Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time.

You can create workflows that helps you detect equipment problems before they happen. That's helped us have huge energy savings.

So far we haven't had any issues with their tech stack.

The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing.

Dashboard that can centrally present the live data of the building systems. It's been a game changer to have all disparate systems in one place. Historical data is stored and easily accessible on the platform. Once the user knows the terminology it's relatively easy to filter the information needed. The ability to segment the data and build widgets for different user groups. Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues. Open platform that connects easily to other open API systems.

There is no sandbox feature to allow for the build and testing to be separate to the live platform. This has caused many issues and an untidy platform for end users. It also means that it is more difficult to launch features in phases as any changes could affect the live platform.Better reporting feature outside of the widgets and dashboards is lacking. The BMS functionality of the platform is more rebust than other. The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management. Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust. Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc.

Good experience so far , expected more to come in future

User Friendly and easy to use, management supportive and responsive to DWTC remarks

Multiple breakdown and loss of data due to IT

Value for money, easy to use

User friendly interface, graphical display of process and can be customized by the user very easily.

Appointment scheduling feature is not available

I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time.

1) Flexibility to quickly adapt to the existing operational methods without any hassle 2) Amazing support since implementation (apparently, they take customer service very very seriously!) 3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities. 4) Already future-proof and consistently putting fruitful efforts to maintain that edge

1) Could be a bit more refined (partially because of the unlimited customization options offered I presume)