Jira vs SmartProcess

Jira has 10115 reviews and a rating of 4.37 / 5 vs SmartProcess which has 17 reviews and a rating of 4.29 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (10,115)

4.29 / 5 (17)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

March 31, 2021

July 28, 2020

Pros/Cons

  • Pros

  • Great Product, very easy to use and very quick to learn. Can do multiple things through this software.

  • This software is awesome simple to use and beyond easy to teach others to use. Our company loves it so much

  • Cons

  • Can sometimes get complicated and a bit messy once you begin linking tasks / projects and epics together.

  • Great for technical users, not so great for business people

  • Pros

  • I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.

  • The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.

  • Cons

  • Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.

  • It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos