I love that I don't have to share my personal cell with clients and partners if I don't want to.

It was an overall excellent experience working with this product.

Easy to start with basic setup, very helpful customer support.

The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from.

It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus.

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more.

User interface, especially desktop is really good. Best call tracking software ive used.

We received a lot of spam calls, and calls for other businesses that had just used the number.

I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back. Call Rail helped me increase my sales immediately.

CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.

I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.

We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

It's outdated and highly in need of some upgrades. I hate how you constantly have to  refresh and sometimes I still miss text messages.

You can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.

There is really no reason to chose any other provider. Customer service is awesome, product is great.

Fairly easy to setup and get started and the ability to track all of your calls, which is great.

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls.

The technical support individuals know their product and were very helpful.

That really needs to be set in a cookie. However, I can't remember if that was a problem with CallRail or not, though.

They never answer the phone. Horrible customer service.

The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.

Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding.

I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

More effective than competitors. Customization w/ multiple phone numbers works very well for us.

We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients.

The simplicity of use with the more than adequate capabilities.

Due to time difference dealt with via support tickets and wrong links were sent and if I need to talk to someone I could only talk at 5am or earlier to suit them.

Terrible experience, the most unethical firm we have used, terrible customer support. Charging users for a service without their authorization and refusing to refund.

Good software in general easy to use when everything is working properly.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. 

 CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
 Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. 

CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Caller Profiles

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

ROI Tracking

Data Import/Export

Call List Management

File Transfer

Call Routing

Recording

VoIP Connection

Lead Management

Mobile Access

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Lead Segmentation

Workflow Management

Source Tracking

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Web Forms

Real Time Reporting

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Call Tracking

Call Transcription

Tagging

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Live Chat

On-Demand Recording

Online Voice Transmission

Mac OS

Web browser (OS agnostic)

Windows 10

Pricing begins at $45 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallRail

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Document Storage

Transfers/Routing

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Interactive Content

Offline Form

Print Management

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

CallRail vs Zendesk Suite

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