Aspect Unified IP vs LiveAgent

Aspect Unified IP has 63 reviews and a rating of 4.3 / 5 vs LiveAgent which has 988 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Aspect Unified IP

LiveAgent

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.30 / 5 (63)

4.69 / 5 (988)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 25, 2020

March 21, 2021

Pros/Cons

Pros
I like that it handles all of our company needs. It is very user friendly and easy. The interface is smooth and since upgrading to this we have been able to enhance our experience.
Allows bulk upload of exceptions and very user friendly...very easy to use and not too complicated

Cons
Some of the Unified IP products can be slow to open when you are trying to access them in a hurry. It would be beneficial if they opened a little quicker. Specifically Unified Command and Control.
No real-time stats in UAD. M3 Designer has some bugs. No more cons to list.

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Pros
I love the functionality of this. It made my job as a chat customer service agent so much easier!
Excellent customization. Very flexible options.

Cons
Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.
The interface could use some additional options with potentially a more modern style, but otherwise works very well.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Advisor Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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