the BoardEffect team is always happy to get suggestions for improvements. For any company concerned with security of its Board materials, this is a must-have product.

Cons

I would like to download the agenda pdf with no formatting, so that I can create an annotated agenda for the chair - have not found a way to do that but I am hoping BE will come up with a solution!

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Susan, it's great to hear that BoardEffect has made workflow easier for you! Thank you for taking time to provide feedback -- please know that we are always looking to make improvements to our platform, and have taken your feedback into account.

September 2018

Allison from UMass Memorial Health Care

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

BoardEffect is awesome!

Very positive and all issues are resolved very quickly with a phone call.

Pros

Very easy to use, I'm learning alot of new information at this conference.

Cons

Only issue board members have pains about is the app on an iPad, there is no log out option.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Allison, thank you so much for being a customer and for attending our BE Savvy user conference! It's great to hear that you've had such a positive customer experience! As for the iPad app, we intentionally designed the app without a login/logout option for ease-of-use, and instead ask that users authorize their accounts each time they would like to use the BoardEffect app on a tablet or mobile device. This authorization creates a connection between the app, your device and your account, and helps keep board materials secure. Please note that all users are timed out when they are no longer using the app. Please let our team know if you have any questions. Thank you for sharing this feedback!

September 2018

Cassandra from National Senior Campuses, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

You need BoardEffect's Platform!

It's a brilliant platform! And the support team is absolutely incredible! I've never experienced such wonderful people, who are patient, informative and friendly.

Pros

It's EXTREMELY user-friendly, offers a VAST number of functionalities, app now mimics browser including offline use. It's customizable depending on the org's needs. It's secure. It flows. The platform is what one makes of it.

Cons

I can't say I dislike anything about this platform. It's designed based on clients' needs. Everything works the way it should and in the 2 years I've used it, I haven't had one bad thing to say.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thank you for sharing this rave review, Cassandra! We're so happy to hear you've had such a positive experience working with us. It's wonderful to hear that we've created a product that makes your life easier as a board administrator.

September 2018

April from Centerstone

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

BoardEffect is a great board tool!

BoardEffect staff have been wonderful to work with from initial contract, to system set-up and to ongoing support. When I have questions, BoardEffect staff start with a yes in mind.

Pros

BoardEffect does two things very well. First, it is easy for our board members to use and super easy for admins to administer. Second, BoardEffect continues to push the envelope in a great way to move board governance forward.

Cons

I struggle to come up with this, but at the moment it is still difficult for some of my board members to log on, but enhancements are coming this year to allow for touch id log on. Can't wait!

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thank you, April! It's great to hear that BoardEffect has been easy for your board members to use, and helpful for you as a Board Administrator. Thank you for being a customer!

September 2018

Scott from California Health Care Foundation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

BoardEffect makes you and your team shine!

BoardEffect saves time! I've regained free time (after work hours) during "board prep" times. My organization(s), both The San Francisco Foundation and the California Health Care Foundation save resources, such as copy paper and three-ring binders - now that we've gone paperless.

Pros

ease of use. from day one (back in 2011), "out of the box," I understood BoardEffects features, and after review of BE's knowledge base, I was soon able to train other users - and even train the trainers. the features are evaluated and enhanced regularly, and BE listens to its customer base to make the product even better.

Cons

I have no strong negative impressions to report.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thank you for the 5-star review, Scott! We love to hear that BoardEffect is helping make you and your team shine! And it's wonderful to know that we've helped you save time and paper at both of your organizations.

September 2018

Rebecca from Grief's Journey

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Return on Investment

I was reluctant to take the plunge due to cost, but this tool has saved our organization (me, in particular) an enormous amount of time and hassle. I'm grateful we went this direction.

Pros

BoardEffect is a fantastic tool for Board member engagement and an incredible time-saver when it comes to filing and pulling important information -- such as archived meeting minutes, financial reports, and the like.

Cons

Various technology upgrades/updates for all of the platforms being used.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thanks, Rebecca for taking the time to write this review. We're so happy to hear you¿ve found BoardEffect to be of value to you and your organization. In terms of upgrades and updates, we are always working to improve the BoardEffect platform, and try to keep our customers in the loop about any changes that might affect them. Please sign up for our email newsletter to stay in the loop!

March 2018

Judi from Franklin Mint Federal Credit Union

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Robust system with a secure platform that can be accessed through multiple devices.

An easier cleaner way to present Board packages to our Directors.

Pros

The platform is easy to use and Board Effect has many webinars to keep administrators up to date. Updates are made on a regular basis and communicated to the administrators.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Judi, thank you for the 5-star review! We're so glad you've had a positive experience using BoardEffect at your organization, and that you've been able to attend some of our webinars.

March 2018

Amy from Kansas Hospital Association

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Overall, it has been a good experience.

