CallTools
About CallTools
Awards and Recognition
CallTools Pricing
Starting price:
$99.99 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Call Center Software
Most Helpful Reviews for CallTools
1 - 5 of 125 Reviews
Anderson
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great for speed dialing
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
CONSSome times get stuck when many lead are assigned.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Hannah
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Calltools is the best software to run a successful call center
My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!
PROSI think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!
CONSI think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!
Reason for choosing CallTools
In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team!
Vendor Response
Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team
Replied April 2023
Alex
Construction, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2020
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
PROSThe ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
CONSThe support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Reason for choosing CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.
Reasons for switching to CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.
Brock
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
LVLNRG Calltools Review
My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically [sensitive content hidden], he's been great to us and couldn't be happier with our experience.
PROSCalltools is an easy to use platform that has boosted our productivity by 10 fold.
CONSNone, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need.
Vendor Response
Thank you for the 5 Star Review! We are happy to hear dialer is working for you and your company. Great to hear you were assisted by our team! We are always here for all your Call Tools needs! - Call Tools Team
Replied February 2024
Joseph
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!
Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.
PROS"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.
CONSYou must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.
Reason for choosing CallTools
Ease of use, customization, most robust, and agent feedback
Reasons for switching to CallTools
Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users.
Vendor Response
Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team
Replied November 2022