Pros

BoardEffect has greatly decreased the amount of time needed to put together materials for a board meeting.

Cons

It's difficult to get all of our Board on the same version. Not everyone updates as the versions come out and things move just enough that it's always a little bit of a struggle to help them. Since they want help right before the meeting starts, doing the updates at that time isn't really an option.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thanks for taking time to review us, Amy! It's great to hear that BoardEffect has overall been positively received across your organization. We're sorry to hear that board members aren't always updating the app before board meetings, and understand your frustration. Thanks for sharing this valuable feedback, we will certainly take it into account as we continue to make improvements to our customer experience.

June 2018

Patti from St. Tammany Parish Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We have used BoardEffect since 2011 and are glad we chose them after looking at other options.

Ease of Board Book preparation; especially those last minute changes.

Pros

When we do have a problem or a question, the customer support is very quick and always helpful. I have attended a few of the annual conferences and they are awesome. It is a great experience to network with other users of the platform. I highly recommend attendance if possible.

Cons

There is nothing that I don't like. When users have suggestions to make it better, the team always works hard to make it happen.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Patti -- thank you for the rave review! We love supporting our customers, so that you can continue to govern effectively and help those affected by your organization. Glad to hear you've enjoyed attending some of our user conferences, we hope to see you again next year!

September 2018

Joy from American Bible Society

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Private Non-Profit’s 1st Year

As a new user I’ve had an excellent experience. Tech support is very helpful, and the resources available under the Help tab are very helpful.

Pros

It is easy to navigate the platforms and build materials.

Cons

Some of the functionality can be enhanced to mirror non-board specific resources. However, having everything in one place is very convenient.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Joy -- thank you for your review! We're happy to hear that you are finding BoardEffect to be a valuable platform for your non-profit. It's great feedback to hear that you would be interested in tweaking the user experience. If you are open to providing more detailed feedback, please contact our team so we can take your suggestions into account as we continue to develop the platform.

July 2018

Peggy from Wisconsin Reinsurance Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

BoardEffect is very easy to administer and is easy for our board to use.

Pros

I appreciate the ease of use both from an administrator standpoint and from the board members' use.

Cons

The hardest thing to determine is the portal setup (folders in library, meeting rooms, etc.). This is not really a software issue. It just takes time to use the product to determine how your board members will best find and utilize the information in it.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Peggy -- we're thrilled to hear that BoardEffect has been effective for both administrators and board members at your organization. As an administrator, we value your opinion about board member adoption -- please know that our customer success team is always available if you ever have any questions about how best to structure the platform for board member ease of use.

September 2018

Stephanie from Michigan Health & Hospital Association

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Your Board needs BoardEffect

My overall experience has been great. I always get fantastic customer service when i call the help desk.

Pros

BE is very user -friendly and secure, which was a top priority for our organization since it was mandatory to find a board portal that is HIPAA compliant.

Cons

Would like more control over formatting of agenda and page numbering.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Thank you for the review, Stephanie! It's wonderful to hear that BoardEffect has been effective for your healthcare organization, and that you've received guidance from our customer support team. Thank you for your note about agenda formatting and pagination -- it's something our product team is taking into account as they continue to develop the platform.

September 2018

Joyce from Fulfill (formerly The FoodBank of Monmouth & Ocean Counties)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Secret Weapon!

I have used the support systems a lot and am extremely impressed with the level of support, the timeliness, and the vast knowledge of everyone you speak with.

Pros

This software program is my secret weapon to keeping me and my board organized, focused and engaged. I shutter when I think back to how we did things before moving to an electronic platform.

Cons

Like most programs, it just takes time and commitment to learn everything.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi Joyce, we're so happy to be called your secret weapon! Thank you for sharing the positive experience you've had with our platform and our team.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

We've been a very happy BoardEffect client for five+ years. A great tool for our board.

Pros

Some of our favorite things about BoardEffect include: it is available on a variety of platforms; easy to set up and use; provides an archive for historical information; everything our board needs can be found in one simple and safe location.

Cons

There is not much that we don't like about BoardEffect. One thing I'd like to have is unlimited groups without having to pay more.

Response from BoardEffect of Diligent Corporation

Replied October 2018

Hi there -- we're so happy to hear you have been a happy customer for more than five years! Thank you for taking time to write your review -- we really value your opinion.

September 2018

Kristen from National Fire Protection Association

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Board meetings made easier

Pros

The ease of use and user friendly interface. Also, making board meeting paperless. Now having the ability to take minutes will be a life saver!

Cons

Teaching old dogs new tricks and training board members how to use the program and getting board members to use the collaboration tools. But BoardEffect has several tools and resources available to help make this easier so very grateful.

Response from BoardEffect of Diligent Corporation

Replied October 2018

We know how cumbersome the minute-taking process can be, Kristen! Glad to hear that BoardEffect has made it easier for you. Thanks for sharing your review!